Cheyenne Lightfoot

This version hits harder, stays focused, and reads like a credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through credible warning to other buyers instead of an emotional rant. That makes it more damaging and more believable. Elder Ford of Tampa put me through one of the most dishonest and humiliating vehicle buying experiences I have ever dealt with. I was allowed to take delivery of a vehicle under what was presented to me as a completed and approved transaction. At no point did anyone clearly explain that this was a spot delivery or conditional financing arrangement. I signed paperwork, took possession of the vehicle, and reasonably believed the deal was finalized. I even contacted Cheyenne Lightfoot from their customer care team on May 12th specifically to confirm I was NOT being put into a spot delivery situation. She confirmed via text that I was not. Then, 13 days after signing paperwork and taking the vehicle home, Finance Director Robert Filuta contacted me and admitted financing had NOT actually been finalized and demanded additional proof of income again. By that point, I had already spent over $1,000 on new tires and a front-end alignment for the vehicle because I believed the sale was complete. Then things got worse. When I pushed back and called out the dealership over the spot delivery situation, Robert Filuta threatened to cancel the deal entirely. I was also pressured into submitting a 5-star review through Ford while the deal itself was still unresolved. Think about that for a second. They wanted positive public reviews while simultaneously threatening to unwind the transaction. Their General Manager never responded to me. Nobody from Lithia responded either. Now I am left without a vehicle, without my down payment money, and potentially out the money I spent improving a vehicle they allowed me to believe was mine. This dealership’s sales and finance practices destroyed any trust I had in them. Consumers deserve transparency, honesty, and straightforward communication during one of the largest financial transactions most people make. My experience with Elder Ford of Tampa was the exact opposite. More

by brettsdavison Verified Customer Verified Customer

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Cheyenne saved the day, she took the time to understand me and get in order what needed to be done. If she was the salesperson at the dealership, she would be the go to person for car buying. Big thanks to me and get in order what needed to be done. If she was the salesperson at the dealership, she would be the go to person for car buying. Big thanks to her, to be understanding and have common sense to provide real customer service, not just transaction More

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Horrible communication would not be returning due to my experience. It started off great. Please be careful if you do decide to purchase here experience. It started off great. Please be careful if you do decide to purchase here More

by ChuckM20 Verified Customer Verified Customer

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Overall a positive experience. I did have an issue and they remedied it well. I was previously at Brett Currie and I prefer here much more I did have an issue and they remedied it well. I was previously at Brett Currie and I prefer here much more More

by MSMMADDALON Verified Customer Verified Customer

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They were very accommodating to my schedule and serviced my vehicle where it was at. The staff was also very friendly and knowledgeable. my vehicle where it was at. The staff was also very friendly and knowledgeable. More

by jbrinkleyiii Verified Customer Verified Customer

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I love the vehicle I bought from elder ford. There was some confusion and frustration over some maintenance and service plans, and things I didn’t see in the contract, but Cheyenne went out of h There was some confusion and frustration over some maintenance and service plans, and things I didn’t see in the contract, but Cheyenne went out of her way to make sure I was satisfied in the end. More

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I keep going back to Elder Ford because they always take care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . More

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(Read to the end)Can't trust those guys, but at the end management got to their senses and Cheyenne made it right, The mustang i got from them had a sticker safty inspection done for all systems, later on management got to their senses and Cheyenne made it right, The mustang i got from them had a sticker safty inspection done for all systems, later on to find out the stop lights were not working, my passenger window starting to bounce up and down, side markers being so corroded they burnt and not working, main window switch being faulty. Poor craftsmanship on the $750 windows tint that i didn't want, but they said they already installed it, so they have to charge me( i wonder why was not included in advertised price then?) not even sure the $800 perma plate was installed, which they put charge as well(still not included in the advertised price) looks to me like deceptive advertising. Helld me there for hours pretending to do the recall on the camera, later on my localFord dealership to tell me, it has not been done. Very disappointed . After everything looked bad and disappointing I got contacted by Cheyenne, who took the matter seriously and did everything in her power to make things right in timely matter. Thank You Cheyenne for the good after service More

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Great initial sales experience- but all downhill from there. Our salesperson Cody was wonderful! HOWEVER- I would caution buyers to not expect the same level of care when it came to new car service. Duri there. Our salesperson Cody was wonderful! HOWEVER- I would caution buyers to not expect the same level of care when it came to new car service. During the purchasing portion, they were overly attentive, quick to reply to calls or text, and very helpful. Once the papers were signed there was a marked difference in customer service. On the we home that night we found an issue with the mirror control switch being loose and nonfunctioning. I called Cody the next day and he gave me the service department. I left a message but did not hear back, called Cody again after 4 days and he said he made a note directly to the service agent to contact me for a new vehicle repair. It's now been another week. I had hoped that given the great sales service we would be able to make Elder our go-to location, however obviously we will look for a more dependable dealer for this warranty repair, and more than likely for our next Ford purchase as well. PS- this review is requiring me to rat Cheyenne Lightfoot but I have no idea who that is, as I mentioned our salesperson was Cody. More

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Every experience I’ve had at Elder Ford of Tampa has been a quick and exceptional! a quick and exceptional! More

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