Chris Dunson | Page 18

Excellent experience and great people to work with! My experience with Vernon Auto Group was excellent esp my salesman Duane Ryder who went above and beyond and ever followed thru to make sure I got eve My experience with Vernon Auto Group was excellent esp my salesman Duane Ryder who went above and beyond and ever followed thru to make sure I got everything I needed over a month later! I traveled from New York to Texas to buy my truck from them and will absolutely do it again on my next truck More

Report | Print

Great buying experience Buying a vehicle has never been so easy. Thanks to Kyle Echols for making it a great and fluid process. I will be coming back for my next vehicle. Buying a vehicle has never been so easy. Thanks to Kyle Echols for making it a great and fluid process. I will be coming back for my next vehicle. More

Report | Print

Great Experience Again!! This is the third vehicle we have bought from Vernon Auto Group. Our experience with Morgan on our 2018 Expedition brought us back for a 2017 F 150 Su This is the third vehicle we have bought from Vernon Auto Group. Our experience with Morgan on our 2018 Expedition brought us back for a 2017 F 150 Supercrew. As before Morgan had all paperwork together and truck was exactly as described over the phone and in photos. Chris Dunson was also very friendly as always. You will not find another honest upfront dealership with employees like these. More

Report | Print

Pleasant Experience I must say I am impressed. Buying a new car has never been a pleasant experience until now. Very courteous and knowledgeable people at Vernon Auto G I must say I am impressed. Buying a new car has never been a pleasant experience until now. Very courteous and knowledgeable people at Vernon Auto Group. All questions were answered quickly; communication was open and helpful. I appreciate being made to feel welcomed but never pressured. Nice doing business with you! More

Report | Print

Great Experience The staff gave us space and time to look at the vehicles we were interested in without overwhelming us with an over-the-top "salesman" attitude. The staff gave us space and time to look at the vehicles we were interested in without overwhelming us with an over-the-top "salesman" attitude. More

Report | Print

Outstanding Morgan was patient and worked hard to gain my business. He was excellent. I’m satisfied with my new truck. I plan to send customers his way. Morgan was patient and worked hard to gain my business. He was excellent. I’m satisfied with my new truck. I plan to send customers his way. More

Report | Print

There’s a reason why we went back! It hands down doesn’t get any better than Vernon Auto Group.This is the 2nd truck in less than 3 years I’ve bought from them( only because we had to u It hands down doesn’t get any better than Vernon Auto Group.This is the 2nd truck in less than 3 years I’ve bought from them( only because we had to upgrade for our camper) we also sent our parents to Vernon to buy their truck. We will be going back in a year or so when my wife’s car is paid off to get her a new suv as well. If a person knows what kind of vehicle they want it doesn’t get any easier. I literally bought this truck in the 30 min of spare time I have in the evenings over the course of a few days. They didn’t have exactly what I wanted, but they found several options for me in about 10 min. Vernon did everything in their power to get me what I wanted for the price I wanted. To make it even better, they drove it directly to me, and had everything that needed to be signed highlited, it took about 10 min to do that, and I was driving around in my new truck. Love Vernon Auto Group and encourage everyone to give them a chance to win your business... Ask for Kyle Echols! More

Report | Print

Ford Fusion Steve was very helpful in helping us get what we wanted. Really worked to get us where we needed to be. Very helpful to me and my family. Steve was very helpful in helping us get what we wanted. Really worked to get us where we needed to be. Very helpful to me and my family. More

Report | Print

Exceeded all my expectations Great customer service and honesty is getting harder and harder to find these days in all types of businesses. My last three dealings with several dea Great customer service and honesty is getting harder and harder to find these days in all types of businesses. My last three dealings with several dealerships in Santa Fe and Albuquerque New Mexico had left a very sour taste in my mouth. So much so that when a friend of mine found out I was in the market for a new truck he recommended Vernon Auto Group to me. Not only were they incredibly helpful in helping me pair down their extensive inventory to the trucks I would be interested in, they stayed in contact and assisted me in any way they could WITHOUT the high pressure one normally experiences in car dealerships. I cannot say enough great things about Junior, Chris, Ashley, Sheridan and the entire team at VAG . I highly recommend them in every way and am only disappointed that they are not in Santa Fe as their service department is exceptional as well! Brian Gianardi, Santa Fe New Mexico More

Report | Print

Bogus claim on customer service After sending reservation document w credit card Mr Dunson emails that he will not be selling me the car. While we all reserve the right to choose who After sending reservation document w credit card Mr Dunson emails that he will not be selling me the car. While we all reserve the right to choose who we sell to he refused to speak to me, he clicked me to voicemail several times and refused to answer emails despite my very polite request to get on the phone to understand why my registering the car out of state made him feel like the transaction was “not on the up and up”. A company that claims to have stellar customer service should actually service customers not ignore them. While his sales guy Morgan could not have been nicer it’s clearly difficult for line staff to excel when their leadership is hamstringing them. I employ 25 sales people in an unrelated industry if my manager behaved this way I’d fire him or her. The example set is counter to the stated mission but more importantly as a customer it’s imposisble to believe this group actually values customers when it treats us like a disposable commodity that deserves being dismissed. More

Report | Print