Chris Adams | Page 2

Beautiful new showroom, knowledgeable staff, competitive pricing, and the best salespeople (Kelly Ashton)! My wife and I have purchased 3 new Volvos from Kelly. She works diligently to find the right vehi pricing, and the best salespeople (Kelly Ashton)! My wife and I have purchased 3 new Volvos from Kelly. She works diligently to find the right vehicle and is patient with particular details needed to make the sale! More

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Excellent Service Chris Adams always provides a very good customer service and makes my experience at the dealership more enjoyable; he is very kind and professional! M Chris Adams always provides a very good customer service and makes my experience at the dealership more enjoyable; he is very kind and professional! My Volvo is a 2006 S80; Chris Adams helps me keep my car in good shape. Thank you!! More

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Hazzle with service dept I scheduled service for Volvo XC60 with my extended warranty that I purchased from the dealer., They had no record of my extended warranty in thei I scheduled service for Volvo XC60 with my extended warranty that I purchased from the dealer., They had no record of my extended warranty in their service dept, After many phone calls on my part between Nick Penrose and Chris Adams,finally notes were added to 2015.5 XC60 for service.,I am told by Steve Hough Service director for Suburban Volvo Then I get a phone call at my home from Dan Curmi asking me why I am picking a fight.REALLY Because their in house system does not work I am picking a fight ? I hope this not does happen again, as I would like to keep my Volvo in tip top conditon More

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I love this dealership! I am serious! 6 years ago I bought my first Volvo, and bought it from Suburban Volvo. I loved the car! I also very much appreciated Suburban’s Service Dept. They a 6 years ago I bought my first Volvo, and bought it from Suburban Volvo. I loved the car! I also very much appreciated Suburban’s Service Dept. They at all times treated me with the greatest respect courtesy, honesty, & competence.. there was something else too. Which was very important to me: There were several times when the service staff found ways to accommodate me, like spontaneous scheduling. For Example, if a warning light went on, or when I had a problem of any kind with the car.( thankfully not very often!) they always found a way to promptly fit me into their repair schedule. Over six years time, The Service staff won my loyalty to Suburban Bolvo. Because of such kindness from the service staff, I returned to Suburban Volvo a couple of weeks ago to purchase a new Volvo. I was lucky to have Kelly Ashton as my Saleswoman. She was very knowledgeable about all the cars, and readily answered all of my questions. In fact, she thoughtfully teamed me up for the car that best matched me. I really appreciated that! I selected a wonderful Volvo C60, & love it. Kelly made me a forever standing offfer that she would always in the future do her best to be available for me to help me understand the futuristic gadgetry of the car. Two weeks later. I took her up on her tutoring offer, and she did help me to better understand the car and it’s gadgets. I recommend Kelly Ashton to anybody who is considering a Volvo. She is great! And, you can trust her to watch out for your best interests! I want to again mention the Service Dept. Over the years, I have been to plenty of service departments regarding various types of cars. To me, none of them match up to the enthusiastic and competent service you will receive from the Service staff at Suburban Volvo. As I said earlier, it is the reason why I re as I said earlier, those guys are the reason I returned to buy another Volvo from Suburban Volvo! I have given Kelly Ashton and the service guys permission to give you my telephone number if you would ever like to discuss my Volvo and or my affection and respect for Suburban Volvo. Arthur Greenstone More

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My new V90 I wanted to work with a woman when buying my next car and was pointed in Kelly’s direction. She was absolutely terrific! Kelly is extremely knowledge I wanted to work with a woman when buying my next car and was pointed in Kelly’s direction. She was absolutely terrific! Kelly is extremely knowledgeable about her product and did a great job showing me all the many features on my new V90. I would recommend her without hesitation!!! Thank you Kelly 😁 More

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I do not trust this dealership! Every scheduled maintenance I've done at this dealership things on the maintenance list have not been completed. I had them tell me I need new tires 1 Every scheduled maintenance I've done at this dealership things on the maintenance list have not been completed. I had them tell me I need new tires 10000 miles later they say the tires are good. When they are done "servicing" the car it comes back with grease all over my cream-colored steering wheel and they even got grease on my head liner. I do not trust then at all! Sense this is the only Volvo dealership near me, I will not be buying another Volvo. More

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My salesman Eric Smith was exceptional from start ot finish, Eric Smith was informative, polite and helped through the entire process. He made the process smooth from introduction to a service manager to the fin Eric Smith was informative, polite and helped through the entire process. He made the process smooth from introduction to a service manager to the finance department. Further he has followed up after the sale to check on my satisfaction with the car. A very nice customer experience from my viewpoint. More

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Great service Discussed everything before they processed with fixing my car including the cost, they offered necessary maintenance even though I came for another Discussed everything before they processed with fixing my car including the cost, they offered necessary maintenance even though I came for another reason More

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Commend Chris in service. Chris in service is to be commended in that he noticed a slash and lump/knot in my passenger tire. I did not know about it. He explained that was dang Chris in service is to be commended in that he noticed a slash and lump/knot in my passenger tire. I did not know about it. He explained that was dangerous and could blow out soon. He had my tire replaced with out an appointment. I feel he was concerned my safety as well as on the spot repair. This is my sixth leased Volvo from Suburban in Troy. The car and service is great. Just to add Bill has been my only sales person and thanks to him too. More

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