Cheryl Cooper | Page 31

Cheryl always goes above and beyond, as did Jim Butler Kia. Having just received a total loss notification from my insurance co. and an untimely bout of pneumonia, which kept me on 3 days of bed rest, eve Kia. Having just received a total loss notification from my insurance co. and an untimely bout of pneumonia, which kept me on 3 days of bed rest, everything was handled by cell phone and internet and completed in one weeks time. Cheryl and I spoke frequently and I shopped online and built the details for my car, then let Cheryl do the work. Due to the particulars for my vehicle, none were around in the immediate STL area. An easy fix!!! They looked, found it and went to get it. The amount of time actually spent at the dealership was probably no more than 3 hours (total) in two days. Upon delivery (part of those 3 hrs) Cheryl went through the features of my new vehicle and sat kindly while I set some radio presets. I had been in a rental for 3-1/2 weeks without MY radio!!! Without MY Apple CarPlay!!! I didn’t realize how much those extra features meant to me until they were gone. But all is good again. I have a new Kia. I went with the Sportage AWD because STL weather is a tricky thing and I firmly believe that heavier body style is what took the brunt of being hit by a heavier vehicle. It was sad to see my previous car go, having had it only 6 months, but I have a new 2020 Kia and it is fabulous! Cheryl, Justin and Annie did great!!! Everyone, who I’m not mentioning behind the scenes, did great. Thanks, Jim Butler Kia! (3x Kia owner!!!) More

Report | Print

Should not take 4 hours to buy a car. Went to this particular dealership because they advertise it should be as easy as buying a cellphone. That was not the case. Did application online to Went to this particular dealership because they advertise it should be as easy as buying a cellphone. That was not the case. Did application online to speed up the process which was a waste of time because I was unable to get status without driving to dealership. More

Report | Print

Very easy. Service was excellent, people friendly and helpful, cars very very nice. Especially the one I bought. Thank you for all your help. Reguards Service was excellent, people friendly and helpful, cars very very nice. Especially the one I bought. Thank you for all your help. Reguards, Sharon Sharp More

Report | Print

Great Experience!! Cheryl Cooper, Justin Johnson and Chris Dixon Worked hard to get us an amazing deal. We walked in to the Kia dealership to get our 2015 Kia Optima ser Cheryl Cooper, Justin Johnson and Chris Dixon Worked hard to get us an amazing deal. We walked in to the Kia dealership to get our 2015 Kia Optima serviced and walked out with a brand new 2020 Kia Optima! everyone we talked to was knowledgeable and made us feel very comfortable and put us at ease. We definitely weren’t expecting to purchase a new car, but we’re so happy that Cheryl asked if we were interested. Thanks again to Justin and Chris for doing such an amazing job on the financing end! More

Report | Print

Nice people great experience Cheryl Cooper was our salesperson, she was helpful & nice to our kids. Nobody was pushy, thank goodness. The guy washing & drying cars was really frie Cheryl Cooper was our salesperson, she was helpful & nice to our kids. Nobody was pushy, thank goodness. The guy washing & drying cars was really friendly & outgoing even though he was doing the job of two on his own. Overall it was the most painless car buying experience we’ve had. Car buying isn’t my favorite thing. More

Report | Print

Sales Rep Cheryl and Donnie in finance were both excellent!! I would highly recommend Jim Butler KIA to anyone looking for a new KIA or just routine maintenance for there KIA vehicle. There service department ha I would highly recommend Jim Butler KIA to anyone looking for a new KIA or just routine maintenance for there KIA vehicle. There service department has excellent customer service and is always very friendly. Keith the service manager is excellent along with Venisha. My sales rep was Cheryl and she was very knowledgeable. She never once slowed down and had awesome customer service. Donnie the finance guy was able to close my deal without having to put money down, when the finance company wanted it. He was awesome as well. I'm very satisfied with my experience with Jim Butler KIA and all of its employees. More

Report | Print

Great customer service Cheryl made car shopping easy! She knew so much about the vehicle I wanted to purchase and could explain all of the features on the model I chose. She Cheryl made car shopping easy! She knew so much about the vehicle I wanted to purchase and could explain all of the features on the model I chose. She also was able to get me a great deal and was so straightforward! Justin in financing was incredibly laid back and made the paperwork portion of my sale fly by! I walked away a happy customer today! More

Report | Print

Merry Christmas to me! My husband and I went to Jim Butler Kia, after work on the eve of Christmas Eve. After looking and comparing, chatting with Annie Lam, looking around My husband and I went to Jim Butler Kia, after work on the eve of Christmas Eve. After looking and comparing, chatting with Annie Lam, looking around some more, taking silly internet car matchmaking quizzes like 'what is your soulmate car' then shopping around some more, for over 2 months I finally traded my 2 cars for one! I had done a ton of research and knew what they had on the lot. Plus I'm super picky and knew exactly what features I wanted in a car. There were only 2 cars I wanted to see. When we got there we were going to just walk to lot and see what happened. Miss Cheryl promptly came out to greet us! After the test drive, reviewing the carfax, appraising my trades and crunching the numbers a couple times, we came up with a deal we could all agree on! Cheryl was super nice, knowledgeable & friendly! (Ask her about her secret to keeping homemade christmas cookies soft!) I asked a TON of questions, all which Cheryl fielded with grace! She also helped me connect bluetooth and understand a lot of the car's features! While in finance Justin was funny, kind and professional. Secretly, I think he is the agent for Nemo, Marlin and Dory because they all live in the massive fish tank in his office! Super cool! I was very appreciative that everyone we worked with was very conscious about leaving your personal information (phone #, address, social, etc) 'up or open' on their computers or paperwork-can never be too secure with that stuff! All in all, we had a fun, friendly experience with everyone at Jim Butler Kia and I'm happy to own my second Sportage! More

Report | Print

Phenomenal experience Came in wanting something else but Chris, Cheryl, and Dionne got me in a 2020 with what I wanted. Thank you so much! Best experience and even dealt wi Came in wanting something else but Chris, Cheryl, and Dionne got me in a 2020 with what I wanted. Thank you so much! Best experience and even dealt with my kids doing my time there! More

Report | Print

Everything was exactly how a car.buying experience should be I have never seen a car purchase go so smoothly. Cheryl was a great salesperson. Finance was a very fast process. We were done in3 and a half hours. I have never seen a car purchase go so smoothly. Cheryl was a great salesperson. Finance was a very fast process. We were done in3 and a half hours. More

Report | Print