Chris Dunson | Page 38

After frustration from a local dealership I can physically walk to from my home, I searched online to find my truck. Terry Rutherford called me after I visited the website. Immediately I liked his physically walk to from my home, I searched online to find my truck. Terry Rutherford called me after I visited the website. Immediately I liked his honesty and friendliness. My Dad was a loyal Chevrolet owner his entire life and Wholesale truck dealer in Dallas. I had unusually high expectation of service both personal and professional. I admit I am a very critical observer of Customer Service. I always expect to be disappointed. Even after Terry's and my telephone and email experiences, I expected "something" to happen. When you train Customer Service nationally, you observe usually with a skeptical eye. After driving almost 6 hours to reach the dealership, I was greeted at my truck/tradein by Terry. He immediately called me by name with a huge Texas smile and handshake. Dad said you can tell a man's character by his handshake! Terry didn't shake my hand like I was a woman, he shook it like I was a friend. Terry escorted my husband and myself into the dealership and offered us water and a restroom break. He then escorted us to the shop area where my new truck sat. I was so amazed that everyone I crossed paths with smiled and spoke to us. They all met us with eye contact. Even in the shop where they have hot and hard jobs, the acknowledged us. My son is a GM mechanic, I know they work hard.Yet they looked up and smiled. Three ladies in the dealership complimented me on my Consuelo handbag! They are all very observant. I really hoped the paperwork would take a longtime so I could just hangout and watch the magic they created. However, when we were greeted by the young lady, once again a smile in celebration of our purchase! She made it easy, she shared her story freely when I asked and was really so efficient I didn't have a single question to ask her. She packaged it neatly and with a handshake again, handed us off to Terry. Terry took us for a "walk thru" of our new truck. He was fun and patient. He even showed me how my old truck had "remote start" all along! The past dealer had never shown me that. So I never used it. Terry gave us suggestions for a nearby lunch and set our Navigation for our return trip. He offered his card and personal cell for communication and set us on our way! After a lifetime in sales and some of it in my Dad's experience of selling, I have never had such a great experience of professionalism. I have purchased probably 15 cars or trucks in my lifetime so far. The experience with Vernon Auto has never been matched! I actually requested permission to use the Vernon name in my training of other teams. It wasn't the price that created the value. It was the relationship selling. The smiles and people made us feel as though we were not just a number, we were family. Thank you Guys so much. A memorable experience indeed! More

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I called Ralph Arteaga and told him exactly what package and ad ons I wanted on my new car. He and Chris Dunson immediately started looking for it. They were able to secure the second car they found. It and ad ons I wanted on my new car. He and Chris Dunson immediately started looking for it. They were able to secure the second car they found. It was quite a bit of work for them as they had to get a new Camaro in here to take and trade for the color I wanted. When the car arrived in Vernon, it was exactly what I wanted. Adrian Chenault showed me the features on the car and filled it up with gas. Megan Adams went over the paperwork with me and explained everything perfectly. It was truly an easy and hassle free buying experience. I would recommend them to anyone. More

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Every once in a while an extraordinary vehicle buying experience comes along and mine came today. About 7 weeks ago I ordered a new 2014 GMC Sierra Z71 4X4. It arrived in Vernon while we were on vacati experience comes along and mine came today. About 7 weeks ago I ordered a new 2014 GMC Sierra Z71 4X4. It arrived in Vernon while we were on vacation last week and Terry Rutherford took good care of me, even redirecting other prospective buyers away from my new “toy” until I could make the trip from Dallas to Vernon to pick it up. Once I arrived on site this morning, I found that Terry had already started the process of getting the new truck cleaned up and detailed and ready for me to take possession of. While the folks in the shop worked to prepare the truck, Terry worked me through the trade in/purchasing process, even to the point of smiling through computer issues. My trade-in value exceeded my expectations and the purchase price of the new truck was what I thought to be an exceptional value. All said and done, I drove off in a new truck with payments that were considerably less than what I have been paying for the last 4 years. I know that not every sale will result in lower payments, but Terry and Chris both did a great job and worked hard to get me the best deal possible. My hat goes off to all involved. More

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My experience with Vernon Auto Group was great, we traveled from west Texas and were in and out in 45 minutes or less, and the people were just awesome I would defiantly recommend Vernon Auto Group fo traveled from west Texas and were in and out in 45 minutes or less, and the people were just awesome I would defiantly recommend Vernon Auto Group for your next vehicle purchase. More

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We had a great experience at Vernon Auto Group. The sales team did a great job with all facets of our new purchase. The 'No haggle' way in which they conduct business makes everything go smoothly. A big Than team did a great job with all facets of our new purchase. The 'No haggle' way in which they conduct business makes everything go smoothly. A big Thank You to Terry Rutherford and Megan Adams for a job well done! - The Sharps More

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I live in Houston, Texas, but, for the last 10 years I have buying my new vehicles thru the Vernon Auto Group Dealership. They find what I want even if it's not on their local lot. The vehicles I receive have buying my new vehicles thru the Vernon Auto Group Dealership. They find what I want even if it's not on their local lot. The vehicles I receive are decked out with exactly what I desire. They deliver to my home in Houston. All the paperwork is complete in a very short time. They take my trade in and give me an excellent value for it. I will always use these first class folks for my automobile needs. Terry and Chris are the best at customer service. More

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We purchased a 2013 Chevrolet Silverado 2500HD (Chevrolet was not a choice above). Our experience with Vernon Auto Group was because of an unexpected vehicle breakdown 50 miles from their shop. Our initial was not a choice above). Our experience with Vernon Auto Group was because of an unexpected vehicle breakdown 50 miles from their shop. Our initial intention was to repair our 2007 Chevrolet, end our vacation and go home. The sales staff recognized our anxiety and working with their service department gave us all the options available to us as far as the repair, the trade in options and the new vehicles they had on the lot. We wanted a long bed truck (they did not have any at this time) so they had to go to the internet to search for a vehicle we would like. We also have a three hole Deerskin dog box in our truck so they had to locate a local vendor to line the truck bed and move the box from our old truck to the new one. We walked into Vernon Auto Group on Wednesday, July 10th stressed and unhappy. We drove away from Vernon Auto Group on Friday around noon happy and ready to continue our vacation. We will recommend Vernon Auto Group to anyone we know looking for a new or used vehicle. THANK YOU VERNON AUTO GROUP! More

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Customer service was great!! My family has done business at this dealership for years, everyone is always very helpful. Being a first time car buyer myself I was very nervous, Deiter and Chris was very pati at this dealership for years, everyone is always very helpful. Being a first time car buyer myself I was very nervous, Deiter and Chris was very patient and informative throughout the whole process. Love my new 2013 Malibu, thanks for all of the help! More

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This was my first time to buy a car over the internet, and it was without question the easiest buying experience I’ve ever had. I finally found the low-mileage, pre-owned truck I was looking for, and the and it was without question the easiest buying experience I’ve ever had. I finally found the low-mileage, pre-owned truck I was looking for, and the price was very competitive. More importantly, Steve Ybarra made sure that I was comfortable with both the truck and the process. He was always accessible, and went out of his way to do a walk-around inspection of the truck and test drive while I was on the phone. Everything from front-end alignment to interior/exterior vehicle condition and options were delivered exactly as promised. Everyone I worked with -- from sales to financing, management, and the delivery team -- were all top-notch. I am not easily impressed, but I will absolutely recommend Steve and Vernon Ford to my friends and family. More

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I had looked online for used pickups and found that the price we arrived at was a much better deal for a new pickup with Vernon Auto Group, than pickups that were 1-3 years old with as much as 45,000 miles price we arrived at was a much better deal for a new pickup with Vernon Auto Group, than pickups that were 1-3 years old with as much as 45,000 miles on them. Terry Rutherford was very knowledgeable, helpful, considerate, and courteous during the entire process. More

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