Chris Dunson | Page 19

Exceeded all my expectations Great customer service and honesty is getting harder and harder to find these days in all types of businesses. My last three dealings with several dea Great customer service and honesty is getting harder and harder to find these days in all types of businesses. My last three dealings with several dealerships in Santa Fe and Albuquerque New Mexico had left a very sour taste in my mouth. So much so that when a friend of mine found out I was in the market for a new truck he recommended Vernon Auto Group to me. Not only were they incredibly helpful in helping me pair down their extensive inventory to the trucks I would be interested in, they stayed in contact and assisted me in any way they could WITHOUT the high pressure one normally experiences in car dealerships. I cannot say enough great things about Junior, Chris, Ashley, Sheridan and the entire team at VAG . I highly recommend them in every way and am only disappointed that they are not in Santa Fe as their service department is exceptional as well! Brian Gianardi, Santa Fe New Mexico More

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Bogus claim on customer service After sending reservation document w credit card Mr Dunson emails that he will not be selling me the car. While we all reserve the right to choose who After sending reservation document w credit card Mr Dunson emails that he will not be selling me the car. While we all reserve the right to choose who we sell to he refused to speak to me, he clicked me to voicemail several times and refused to answer emails despite my very polite request to get on the phone to understand why my registering the car out of state made him feel like the transaction was “not on the up and up”. A company that claims to have stellar customer service should actually service customers not ignore them. While his sales guy Morgan could not have been nicer it’s clearly difficult for line staff to excel when their leadership is hamstringing them. I employ 25 sales people in an unrelated industry if my manager behaved this way I’d fire him or her. The example set is counter to the stated mission but more importantly as a customer it’s imposisble to believe this group actually values customers when it treats us like a disposable commodity that deserves being dismissed. More

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Good experience! Fast service, good price and a good young salesman helping, Morgan Chavez. Located vehicle in no time and got it ready to go in no time. Fast service, good price and a good young salesman helping, Morgan Chavez. Located vehicle in no time and got it ready to go in no time. More

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Bought new trucks Morgan was very helpful he made me feel welcome and did everything he could to make the purchase pain free I will recommend him to all my friends and Morgan was very helpful he made me feel welcome and did everything he could to make the purchase pain free I will recommend him to all my friends and family More

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Best dealership around Junior at Vernon Auto Group not only over exceeded my expectations and found exactly what I was looking for but went the extra mile in making sure tha Junior at Vernon Auto Group not only over exceeded my expectations and found exactly what I was looking for but went the extra mile in making sure that I was satisfied with all expectations filled More

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Returning satisfied customer This is the 8th purchase that my family has made with Jr. At Vernon auto group and will continue to do business with him in the future! He always make This is the 8th purchase that my family has made with Jr. At Vernon auto group and will continue to do business with him in the future! He always makes the process easy and smooth! More

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Purchasing a new Dodge Ram Very enjoyable experience buying our Dodge Ram. Morgan Chavez was knowledgeable and very friendly, and made our purchase very easy. We will very likel Very enjoyable experience buying our Dodge Ram. Morgan Chavez was knowledgeable and very friendly, and made our purchase very easy. We will very likely use this dealership again and will recommend it to our family and friends More

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The great American salesman Kyle Echols is a customer service/salesman guru. The entire staff is fantastic at Vernon auto group but Kyle stands alone as the leader of his field, Kyle Echols is a customer service/salesman guru. The entire staff is fantastic at Vernon auto group but Kyle stands alone as the leader of his field, not only at Vernon auto group but at any dealership I have been to. It was a pleasure doing business with him and will return. More

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Great experience Everyone was so helpful and friendly. It was the quickest, easiest, quickest auto buying experience I have ever had. Everyone in the office was willin Everyone was so helpful and friendly. It was the quickest, easiest, quickest auto buying experience I have ever had. Everyone in the office was willing to do whatever they could to be helpful. Morgan and Dillon explaining the options. Ryan taking care of paperwork. Rodney explaining the financing, and Chris setting things up for me. More

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Everything you heard they would be. I heard several great things about the dealership and every bit of it was true. Everything you need is online pictures, features, color, unbelievable I heard several great things about the dealership and every bit of it was true. Everything you need is online pictures, features, color, unbelievable amount of inventory and of course the lowest prices you will find anywhere. They truly have selling cars figured out. Everyone was friendly, courteous, and very helpful from the trade dept, to finance guy, and of course salesman Morgan was amazing. Thanks Matt More

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