Chris Foy

I'm writing to express my disappointment and frustration with the service I received at the Longwood dealership. I made an appointment for Monday morning last week and was told my car would be l frustration with the service I received at the Longwood dealership. I made an appointment for Monday morning last week and was told my car would be looked at promptly. However, despite being the first appointment, my car wasn't examined until 4 pm. The delay was compounded by the news that a part would be needed, which wouldn't arrive for a week. This left me without a car and insufficient time to arrange alternative transportation for work. I was also not offered a rental car. Making an appointment seems pointless if it's not being respected. Throughout the week, I tried to get updates on my car's issues with oil and coolant loss, but was only told that a fuel pump had been ordered. I repeatedly asked to speak to a manager, but my requests were denied. When I picked up my car, I was charged for an unauthorized oil change. To add insult to injury, the car was returned in a filthy condition, with black stains on the seats and exterior, despite my request for it to be cleaned. I hope you'll look into this and take steps to improve the service at the Longwood dealership. More

by 😐😐😐😐 Verified Customer Verified Customer

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