Chris Fitch

Worst service experience ever on my Tundra. Changing fluids took 8 hours. Took my car in at 10:15 a.m. and got it back at 6:30 p.m. I did agree to end of day return, but 6:30 is way past Changing fluids took 8 hours. Took my car in at 10:15 a.m. and got it back at 6:30 p.m. I did agree to end of day return, but 6:30 is way past end of day. I was also advised possible brake replacements at 6:15 p.m. Poor to no communication on progress. When I raised issue to Service Director, he left me a vmail but has not returned 4 subsequent calls. I had purchased the 3 oil change service, cancelled it after this fiasco as I will find other more reputable repair businesses. 3 additional services were recommended for my vehicle, why add them if your staff is already too busy? More

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Stephen was able to help me find the right vehicle for me in a timely manner and I couldn’t be happier with my vehicle or the entire experience! in a timely manner and I couldn’t be happier with my vehicle or the entire experience! More

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The interaction with Chris Fitch was pleasant & positive. However, I rate the overall experience as 2-stars for the same reason I rate all dealers at that level. Specifically, I was given a "free" assessment However, I rate the overall experience as 2-stars for the same reason I rate all dealers at that level. Specifically, I was given a "free" assessment of items that needed to be done at a cost of over $1600 to include some highlighted in red. I know for a fact that none of those items were needed, or even listed in the owner's maintenance manual, because they had already been done or not required by the manufacturer. I closely follow all my vehicles' maintenance requirements, some of which I do myself. The only time I will use a dealership is when a recall is issued, the reason I has to set up this appointment. More

by STRATICUS Verified Customer Verified Customer

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Great service and help…. it’s not a four because it took a little longer…. but my consultant was very helpful it’s not a four because it took a little longer…. but my consultant was very helpful More

by tatayq Verified Customer Verified Customer

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Excellent customer service. Kept me informed all throughout the appointment with extra tasks needed to keep my truck running smooth! Kept me informed all throughout the appointment with extra tasks needed to keep my truck running smooth! More

by DEVIN Verified Customer Verified Customer

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You have two service managers named Chris. Both are outstanding, and a credit to your company. Both are outstanding, and a credit to your company. More

by FOURELKRANCH Verified Customer Verified Customer

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Chris did an excellent job for me! Fulfilled my needs, kept me informed, and got the job done faster than I expected. Fulfilled my needs, kept me informed, and got the job done faster than I expected. More

by BBJ115 Verified Customer Verified Customer

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Chris Fitch was easy to work with, very quick, communicative, and got me back on the road fast. communicative, and got me back on the road fast. More

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I had a great experience with Chris F on Monday. He was very thorough and accomplished what I needed. He was very thorough and accomplished what I needed. More

by SPROD Verified Customer Verified Customer

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I brought my Sienna van in for oil change and tire rotation. The got everything finished in about an hour and a half. Great time rotation. The got everything finished in about an hour and a half. Great time More

by BLKFRSTDSN2 Verified Customer Verified Customer

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