Chris Barner | Page 10

It was a great experience I received excellent attention from the moment I drove into the service center. The attendant gave me his full cooperation and kept me informed throug I received excellent attention from the moment I drove into the service center. The attendant gave me his full cooperation and kept me informed throughout in a very expeditious manner. He also communicated with our warranty company and helped us get that taken care of. More

by REVMFRENCHER Verified Customer Verified Customer

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They took care . Had to do everything over the phone and it was one of the easiest car purchases I’ve ever had. They made process easy for may son. Had to do everything over the phone and it was one of the easiest car purchases I’ve ever had. They made process easy for may son. More

by KNKABU Verified Customer Verified Customer

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Excellent This was my first time visiting Green Ford and my experience was great. I would highly recommend Green Ford to anyone and everyone. I got the Works on This was my first time visiting Green Ford and my experience was great. I would highly recommend Green Ford to anyone and everyone. I got the Works on my 2019 Ford Edge Titanium and the service people were so nice and the service was done in a timely manner. Thanks for the Excellent Service at Green Ford! It’s where i will go for all my service needs!!! More

by sharonpalmer48 Verified Customer Verified Customer

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Did a great job on my car. They keep their word when they say they will fix something on recall. Haven't had the problem anymore after they fixed it.They are very friendly. They keep their word when they say they will fix something on recall. Haven't had the problem anymore after they fixed it.They are very friendly. More

by Elleanor Verified Customer Verified Customer

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Totally Unprofessional. Been twice. First time they misplaced car, realized which vehicle was mine and didn’t do service because they didn’t check paperwork to match to bin s Been twice. First time they misplaced car, realized which vehicle was mine and didn’t do service because they didn’t check paperwork to match to bin scheduled with appointment. Had to then reschedule appointment because they had my car all day and did no service. Second time I visited took long than quoted even though I dropped car off a day before scheduled appointment. After more than 25 and past quoted tome I call to ask about car and they tell me yeah it’s been done just never notified me even though I opted in to text notifications. Service member on phone then tells me I can come get it if I can be there in the next 10 minutes before they close (I have no car). I then have to wait til the next day to be able to pick up car. They say nothing and just hand me the keys. Totally unprofessional and unreliable service. More

by Annoyed Verified Customer Verified Customer

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Fabulous! Our sales consultant Jessica was the difference maker for us. We initially stopped in for a few questions, but she got us interested without the “hard Our sales consultant Jessica was the difference maker for us. We initially stopped in for a few questions, but she got us interested without the “hard sale” approach. She was personable, yet professional; informative, not not overboard; and overall genuine. We are very HAPPY with our decision and final vehicle delivery. More

by Cee Verified Customer Verified Customer

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Diagnostic of a waterpump failure About 5 miles away from the dealership o experienced a engine check light and the Ford Edge went into limp mode. I decided to try to limp to the Ford About 5 miles away from the dealership o experienced a engine check light and the Ford Edge went into limp mode. I decided to try to limp to the Ford dealership to het a diagnostic analysis during the limping I noticed that the water temperature dial was on max. I made it to the dealership and parked the car and went to the service desk. The gentlemen was very professional, asked the right questions, mentioned that the service department was backed one or two days and offered me a coutersy ride to my appointment. This part of the experience was VERY GOOD. I did not hear anything from the dealership for 6 days and i finally called them. They promised to have it checked put soon and did call me back the next day with the diagnosis of a broken water pump and a repair cost of about $2,500 since the motor meeds toe removed in order to do the repair. To me this seemed to ne very high and i asked to get a printed line by line analysis of the costs for both materials as well as labour.. Unfortunately I only got a handwritten 2 liner with materials costs and labour costs. This was very disappointing to me and now I started looking around for better alternatives, which I found very easily. In order to let the car go Ford asked me to pay a diagnostics fee of around $140, which I also found to be very excessive. Thse issues are the reason why i related the experience as only average and will not recommend Green Ford to a friend. It is also highly questionable if i will do business with Green Ford in the future More

by Me Verified Customer Verified Customer

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Satisfied We had been to another dealer and weren’t happy with our experience there. We found what we wanted at Green Ford and left with it. Everyone was great We had been to another dealer and weren’t happy with our experience there. We found what we wanted at Green Ford and left with it. Everyone was great to deal with, especially CC. We’ll buy there again. More

by LP Verified Customer Verified Customer

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Burnt Orange 2019 Ford Escape We went to the dealership to buy the burnt Orange 2019 Ford escape and we did. The staff was friendly but we waited a while because they were busy. We went to the dealership to buy the burnt Orange 2019 Ford escape and we did. The staff was friendly but we waited a while because they were busy. More

by twotwinsck@GMAIL.COM Verified Customer Verified Customer

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Didn’t even look at the car Turns out the sensor was just unpluged they wanted to charge me $700 to replace the whole unit absolutely would not recommend terrible service. Also t Turns out the sensor was just unpluged they wanted to charge me $700 to replace the whole unit absolutely would not recommend terrible service. Also the diagnostic fee is $40 higher than any other place in town. More

by Name3014 Verified Customer Verified Customer

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