Chris Bone | Page 3

Service was awesome. Alyssa in service is great, very knowledgeable and helpful. Thank you. I will be back. Alyssa in service is great, very knowledgeable and helpful. Thank you. I will be back. More

by Beck Verified Customer Verified Customer

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We have had nothing but problems with the car we purchased at the Wentzville location. Immediately I called about the problems and brought the car up several times and they would say they can’t find purchased at the Wentzville location. Immediately I called about the problems and brought the car up several times and they would say they can’t find anything. At the second oil change they did they came out to tell me the bill would be over $750 due to them stripping the area where the oil plug screws into the oil can and therefore the entire oil can and plug had to be completely replace. However after consulting other mechanics we were told that is not a normal wear and tear problem and the pictures to prove the area was stripped the service dept. our sales guy and the GM all avoided our calls. I received an email with the final statement quoting the work at $449 and when the service manager finally returned my call to tell me again the car was ready and the cost was $750 I mentioned the work statement that was emailed to me and he tried to argue with me until I emailed it to him and then had to talk with his GM because it didn’t make sense to him either? Ultimately I was told it was a computer glitch… and that the GM agreed to offer a small discount lowering the price to $680. I would not even recommend this dealership to my worst enemy and if your smart you will not buy a car from them! More

by nsmith8 Verified Customer Verified Customer

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I dropped my 2020 sonata off on 12/28/22 for no heat on the passenger side. Was called on 1/04 and told me all fixed. Heat is blowing good on the driver side, but you need rear brakes an rotors $369. Decli the passenger side. Was called on 1/04 and told me all fixed. Heat is blowing good on the driver side, but you need rear brakes an rotors $369. Declined brakes at the time and said it was the passenger side. Oh hold on, went out ran car and said yep all fixed. Went to pick up car, charged me $29.99 for tire rotation. Went out to car and heat is blowing cold on passenger side. Left car running and got the service manager Chris. He felt it was cold and then got the master tech who also stated it was hot before.....hmm well I'm not going to call you a liar, but obviously it's cold, then I asked how did you rotate my tires and there is not a hand print, a spot on my tires where you would have taken them off my car? And if you would have called me and informed me then I needed rear brakes, I would have told you not to rotate my tires. Chris said they would have rotated the tires 1st. Me: so you took the driver rear tire off then the passenger front tire off switched them and put them back on, and then took off the rear again to then check the brakes. I left my car for them to actually fix the heat. My husband then called Chris and asked about the tire rotation and kind of stops my husband and says are you going to get your brakes done here? Hubs so now and Chris says of course not. My husband says there's no need for you to be a xxxxx, he says your being a xxxxx and says he is going to refund us for the tire rotation. Fast forward to a couple of days later and Chris informs me they have to replace the heat cupler as that's what hyundai has told them to do. Have to wait for part, a couple days later they get part in and as they are removing it a piece brakes off into my turbo, now they have to replace my whole turbo, waiting for parts. As they are removing turbo, they brakes the bolts off of my egr cooler and now have to replace that. At this point any call I get from Chris almost puts me in tears as they have broken everything they touched! I can't take my car anywhere else as it's not running, have to just leave it. So a week later everything is back in car runs great, but don't understand how the heat isn't working again now. So now they have to replace my heater core! And I am absolutely terrified as I think they have to take my whole dash out to get to it. And again so far everything they touched they have broken. On 1/24/23 almost 30 days later they call me and tell me my car is ready. Of course I'm skeptical as I was here before. Picked car up and heat actually worked. Car seemed ok. Ordered parts brakes and rotors off of Rock Auto....had absolutely no problem with them. Took my car and had a different shop replace them for me only to be told I did not need to replace them. Was told I probably had a year left on my pads and the rotors were fine. So in a nut shell, Hyundai service dept of wentzville broke everything they touched, had my car for almost 30 days, oh and never offered a loaner o4 askes how I was getting back in forth to work, lied about some of the service they performed and ended up costing me $200. I unfortunately have to take my car there so I don't void my warranty or I would never go there again. Worst experience I have ever had More

by Latimmerman3 Verified Customer Verified Customer

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Provided me with poor service during my recent visit. They had not empathy for my situation. They had not empathy for my situation. More

by sdowell148 Verified Customer Verified Customer

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The service manager Chris & his technicians are the best! Always willing to help! Amazing owners as well! Always my go to dealer! Always willing to help! Amazing owners as well! Always my go to dealer! More

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Fantastic service, friendly faces, willing to help get me what I needed as a customer! what I needed as a customer! More

by Michael Patrick Verified Customer Verified Customer

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Service center is great. Chris Bone, the service manager goes above and beyond for every customer. Chris Bone, the service manager goes above and beyond for every customer. More

by stlblues227 Verified Customer Verified Customer

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Feel free to check the review I’ve left along with all the other reviews. I wouldn’t send my worst enemy to Clement the other reviews. I wouldn’t send my worst enemy to Clement More

by armyham1990 Verified Customer Verified Customer

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After a very long journey with a truck we purchased from this dealership, Blake, Mark, Jeff, and Chris made this experience right. When they couldn’t figure out why the truck wouldn’t drive right, they got this dealership, Blake, Mark, Jeff, and Chris made this experience right. When they couldn’t figure out why the truck wouldn’t drive right, they got us in a new vehicle. While it is not what we had our hearts set on, they truly went above and beyond to make the situation right. More

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We appreciate their willingness to help find solutions for us. Management was very prompt and courteous. for us. Management was very prompt and courteous. More

by ricklovall Verified Customer Verified Customer

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