Chris Anderson | Page 2

Beware of fraudulent, predatory sales practices, price gouging, optional addons that are not optional, and dismissive finance and sales management. In summery luther under valued our trade, no negotiat gouging, optional addons that are not optional, and dismissive finance and sales management. In summery luther under valued our trade, no negotiating on full MSRP for the vehicle, dealer added options are not optional, priced gouged on "options" added to the vehicle, conned us into purchasing a warranty without giving us the full 20 page contract, only gave us the first page. Long story short, we bought a second new Honda vehicle from Luther. When we started the negotiating process we made it clear we did not want purchase options at this time, just the vehicle, Luther reassured us this would not be an issue. After months of waiting our new vehicle had arrived at the dealer. I was out of town for work at the time, so my partner went to finalize the process. It wasn't until a month after she took delivery, when I was setting up payment, that I realized just how significant luther took advantage of my partner. Once in financing the "dealer added options" were added to the vehicle without our consent, and they were not optional "they (options) are added to all high demand vehicles. The "options" added were. -Front Window Tent ($299) -3m Paint protection film ($699) -Pulse ($299) -Honda Door Trim ($499) -Honda all season propack ($699) Regarding the price gouging, the door trim is a honda factory option that cost $253. The all season propak MSRP is $264. There is little information regarding "pulse" online but it required the factory brake light wiring harness to be cut to facilitate install. When We brought these concerns to the attention of the finance manager, Chris Anderson, we was dismissive and short with us. No information was shared with us regarding the "dealer added options", zero time was giving to research the value of said options. Luther also conned my partner into purchasing a "service guard" extended warranty on the vehicle for $3092, where honda care has a higher customer satisfaction rating and cost less than half of what service guard cost. The dealer also did not share the full contract for service guard with my partner. I had to scour the internet to find it. Fortunately we were able to cancel service guard for a full refund, that has yet to be processed almost a month later. This deal went sour enough that we will no longer do business with any luther dealer. I look forward to when factory direct purchases are legal, cutting out nefarious middle man organizations such as Luther. More

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Great service and place. Nice waiting area for customers. Provide snacks and coffee is amazing to consider people who are waiting. Nice waiting area for customers. Provide snacks and coffee is amazing to consider people who are waiting. More

by LOLYEE1980 Verified Customer Verified Customer

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Aaron was super nice and helpful with the car buying process! I would go to him again in the future when I buy my next car process! I would go to him again in the future when I buy my next car More

by savsrichards Verified Customer Verified Customer

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Dealership was a little unorganized and almost gave us the wrong vehicle before we left. Otherwise communication was good and people were nice. When we turned down the leasing insurance from someone here the wrong vehicle before we left. Otherwise communication was good and people were nice. When we turned down the leasing insurance from someone here they became very short with us, but also I get they were probably going to get a commission if we signed. Overall decent experience. More

by samanthajonickel1 Verified Customer Verified Customer

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Loved my representative Jake “Jaquan” and helpfulness to stay past his time working to make sure we were properly taken care of as well as making sure everything was supplied before riding off stay past his time working to make sure we were properly taken care of as well as making sure everything was supplied before riding off More

by Xenoxan Verified Customer Verified Customer

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Victor always picked up my phone, even when he was on his day off. I am impressed by his exceptional service. day off. I am impressed by his exceptional service. More

by ATEEQ303 Verified Customer Verified Customer

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Good time. Very helpful. Answered all my questions with no pressure sale. Went there with a great pre finance rate. Honda beat it. Thanks. Very helpful. Answered all my questions with no pressure sale. Went there with a great pre finance rate. Honda beat it. Thanks. More

by erickmyers Verified Customer Verified Customer

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Ryan was very professional, courteous and communicated with me exceptionally well! I will refer him to others and your dealership as well! with me exceptionally well! I will refer him to others and your dealership as well! More

by djbar213 Verified Customer Verified Customer

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Professional, knowledgeable and very clean facilities. Ridiculous you request our input and won’t let us continue survey without completing the 15 words!!! Ridiculous you request our input and won’t let us continue survey without completing the 15 words!!! More

by donrowedder Verified Customer Verified Customer

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Everyone was very helpful with answering questions, explaining things especially when they were so busy. explaining things especially when they were so busy. More

by jeffa_lind Verified Customer Verified Customer

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