Chris Craig

Great reliable dealership. I've trusted them with maintenance for several years and now bought a car from them. Highly recommended! I've trusted them with maintenance for several years and now bought a car from them. Highly recommended! More

by virginia.martin86 Verified Customer Verified Customer

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Terrible process. Overly confusing. Too many people involved. Will have a hard time coming back. Overly confusing. Too many people involved. Will have a hard time coming back. More

by jkevinvangilder Verified Customer Verified Customer

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I confirmed the availability of a vehicle the night before and arranged transportation to travel nearly two hours to this dealership specifically to test drive and purchase that car. As a mother, coord before and arranged transportation to travel nearly two hours to this dealership specifically to test drive and purchase that car. As a mother, coordinating kids and transportation for a trip that far is not a small effort. After arriving, I test drove the vehicle and decided to move forward with purchasing it. I completed a credit application and authorized a hard credit inquiry while the finance department processed the deal. During my visit another customer asked my salesperson about the vehicle and was told it was not available because I was looking at it unless I decided not to purchase it. Based on that, I believed the vehicle was effectively pending while financing was being finalized. Because the financing process was taking a while and I had young children with me (3/2yrs), I briefly stepped away to get them food while the application was being processed, calling to check back in as well. When I returned shortly afterward to finalize the purchase, I was informed the vehicle had been sold to another customer. After traveling nearly two hours and authorizing a hard credit inquiry because I believed the purchase was pending, this experience was extremely frustrating and disappointing. I would not have agreed to a hard credit inquiry if I had known the vehicle was still available to other buyers while my financing application was being processed. Future buyers may want to make sure a vehicle is actually secured before allowing a credit inquiry or stepping away during the process. * The sales manager has said they will try to make the situation right. I will update this review if they do, for future customers. More

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Darren and Craig were professional and friendly. They were willing to answer the tough questions. They were willing to answer the tough questions. More

by papabearns Verified Customer Verified Customer

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Jonah was great to work with! Made the deal quickly and I was able to get what I wanted. Not as impressed with Chris, though, as he completely changed his attitude towards me when Made the deal quickly and I was able to get what I wanted. Not as impressed with Chris, though, as he completely changed his attitude towards me when I didn’t purchase the extended warranty. I had told him I was already part of Oakes VIP, that I didn’t want the extended, he went ahead and laid it all out for me, which I appreciated, but in the end I wasn’t going to increase my payment over $100 a month for a glorified GPS and roadside, which I already have. He seemed to become frustrated after declining and he became short and silent. At the beginning of the conversation he seemed to know about my GAP refund from my previous car, but towards the end, he all of a sudden had no information for me. Never had an issue with any other finance personnel there though, as I have been a customer since 2019. More

by ms1124 Verified Customer Verified Customer

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Jonah was great to work with and helped us track down the car we wanted. car we wanted. More

by mbcavlovic Verified Customer Verified Customer

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Chuck was very attentive and helpful. I appreciated Chuck, Sarah, and Stephanie keeping me up to date on the vehicle shipping process. The price was good and the delivery was timely, even I appreciated Chuck, Sarah, and Stephanie keeping me up to date on the vehicle shipping process. The price was good and the delivery was timely, even though I live in another state. The purchase process was quite easy. More

by dbartilson Verified Customer Verified Customer

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Oaks Kia made buying a car easy and effortless. We are extremely happy with the quality of service from the sales team that we received. We are extremely happy with the quality of service from the sales team that we received. More

by MISSLYDIA89 Verified Customer Verified Customer

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They really took care all of my needs and had me out the door less than 30 mins ! door less than 30 mins ! More

by _dames Verified Customer Verified Customer

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Blake was awesome and the team had me in and out with exactly what I was looking for and very willing to deal! Highly recommend! exactly what I was looking for and very willing to deal! Highly recommend! More

by aubrid101 Verified Customer Verified Customer

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