Cheryl Cooper | Page 44

Never Use Jim Butler Kia Never use Jim Butler Kia! They are very manipulative and will quote how great of customer service they offer, when in reality, it is a blatant lie. A Never use Jim Butler Kia! They are very manipulative and will quote how great of customer service they offer, when in reality, it is a blatant lie. After using bait and switch tactics and taking advantage of a first time car buyer (which we all know is very scary and nerve racking experience), they were ignorant and very rude when trying to handle the situation. I strongly recommend avoiding this company at all costs, so you to wont get scammed as I have. More

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Best care dealership experience ever! I was very nervous about buying my car. The team at Jim Butler was amazing, From the initial contact, Cheryl Brown was the absolute best customer serv I was very nervous about buying my car. The team at Jim Butler was amazing, From the initial contact, Cheryl Brown was the absolute best customer service specialist I have had the pleasure of dealing with. She was kind, informative a and kept in contact. That was a great comfort. Bill Pack was my salesman and he was helpful with my questions and made me feel right at home. The finance portion of the deal was the scariest for me. Justin alleviated all of my fears and got me a deal that just blew me away. I will recommend this dealership to everyone I know and those I don't. Just the est experience ever. More

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1st purchase in 8 years I was in the market for a used Acura TL, and visited a few other dealerships around St. Louis only to walk out feeling the usual "hmmm...something did I was in the market for a used Acura TL, and visited a few other dealerships around St. Louis only to walk out feeling the usual "hmmm...something didn't feel right about that dealership. Either the salesman wasn't knowledge or the place felt shady". I saw a 2012 Acura TL on Jim Butler Kia's website which seemed to fit the profile of what I was looking for. I called and talked to Cheryl in Internet Sales and told her I would like to test drive the Acura. She said come on out and she will have it ready for me. They did, it was right out the front door. When I took my first peek inside, I fell in love with the car. The experience was already off to a good start. I was greeted by my salesman Ben who first introduced me to Cheryl, and then took over from there. Both extremely nice folks, not your stereotypical hokey salesperson. Ben went with us on a test drive. He knew everything about the car, even though it was not a Kia, was honest about the background of the vehicle, and was just as nice and helpful as they come. After the test drive, we brought the car into service to wipe it down because it was raining, to reveal the real look of the paint and body condition. Again, very helpful and honest about the whole situation. I told him I wanted to make a deal on the car. We did agree on a fair price without any headache or grief, so I moved on to work with Justin in finance. Again, super nice guy and easy to work with. I already had an idea in my head what kind of rate I would get because I was pre-approved before I walked in the door. Well, much to my surprise Justin was able to get me a way better rate than I imagined. Every person I dealt with made me feel very comfortable buying this car. No BS! I hope to own this Acura for many years to come. If I happen to be in the market for a car again, I will visit them first. Great experience!! More

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Exceptional in all aspects!!!! Let me just say that this dealership has far exceeded my expectations!!!! From Cheryl who talked to me and answered all my questions and concerns abou Let me just say that this dealership has far exceeded my expectations!!!! From Cheryl who talked to me and answered all my questions and concerns about buying a new car. Then dealing with Andrew my salesman who by far is the most exceptional salesperson I have ever encountered. He was so forthright about everything and he advised me throughout the whole process. And a big thank you to Chris who got me approved for financing on the new car, which was a task in it's self. All in all this is the best dealership I have been to in all my years of car buying, 30+ years!!! Thank you to all of you, all are exceptional!!!!! More

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WOW! This is the way it's supposed to be! Butler Rocks! It was an absolute pleasure to do business with Jim Butler! Bill Pack/Cheryl Cooper show real compassion and integrity in all that they do! This is It was an absolute pleasure to do business with Jim Butler! Bill Pack/Cheryl Cooper show real compassion and integrity in all that they do! This is the way its supposed to be. They relocated a pre-owned vehicle from one of there other locations to Jim Butler Kia for my convenience. Although we did not buy that particular car we did find something else in there great pre-owned selection that fit our needs. The sales process was awesome and I truly believe the service after the sale will be exceptional as well. I will gladly refer friends and family to Jim Butler Kia! Thank you, Bill and Cheryl Keep in touch and keep the popcorn poppin! Joel and Betsy very satisfied Jim Butler customers! More

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Simply Amazing Dealership My car buying experience was simply an awesome experience. The entire staff was friendly and I never felt pressured throughout the entire process. Che My car buying experience was simply an awesome experience. The entire staff was friendly and I never felt pressured throughout the entire process. Cheryl, Don Wright and Justin Johnson are top-notch employees! As a Human Resources Manager I would gladly have them on my team anyday. Thanks again guys!! More

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2014 Kia forte Fantastic dealership! I would recommend Jim Butler Kia to everyone! My transaction was one of the smoothest experiences ever with car buying. Mark Fau Fantastic dealership! I would recommend Jim Butler Kia to everyone! My transaction was one of the smoothest experiences ever with car buying. Mark Faupel was very helpful! More

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Wonderful Experience I am extremely pleased with my experience at Jim Butler Kia! I had been interested in a new car for months and I submitted my info on the website. In I am extremely pleased with my experience at Jim Butler Kia! I had been interested in a new car for months and I submitted my info on the website. In less than an hour, Cheryl called me and was very polite and helpful over the phone. She mentioned that the dealership is open until 9:00pm, so she invited me to stop by and look at the Optima. When I arrived at the dealership, she introduced me to Don who was extremely helpful. I drove the Kia Optima LX. Don let me try it out and of course I absolutely loved the car. When I returned the next afternoon, Don was extremely helpful with providing different options on two different cars and made the payment options very easy to understand. He was even extremely patient with me while I was on the phone with my insurance company for quite a while. After picking the down payment option I was comfortable with, Don introduced me to Justin who helped me understand the lease. He was also extremely helpful and I feel like I have a better understanding of my lease and what my options are after the lease is over. Back with Don, I met the service team and set up my first complimentary oil change. Don then walked me through all of the features of my new car (he was very detailed and took his time with me to make sure I was comfortable with the car). Also, I am confident that I got an amazing deal on my trade in and after doing some research, I am also confident that I got a great deal on my lease. The employees that I worked with (Cheryl, Don, and Justin) made the car shopping process a simple, painless, and fun experience! One last thing, Don even took another twenty minutes of his time to help me transfer things out of my old car (which, after having the car for almost 10 years and after recently moving, there was a lot of stuff I left in there)! It's those little things that really impressed me and will keep me coming back to Jim Butler Kia! More

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Happy Customer every one was nice friendly helpful and I would come back there .I give them a 10 rating for Mike McLean and Justin Johnson thank you every one was nice friendly helpful and I would come back there .I give them a 10 rating for Mike McLean and Justin Johnson thank you More

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phenomenal Very good customer service. I would highly recommend this dealership. I would also recommend mike he was very nice and great to work with and really t Very good customer service. I would highly recommend this dealership. I would also recommend mike he was very nice and great to work with and really tried to get me in the vehicle I wanted in a decent price. Cheryl was great as well! More

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