Chris Angstadt | Page 5

Cape Coral Dodge contacted me about a recall for my Dodge charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it wou charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it would be a few hours. After a few hours, we called to check on the status and were told that it would not be ready. I asked them to call me when it was ready. At end of business day I contacted and they told me it would be ready the next day and they would contact me. The next day came around and nobody had contacted me by 3 PM. I contacted our representative and he assured me that they would get it done and he would contact me. On the sixth day that they had the car the dealership called to let us know they had to take our car seat out to complete the recall, and they noticed there was a camera in the back, if they hadn’t contacted before day six, that leads me to believe they didn’t even start until then. That was the only communication that we received from the dealership. After back-and-forth for eight days, they finally got the issue fixed. No communication back-and-forth, anytime I needed to figure something out I had to call them. And I was without a car for eight days. When I asked them on day four the status I asked about a rental car and why they didn’t offer one from the start. At this point, I could not go get a rental car because they had my car and I was relying on family for transportation. When we picked the car up, they were unprofessional, many of the employees were just sitting around on their cell phone scrolling, it was next to impossible to find anyone to help us. Which is frustrating as there were a bunch of people sitting around on their cell phone that worked there. After finally finding big Mike, who was our representative, he haughtily asked me to sign, no apologies, no explanation. After signing the recall information, he handed me the keys and said do you know where your car is? I told him no and that I would like him to bring the car around. He found a porter and interrupted their scrolling time to go get the car. This whole experience was just sad. I take the car to the dealership where I bought it from which is 30 minutes from where I live because they have always given me good service. I hope that this changes and that this review really makes you think introspectively about your dealership and how you practice business. You left a young family without a car for eight days with no communication, no explanation, and no apologies. We will be purchasing a car in the next couple years for our second vehicle replacement and I will not be returning to this dealership. More

by Lawrenme863 Verified Customer Verified Customer

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Fine, a little slow at diagnosis and fix but it is x-mas time and they had to order parts. So far, so good. time and they had to order parts. So far, so good. More

by Rsco211 Verified Customer Verified Customer

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The service was good. Just took some time to get the parts. I'm glad I got a loner vehicle Just took some time to get the parts. I'm glad I got a loner vehicle More

by kaptain63 Verified Customer Verified Customer

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Chris was not very helpful. His explanation regarding my truck repair was not good. He also had no sympathy. His explanation regarding my truck repair was not good. He also had no sympathy. More

by betsys0820 Verified Customer Verified Customer

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Big Mike was our contact point. He tried his best and was very helpful. Quick to respond and try to accommodate us. Thank you Mike. He tried his best and was very helpful. Quick to respond and try to accommodate us. Thank you Mike. More

by jet.torres78 Verified Customer Verified Customer

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Quick turn around. Explained issue in detail Happy with explanation and service of vehicle Helpful Explained issue in detail Happy with explanation and service of vehicle Helpful More

by acf495 Verified Customer Verified Customer

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My low battery light kept coming on. I asked them several times to check to see if there was a bad connection with the battery. They said they cleared the error code, so I made it home, I asked them several times to check to see if there was a bad connection with the battery. They said they cleared the error code, so I made it home, just for the next morning my suv was revving high 1 1/2 to 2 rpm. Then the low battery light came on. I went to Mike C to fix the problem and he did. And it was a bad connection, the negative battery cable wasn't tightened. Mike saved the day!! And never underestimated the customer!!! I was right!!! More

by jaynegayhart Verified Customer Verified Customer

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This service department rocked it can’t get any better than this in all honesty I can only recommend them even if you did not buy from them !! than this in all honesty I can only recommend them even if you did not buy from them !! More

by Amatiti Verified Customer Verified Customer

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My only complaint is when I brought my truck in the last time and was told nothing was wrong with it when I knew there was. Only to cause more damage so I had to wait a month for my truck to be done time and was told nothing was wrong with it when I knew there was. Only to cause more damage so I had to wait a month for my truck to be done More

by SHAWNSPPF Verified Customer Verified Customer

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Terrible experience Never experienced what started out with just an oil change ending up taking 4 weeks to get my vehicle done with just an oil change ending up taking 4 weeks to get my vehicle done More

by ssmjonh1 Verified Customer Verified Customer

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