Chris Dunson | Page 37

Chris was very friendly on phone with my husband and made Chris was very friendly on phone with my husband and made an offer for trade difference that we really liked, but having been told something before Chris was very friendly on phone with my husband and made an offer for trade difference that we really liked, but having been told something before at different dealers on phone then upon arrival things changed. I went into look at vehicle thinking I was just going to look. I liked it and asked about if they still would give same deal and he already had the deal on paper that we agreed upon. I ended up buying it that morning. My husband and I both were very impressed with the honesty. Steve was very friendly and helpful also, making sure car was detailed and ready as soon as possible. Will definitly check with Vernon Auto any time I'm looking for a vehicle. More

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Went in to find a good used truck. Had already worked a deal on a truck when I was informed that a newer vehicle had just arrived. The salesmen were very helpful when offering me a choice on vehicles. Thi deal on a truck when I was informed that a newer vehicle had just arrived. The salesmen were very helpful when offering me a choice on vehicles. This was my 16th. Vehicle from this lot and I was treated with respect and completely informed on all details with the purchase process. We left with the vehicle we wanted and were very satisfied with the friendly service and attention to details of our buying experience. More

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I was looking for a new 2014 Chevy Silverado 4x4 online when I found one at the dealership they responded guickly and professionally. I got to the dealership the next day and Clifton greated me with friend when I found one at the dealership they responded guickly and professionally. I got to the dealership the next day and Clifton greated me with friendly and prompt service. Chris Dunson was a great help on working out a problem with the sticker price. I will recommend Vernon Auto Group. Thanks More

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I am giving this rating because I wood like the ppl of Vernon and the surrounding areas to come to Vernon auto group for the best deal and the excellent service my husband and I received its always nice t Vernon and the surrounding areas to come to Vernon auto group for the best deal and the excellent service my husband and I received its always nice to shop ur home town and have such wonderful help and service from Vernon auto group thank u to all of u for ur help I love my new ride oh yeah More

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I have bought eight to ten vehicle from Terry Rutherford and never had any problems that he could not solve in a very timely manner. and never had any problems that he could not solve in a very timely manner. More

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Thanks to all the Guys at the dealership for the amazing transaction. This is not your average car lot.. Everyone absolutely goes out of their way to ensure you get the best deal. Also the customer service transaction. This is not your average car lot.. Everyone absolutely goes out of their way to ensure you get the best deal. Also the customer service just begins with the sale. I have purchased several vehicles from them and they ALWAYS treat me like I'm the only person there.. They pay full attention to your needs and cone thru every time...Thanks Deiter, Chris, and Dan.. More

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The entire team was courteous, knowledgeable, efficient and went above and beyond to make me happy, GMC was not a option on brand selection. thanks and went above and beyond to make me happy, GMC was not a option on brand selection. thanks More

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I contacted Steve Ybarra concerning purchasing a 2011 Ford F-350, stock # F3442A listed for sale on E-Bay, on October 21, 2013. We reached an agreement to pay the listed prce of $42,000. On October 22, 2 Ford F-350, stock # F3442A listed for sale on E-Bay, on October 21, 2013. We reached an agreement to pay the listed prce of $42,000. On October 22, 2013 Steve contacted me an explained that in order to hold the vehicle until I could travel from Ohio to Texas and pick up the vehicle on November 8, 2013, I would need to pay a $500 deposit for 4 days. I would then need to pay another $500 to hold for an additional 6 days, then a third deposit of $500 until I could obtain the vehicle. I provided my credit card information and agreed that if I did not pick up the vehicle, I would lose one of the $500 deposits. Vernon Auto group sent a purchase agreement to my Credit Union in order to arrange financing. My Credit Union faxed the financing agreement to Vernon Auto Group, indicating that the financing was completed. I purchased airfare for myself and my wife to travel on Niovember 8, 2013 to pick up the vehicle. The total for the airfare was $623.80. My credit card was charged for the first two deposits totaling $1000. On November 2, 2013, I received a phone call from Steve Ybarro, informing me that a decision was made by the sales manager not honor my agreement and the vehicle was sold. I contacted Ralph Artega that same day about my concern of the sale of the vehicle and the airfare that was spent. Ralph indicated that the airfare would be refunded. To date I have not received the refund of my airfare. I have spoken numerous times with Ralph and Chris Dunson concerning the refund of the airfare, with no results. I have never received an explaination as to why the vehicle was sold, even after we had reached an agreement and the deposits to hold the vehicle had been made, until I could travel and pick up the vehicle. I have not received the refund of the airfare. I received a phone call from Chris Dunson on October 30, 2013, asking me if I had returned the paperwork sent to me. I explained that I did not receive any paperwork and that everything was in place to purchase the vehicle on November 8, 2013. I further explained to Chris airfare was purchased and I would arrive to complete the sale. I am extremely disappointed with the failure of Vernon Auto Group to honor the agreement that was in place and their decision to sell the vehicle. I am disapointed with the lack of responsiveness in the refund of my airfare. I purchased the airfare based on the agreement that was entered into and feel it should be refunded by Vernon Auto Group, since they decided to sell the vehicle prior to my arrival. I have received the refund of my $1000 deposit on my credit card. Based on the treatment and lack of honesty I have received from Vernon Auto Group, I would not recommend purchasing a vehicle from them. More

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Those guys worked hard and did everything possible to get me into my 2013 Chevy Sonic. I would recommend them to everyone. Chris mainly work really hard to get my payments where I can afford the car. Adrain me into my 2013 Chevy Sonic. I would recommend them to everyone. Chris mainly work really hard to get my payments where I can afford the car. Adrain worked really well with me in explaining the details of the rebates and credits that I would be receiving. Chris was very upfront and honest about my interest rate and was very helpful in letting me know what I can do to get my interest rate down in the next 6 months or so. I am a very happy customer and will keep them in mind later down the line when it comes time to get another car. More

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I purchased a 2014 Jeep Grand Cherokee. They had a large selection to choose from, and even offered to locate one for me. Deiter was very professional and fulfilled all my needs. Would recommend this deale selection to choose from, and even offered to locate one for me. Deiter was very professional and fulfilled all my needs. Would recommend this dealership to anyone! More

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