Chris Estrada | Page 21

For some reason, there was only one guy that could tell me what was going on with my car. I was told it would be ready around 12:30, but that he would call me. Also, I could only get a free Lyft one way. S me what was going on with my car. I was told it would be ready around 12:30, but that he would call me. Also, I could only get a free Lyft one way. So I took it to go home. And then waited and waited. Around 2:30, I called and they said my guy was out to lunch and he would be back at 3:20. I called back and he was with a customer (I'M a customer!), and that he would call me back in 3-5 minutes. I had plans that night and I needed my car so eventually I just got a Lyft back to the dealership - which cost $50 because it was Friday afternoon and surge pricing!! I waited and waited and finally someone else was able to get me my car back. He said he thought it had just been finished - but why was that the case when it was like 5 pm at this point and my paperwork said I'd have it back by 12:30 pm. Incredibly frustrating experience. More

by aprilabtbalance Verified Customer Verified Customer

Report | Print

The service department corrected the 2 recalled issues within a couple of hours. My issues has more to do with the company as a whole. Due to their failure to accept the issue for many months, many fam within a couple of hours. My issues has more to do with the company as a whole. Due to their failure to accept the issue for many months, many families unfortunately had their vehicle stolen. I personally had my vehicle stolen twice in less than 1 year. This has cost me thousands of dollars along with the loss of invaluable items my children kept in the car as well as the stress and inconvenience of having to deal with your vehicle being stolen. To make this worst, when my car was at the dealer I asked if I could have my vehicle checked for an oil light that was turning on/off randomly. I was told they would have to charge me a diagnostic fee, which I understand the reasoning behind it, but you would expect a company who cares about its customers would be willing to do this as a complimentary service for the issues their vehicle has caused as well as the amount of time I have had to take out of my day and family to deal with the thefts and recalls. More

by r6rodriguez Verified Customer Verified Customer

Report | Print

Super helpful guys. Kept me informed about what was happening, went above and beyond helping me. Kept me informed about what was happening, went above and beyond helping me. More

by robert.sloan85 Verified Customer Verified Customer

Report | Print

I waited on hold for over 30 minutes when trying to get an update on my car. Nobody could get in touch with my Service Advisor. He was great when I dropped off the car and picked it up, but it was difficul an update on my car. Nobody could get in touch with my Service Advisor. He was great when I dropped off the car and picked it up, but it was difficult to get updates during the week+ they had the car. More

by freiretheresa Verified Customer Verified Customer

Report | Print

Great in and out service. Was able to drop off and pick up the car with ease and they gave me an Uber to work too! Was able to drop off and pick up the car with ease and they gave me an Uber to work too! More

by bobby.dame Verified Customer Verified Customer

Report | Print

They are amazing recommend them if you are looking to purchase a vehicle go with Kim purchase a vehicle go with Kim More

by KIMBERLYROMERO94 Verified Customer Verified Customer

Report | Print

A professional team and outstanding customer service. clean nice waiting room, and , my car was washed after service was performed. clean nice waiting room, and , my car was washed after service was performed. More

by 4TAYO Verified Customer Verified Customer

Report | Print

Good customer service . Wait time was quick. Will definitely be back for my next car service. Wait time was quick. Will definitely be back for my next car service. More

by luisnuno391 Verified Customer Verified Customer

Report | Print

The service was easy and a good experience. They even washed my car for me They even washed my car for me More

by lydiajuarez2000 Verified Customer Verified Customer

Report | Print

Downey Hyundai is great ! !! Been a customer for 8 years and staff has always been very polite and understanding. Thanks to Anthony for helping me decide on my perfect car !!! !! Been a customer for 8 years and staff has always been very polite and understanding. Thanks to Anthony for helping me decide on my perfect car !!! And thanks to Moe for explaining all finance stuff in a way I can understand. Despite some car malfunctions, staff is always there to help. Thanks hyundai your awesome !!! More

by ISABELBRENDA310 Verified Customer Verified Customer

Report | Print