Chhay Hem
Chhay Hem at Koons Arlington Toyota

Chhay Hem

Assistant Service Manager

Koons Arlington Toyota

4045 Lee Highway
Arlington, VA 22207

4.9
24 Reviews

Chhay has been in the auto industry since 2003 and he started with Koons in 2010. He enjoys spending time with family and friends.

4.9

24 Reviews

Write a Review

24 Reviews of Chhay Hem

June 29, 2026

Dealership Rating
Employee Rating

Your price should be fair and affordable. Please make sure your price should be affordable to your client. Thank you very much for your service More

by berhanu_goshu
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 29, 2026

Koons Arlington Toyota responded

Thank you for trusting us with your Toyota service and for sharing your thoughts on pricing. We understand how important fair rates are and are glad our team could assist you.

June 26, 2026

Dealership Rating
Employee Rating

Fast service friendly workers will be coming back to this location for next service I n More

by burucacelia01
Service Price Transparency
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Recommend Dealer
Yes
Jun 26, 2026

Koons Arlington Toyota responded

It’s great to hear our team provided fast, friendly service for your Toyota RAV4. We look forward to helping with your next visit.

June 10, 2026

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Koons Arlington Service Center has provided outstanding service for my 2015 Toyota Sequoia. I typically interact with Christian - who is excellent. More

by hickeyjm
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2026

Koons Arlington Toyota responded

Thank you for highlighting the outstanding service you received on your 2015 Toyota Sequoia. Christian will be pleased to know his efforts stood out. We appreciate your loyalty and look forward to your next visit.

June 06, 2026

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They are efficient, and I trust them with my auto. I use the concierge service which is excellent. They are very friendly and kind. It’s a joy to have them service my auto! Thank you Koons Arlingt More

by bjkfred9
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 06, 2026

Koons Arlington Toyota responded

Thank you for trusting our concierge service with your Toyota Corolla Cross Hybrid. We’re glad our team provided efficient, friendly service. Oscar and our crew look forward to serving you again.

June 01, 2026

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Amazing customer service. There is never a wait. This dealership defines efficiency. In addition, they were able to save money on my Wheel alignment More

by carfarley
Service Price Transparency
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Recommend Dealer
Yes
Jun 01, 2026

Koons Arlington Toyota responded

It’s terrific to hear our team delivered efficient service with no wait for your Toyota Avalon. We’re glad we could help you save on the wheel alignment. Thank you for sharing your experience and trusting us with your vehicle.

April 07, 2026

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Very good service as always. Have been going to the dealership since 2012 and the service managers have always been friendly. The technical people behind the scenes are phenomena More

by rhalthore
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christian Lobo

Apr 07, 2026

Koons Arlington Toyota responded

It’s wonderful to know our service managers’ friendly approach and our technicians’ expertise continue to impress after all these years. We appreciate your loyalty since 2012 and are glad your RAV4 is in good hands. We look forward to supporting your Toyota needs again soon.

February 27, 2026

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The staff very cordial and friendly. They gave me fast service. And I ma staified by the service and customer care. . More

by dadeyom
Recommend Dealer
Yes
Feb 27, 2026

Koons Arlington Toyota responded

Thank you for your feedback. We’re glad our team provided courteous, efficient service for your Toyota RAV4 Hybrid. We look forward to assisting you again.

February 23, 2026

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Excellent service for a visiting out of stater. Prompt scheduling and prompt service Thank you. More

by jkane2727
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2026

Koons Arlington Toyota responded

Thank you for choosing us while visiting from out of state. We’re glad we could arrange prompt scheduling and service for your Toyota. Safe travels, and feel free to stop by again if you need anything.

Feb 26, 2026

Koons Arlington Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

December 12, 2025

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Employee Rating

The people are friendly, they listen to you and provide answers to my questions in a way that I could understand More

by tdwilliams1
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Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Koons Arlington Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Koons Arlington Toyota!

December 05, 2025

Dealership Rating
Employee Rating

Fantastic communication. Daniel Garcia is the best advisor at Koons! Daniel was patient and understanding with a concern I had and was more than accommodating to seek a solu More

by eempty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2025

Koons Arlington Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Koons Arlington Toyota.

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