Chris Angstadt | Page 5

Not great, trying to be nice. Would not recommend to anyone had to return several times to resolve the issue. Would not recommend to anyone had to return several times to resolve the issue. More

by jstraley72 Verified Customer Verified Customer

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I like the dealership but like most places is too expensive and too busy today. expensive and too busy today. More

by stevehukriede Verified Customer Verified Customer

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Emergency Service with extended warranty, coordinated with warranty late in evening, diagnostic the next day determined failed starter, fixed and addition services completed with pick the second day. We with warranty late in evening, diagnostic the next day determined failed starter, fixed and addition services completed with pick the second day. We'll Dine More

by indyega Verified Customer Verified Customer

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Big mike service rep was awesome! !!!!! Communication. Was awesome Place was clean nice. Vood coffee!!!! !!!!! Communication. Was awesome Place was clean nice. Vood coffee!!!! More

by pfrazin Verified Customer Verified Customer

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Great communication and easy to work with. They diagnosed and fixed my warranty issue quickly and perfectly. They diagnosed and fixed my warranty issue quickly and perfectly. More

by craigrosenberg Verified Customer Verified Customer

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The person who took my information at the dealership did not come over to the car or greet me when I pulled into the service lane. I had to get out and go over by the computer before he seemed to notice me not come over to the car or greet me when I pulled into the service lane. I had to get out and go over by the computer before he seemed to notice me at all. He was very slow checking me in even tho I let him know my ride was trying to get to an important meeting. The recall Work was done well and the lady who helped me check out was a doll. She just jumped in and helped me and others just because the counter was backed up with people picking up cars from service. Pick up also just pulled up and left car Not waiting for me to get in close the door or ask if everything was ok. Plz remind staff that they are Souther Gentleman and a little bit or courtesy goes a long way More

by ziggy_meo Verified Customer Verified Customer

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They missed the problem and they didn't fix anything after changing parts, second time they got it fixed correctly after changing parts, second time they got it fixed correctly More

by Crd37 Verified Customer Verified Customer

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Was told what the dealership was going to do and they delivered Chris took care of all the details as far as an uber ride delivered Chris took care of all the details as far as an uber ride More

by percyboy Verified Customer Verified Customer

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Cape Coral Dodge contacted me about a recall for my Dodge charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it wou charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it would be a few hours. After a few hours, we called to check on the status and were told that it would not be ready. I asked them to call me when it was ready. At end of business day I contacted and they told me it would be ready the next day and they would contact me. The next day came around and nobody had contacted me by 3 PM. I contacted our representative and he assured me that they would get it done and he would contact me. On the sixth day that they had the car the dealership called to let us know they had to take our car seat out to complete the recall, and they noticed there was a camera in the back, if they hadn’t contacted before day six, that leads me to believe they didn’t even start until then. That was the only communication that we received from the dealership. After back-and-forth for eight days, they finally got the issue fixed. No communication back-and-forth, anytime I needed to figure something out I had to call them. And I was without a car for eight days. When I asked them on day four the status I asked about a rental car and why they didn’t offer one from the start. At this point, I could not go get a rental car because they had my car and I was relying on family for transportation. When we picked the car up, they were unprofessional, many of the employees were just sitting around on their cell phone scrolling, it was next to impossible to find anyone to help us. Which is frustrating as there were a bunch of people sitting around on their cell phone that worked there. After finally finding big Mike, who was our representative, he haughtily asked me to sign, no apologies, no explanation. After signing the recall information, he handed me the keys and said do you know where your car is? I told him no and that I would like him to bring the car around. He found a porter and interrupted their scrolling time to go get the car. This whole experience was just sad. I take the car to the dealership where I bought it from which is 30 minutes from where I live because they have always given me good service. I hope that this changes and that this review really makes you think introspectively about your dealership and how you practice business. You left a young family without a car for eight days with no communication, no explanation, and no apologies. We will be purchasing a car in the next couple years for our second vehicle replacement and I will not be returning to this dealership. More

by Lawrenme863 Verified Customer Verified Customer

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Fine, a little slow at diagnosis and fix but it is x-mas time and they had to order parts. So far, so good. time and they had to order parts. So far, so good. More

by Rsco211 Verified Customer Verified Customer

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