Chris Callada | Page 30

Sales experience This is my 2nd car I bought from Bill. Bill is an awesome person and I highly recommend him. Chris in finance was awesome too! I highly recommend t This is my 2nd car I bought from Bill. Bill is an awesome person and I highly recommend him. Chris in finance was awesome too! I highly recommend this dealership to anyone looking to buy a car. More

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Customer service is great; price negotiators are dishonest We purchased a vehicle from Continental Toyota in February 2015. The customer service was fantastic. We came from out of state and the individuals We purchased a vehicle from Continental Toyota in February 2015. The customer service was fantastic. We came from out of state and the individuals we worked with (Nicole and Michael) were very helpful and went out of their way to accommodate our questions. They were quick to respond to emails and phone calls. They made the process straight-forward and painless given that we did a lot of the work over the phone and email from out of town. We very much appreciated their help with the process. They were also quick to arrange for taking care of registration and sales paperwork from our home state after we returned home. I can't say enough good about how great their customer service was. On the other hand, we were disappointed with our interactions with the used car manager (Gerry). We traded in our current vehicle and were given a "low ball" estimate for our trade-in over email given that he hadn't seen it in person. It was explained to us that this would be the absolute minimum that they would offer, assuming that it was in "clunker" condition. We were also told that if we arrived and the car was in "good" condition that the final trade-in price would be within a "few hundred dollars" of the Kelley Blue Book trade-in amount for a car in "good" condition (about $2,000 higher than the "low ball" estimate). We did not think this unreasonable given the situation. When we arrived we got the car inspected, however, we were told that the original offer still stood at the original "low ball" estimate. We explained that this was not what we were originally led to believe in our email communications, especially since there was no evidence that our car was in "clunker" condition. After some conversation he bumped the offer up by $500, still about $1,500 less than the indicated KBB amount. We complained that this was still not what we had been told in the original agreement made over email. We then had a sit-down with Gerry to further discuss the trade-in amount. He said that the Kelley Blue Book value is different in Chicago than the rural area that we were from. We informed him that we had already estimated the KBB amount with the Chicago zip code and that the values were identical. He said "oh" and then switched arguments, saying that there was another dealership up the street that they are in direct competition with and thus they couldn't offer us any more or they would lose money, and so his hands were tied. We informed him that this is still not what we had been told over email, which was that the trade-in amount would be based on the condition of the car, not their interests in competition with the dealership up the street. He admitted that "yes, your car is in good condition" but that there was nothing he could do. After a few more minutes, he agreed to bump up the price another $250, but this was still $1,250 less than the KBB trade-in amount had indicated. Nonetheless, this is where we ended up given that we were from out of state and had already driven all the way there. Later that afternoon when we were taking care of the financial paperwork, the finance person (Chris - who was great and very easy to work with!) was telling us that their company owned several of the dealerships in the area, including the one up the street that Gerry had referred to. I asked if they considered themselves to be in direct competition for sales given that they were owned by the same company and he said "no, we really don't see it that way." This was exactly the opposite of what Gerry had told us as a justification for why they were not able to uphold the agreement that we had made over email on our trade-in value. Ultimately, we feel that Gerry did not negotiate the value of our trade-in in good faith and that he was dishonest with us throughout the process. He did not give us the trade-in value that we had been led to believe when we were making the arrangements over email, and he used false reasons to justify giving us much, much less than the fair Kelley Blue Book amount. At that point, though, there was not much we could do since we had already driven several hours from out of state to get there. That being said, Nicole, Michael, and Chris were great and made the process easy and painless after a long drive from out-of-town. They were also very quick to help get answers over phone and by email. They were great representatives for the dealership. SUMMARY: The customer service is great, but the trade-in value negotiation process is not done honestly or in good faith at Continental Toyota. More

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No hassle purchase of used vehicle I found a prospective used Toyota Avalon on Continental's website and arranged a test drive. Mostafa A. gave me good vehicle information and was easy I found a prospective used Toyota Avalon on Continental's website and arranged a test drive. Mostafa A. gave me good vehicle information and was easy to work with on price/trade in. Chris arranged financing and was able to best the rate I got from my lender. This was the easiest car purchase I have made. More

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Great Experiece and overall great service. Great experience and Dean Rio was very patient with my decision making. Made a decision to purchase a used Camry SE and found the one I was looking f Great experience and Dean Rio was very patient with my decision making. Made a decision to purchase a used Camry SE and found the one I was looking for. Continental Toyota is overall the best!!!!! More

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outstanding Perfect experience due to Bill Awaad, his knowledge and total professionalism made my experience quick and stress free. Never bought a car so painless Perfect experience due to Bill Awaad, his knowledge and total professionalism made my experience quick and stress free. Never bought a car so painlessly. Definitely the best! More

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Awesome Customer Service We purchased a Toyota Corolla from Continental. This is by far the best experience I have ever had in purchasing a new car. From the beginning, when We purchased a Toyota Corolla from Continental. This is by far the best experience I have ever had in purchasing a new car. From the beginning, when I got a response from an internet search until the moment we walked out of the dealership, every single person we encountered made us feel that we were important and that what we wanted was important. Never, did I feel like someone was trying to take advantage of us or overcharge us. Tina, Jackie, Jerry, Chris and Sam made my son's first experience of buying a car a great experience. They all went over and above my expectations. I would recommend this dealership to everyone. A great bunch of people to do business with. More

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Stress free and best price I purchased a used car from Continental Toyota few days ago. I went to see a car, but it was sold. Nevertheless, the sales person, Bill, was very he I purchased a used car from Continental Toyota few days ago. I went to see a car, but it was sold. Nevertheless, the sales person, Bill, was very helpful and offered me to check out couple cars that just came in. Sine I was interested in a certified car, Bill went to the manager and asked if the car I liked can be certified, and it worked. It was stress free exceptional experience and the price can't be beat anywhere. highly recommended and when I plan to buy another car, I will definitely check with them first. More

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Incredible customer service We drove from Aurora to Contintental Toyota and were thrilled at the service we received. Erik and Antoinette made the whole process as easy as can b We drove from Aurora to Contintental Toyota and were thrilled at the service we received. Erik and Antoinette made the whole process as easy as can be. Lee got our technology customized for us and Chris in finance broke down all the numbers in a clear and concise way. Everyone involved was very nice and very knowledgeable. Contintental has our absolute loyalty! More

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Thank You Thank you, Dean, for making the purchase of my 2015 Sienna seamless. You were always very responsive with any questions I had through the buying proce Thank you, Dean, for making the purchase of my 2015 Sienna seamless. You were always very responsive with any questions I had through the buying process and even afterwards. Actually, everyone there at Continental is always happy to help when needed. Will definitely recommend to other family and friends. More

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Oh, so happy! I purchased a 2015 rav4, from Dean Rio, from the minute I walked into the dealership, I was his priority, all my questions were answered, and there I purchased a 2015 rav4, from Dean Rio, from the minute I walked into the dealership, I was his priority, all my questions were answered, and there was alot. Never once was I pressured, the whole process was great. Thank you again, you guys are the best!!!!! More

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