Cheyenne Lightfoot | Page 2

Salesperson , service dept, accounting are all excellent. Sales manager and finance manger are shady and will never return because of them. Sales manager and finance manger are shady and will never return because of them. More

by dale021500 Verified Customer Verified Customer

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Elder Ford delivers a top-tier experience. Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle m Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle maintenance. Highly recommended for everyone! More

by s.gilliam30 Verified Customer Verified Customer

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My experience with Elder Ford was mixed, and ultimately the transaction left me with serious concerns about transparency and the overall process, especially when purchasing a vehicle online. The vehicle the transaction left me with serious concerns about transparency and the overall process, especially when purchasing a vehicle online. The vehicle was advertised with photos showing no visible damage, but upon delivery I discovered roof damage, rear passenger-door damage, and liftgate issues. There was also a 1,069-mile discrepancy between the mileage disclosed in my purchase documents and the mileage on delivery. I was told the additional mileage resulted from a previous customer purchasing the vehicle and later changing their mind. What concerned me most was seeing the vehicle placed back on the market while it was still in my possession and before the newly discovered damage had even been evaluated. That raised legitimate questions for me about the dealership’s inspection and disclosure practices. I also want to acknowledge Cheyenne in Customer Relations, who was professional and helpful once she was made aware of my concerns. My experience with Mitchell was less positive initially. I felt his communication was dismissive, and he was quick to tell me to simply return the vehicle rather than making an effort to work through my concerns. I ultimately had to escalate the matter before I felt my concerns received the attention they deserved. Ultimately, my concern is bigger than the condition of one vehicle. I believe customers deserve complete transparency regarding a vehicle’s condition and mileage before taking delivery. Unfortunately, because Elder Ford was unwilling to reach a resolution or compromise that addressed my concerns, the vehicle was ultimately returned. I appreciate Cheyenne’s efforts, but overall, the transaction left me questioning Elder Ford’s disclosure and customer-service practices. More

by Kimanntate Verified Customer Verified Customer

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I am very please with the work of Elder Ford of Tampa. They treated me and my family very well. I will recommend this dealership to whoever is loking to buy a new car. They treated me and my family very well. I will recommend this dealership to whoever is loking to buy a new car. More

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Best dealership in Tampa bay! They are always responsive and respectful of your time. We will be back in the future. They are always responsive and respectful of your time. We will be back in the future. More

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I got a call from the manager and he made sure everything was taken care of in a timely manner and to my satisfaction. was taken care of in a timely manner and to my satisfaction. More

by parkermadeline18 Verified Customer Verified Customer

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This is my second vehicle purchase from Elder Ford. Both times, they had the best selection and prices out of all the competing Ford dealers nearby. However, make sure to read the finance sheet. Watch Both times, they had the best selection and prices out of all the competing Ford dealers nearby. However, make sure to read the finance sheet. Watch out for the add-ons (like any dealership). When the finance manager says "I'm giving you" ask "how much." Read the line items before signing. Do that and you can't go wrong at Elder Ford. More

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Great customer service from start to finish! We were extremely impressed with the delivery service that you offer! We were extremely impressed with the delivery service that you offer! More

by AaronandTodd00 Verified Customer Verified Customer

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Johnathan Duran was great to work with! He helped me get the best deal possible and made the process very easy for me. Christian in finance was very helpful as well, I’m really happy with t He helped me get the best deal possible and made the process very easy for me. Christian in finance was very helpful as well, I’m really happy with the customer service we received here. More

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Elder ford is great! They go above and beyond for their customers to earn them for life. They go above and beyond for their customers to earn them for life. More

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