Chris Estrada | Page 21

Alex, Jose and Mohalie great customer service. I was taken care of from beginning to end. Service is great. I was taken care of from beginning to end. Service is great. More

by MRJERMOUSE0 Verified Customer Verified Customer

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It was quick and easy. Service was amazing. In and out in less than 90 minutes. Service was amazing. In and out in less than 90 minutes. More

by JG.GUERRERO.JOSE Verified Customer Verified Customer

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Good job, friendly people Jule was specially helpful as was Chris well done guys! Small issue with communication other than that all well was Chris well done guys! Small issue with communication other than that all well More

by MIKE@OCCOPIERS.COM Verified Customer Verified Customer

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I had a great experience. I wasn’t aware of the recall for the car and I was told they would need to fix something. Super helpful. I wasn’t aware of the recall for the car and I was told they would need to fix something. Super helpful. More

by STEJIMENEZ0414 Verified Customer Verified Customer

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I had a great experience and my car was ready in a short amount of time as well as great communication by my advisor amount of time as well as great communication by my advisor More

by SARAGUERRERO60 Verified Customer Verified Customer

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Exelente trato rápido té aprueban y sobre todo no te hacen perder tu tiempo seguros que te traes tu carro. hacen perder tu tiempo seguros que te traes tu carro. More

by ELIESERH77 Verified Customer Verified Customer

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For some reason, there was only one guy that could tell me what was going on with my car. I was told it would be ready around 12:30, but that he would call me. Also, I could only get a free Lyft one way. S me what was going on with my car. I was told it would be ready around 12:30, but that he would call me. Also, I could only get a free Lyft one way. So I took it to go home. And then waited and waited. Around 2:30, I called and they said my guy was out to lunch and he would be back at 3:20. I called back and he was with a customer (I'M a customer!), and that he would call me back in 3-5 minutes. I had plans that night and I needed my car so eventually I just got a Lyft back to the dealership - which cost $50 because it was Friday afternoon and surge pricing!! I waited and waited and finally someone else was able to get me my car back. He said he thought it had just been finished - but why was that the case when it was like 5 pm at this point and my paperwork said I'd have it back by 12:30 pm. Incredibly frustrating experience. More

by aprilabtbalance Verified Customer Verified Customer

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The service department corrected the 2 recalled issues within a couple of hours. My issues has more to do with the company as a whole. Due to their failure to accept the issue for many months, many fam within a couple of hours. My issues has more to do with the company as a whole. Due to their failure to accept the issue for many months, many families unfortunately had their vehicle stolen. I personally had my vehicle stolen twice in less than 1 year. This has cost me thousands of dollars along with the loss of invaluable items my children kept in the car as well as the stress and inconvenience of having to deal with your vehicle being stolen. To make this worst, when my car was at the dealer I asked if I could have my vehicle checked for an oil light that was turning on/off randomly. I was told they would have to charge me a diagnostic fee, which I understand the reasoning behind it, but you would expect a company who cares about its customers would be willing to do this as a complimentary service for the issues their vehicle has caused as well as the amount of time I have had to take out of my day and family to deal with the thefts and recalls. More

by r6rodriguez Verified Customer Verified Customer

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Super helpful guys. Kept me informed about what was happening, went above and beyond helping me. Kept me informed about what was happening, went above and beyond helping me. More

by robert.sloan85 Verified Customer Verified Customer

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I waited on hold for over 30 minutes when trying to get an update on my car. Nobody could get in touch with my Service Advisor. He was great when I dropped off the car and picked it up, but it was difficul an update on my car. Nobody could get in touch with my Service Advisor. He was great when I dropped off the car and picked it up, but it was difficult to get updates during the week+ they had the car. More

by freiretheresa Verified Customer Verified Customer

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