Chhay Hem

The people are friendly, they listen to you and provide answers to my questions in a way that I could understand answers to my questions in a way that I could understand More

by tdwilliams1 Verified Customer Verified Customer

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Fantastic communication. Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solu Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solution. Thank you!!! More

by eempty Verified Customer Verified Customer

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Koons Arlington Toyota has taken good care of my car for the past 15 years. They are thorough in their work, and that gives me peace of mind. the past 15 years. They are thorough in their work, and that gives me peace of mind. More

by phil.meilman Verified Customer Verified Customer

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Great service. Excellent communication, they reached out even earlier than expected when my vehicle was ready. Excellent communication, they reached out even earlier than expected when my vehicle was ready. More

by geoliao Verified Customer Verified Customer

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Fantastic service nice environment your car will be ready at the time they give you. at the time they give you. More

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Technicians were helpful. and knowledgeable.I always get excited when i go to Koons Arlington. and knowledgeable.I always get excited when i go to Koons Arlington. More

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This is 2nd request for my review. Employees thorough caring helpful and I feel I can trust their recommendations etc. I have been going there 4 yrs since moving to DC. I ask for deta Employees thorough caring helpful and I feel I can trust their recommendations etc. I have been going there 4 yrs since moving to DC. I ask for detailed list of what was done and why and receive it More

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I made a service request last week thru Oscar for valet service today. The service was for 10:00. I spoke with Jay at 10:40, he explained the valet service was backed up. At 2:40 I spoke with Jay again and service today. The service was for 10:00. I spoke with Jay at 10:40, he explained the valet service was backed up. At 2:40 I spoke with Jay again and was told valet could not get in touch with me. I've used the valet service a few times and was home all day waiting for their call. No one called or showed up. Left a voice mail for Ashley in customer relations. More

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BEWARE OF THE SERVICE SHOP AT KOONS BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointmen BEWARE OF THIS AUTO SERVICE SHOP HERE. DO NOT get an extended service agreement under any circumstance. The agreement for four more service appointments only covers basic things such as oil changes and tire rotations. Then -- on top of that cost -- the mechanics here will push other unnecessary services. At 30,000, the service folks pushed me to get a fuel injector service for $280 plus tax. Other nearby auto service shops charge $120. They pushed a brake fluid flush for $143. That is way more than other places and totally unnecessary at 30,000. More

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Always excellent service done in a timly manner I own two Toyota vehicles, both bought and both always serviced at Koons Arlington. And, for the past several years, I have always requested that the I own two Toyota vehicles, both bought and both always serviced at Koons Arlington. And, for the past several years, I have always requested that the servicing be coordinated by Assistant Service Manager Chhay Hem. Chhay is always positive, friendly and customer care oriented. He is patient with my lack of mechanical expertise and takes the time to explain. He has been great with communicating and discussing any issues found with the vehicles beyond those I originally noted. He is good about separating critical needs, "needs to be fixed now" issues from those with less urgency that can be delayed for awhile. It is great to work with Chaay. He is someone I can trust and have great confidence in. That is quite special in this day and age. I hope I can continue to work with him for many years to come. - Mike Landrigan, Arlington, VA More

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