Nick Koch

Unorganized and non communicative. When changes occur during servicing it is not relayed to the car owner. Parts not available or status in which the car would be finished. If a call i When changes occur during servicing it is not relayed to the car owner. Parts not available or status in which the car would be finished. If a call is made, it isn’t within a timeframe which the vehicle can be retrieved by the owner. An example would be calling the owner when it’s ready but the department will close before they can arrive and have to wait until the next day to pick up More

by ROBERTCRAVATTA Verified Customer Verified Customer

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I was taken care off and communicated properly, and the dealership followed on everything that was promised dealership followed on everything that was promised More

by jaden83108 Verified Customer Verified Customer

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Always have a pleasant experience here when I bring my car for service. Bought the car here and it they have never been less than awesome! car for service. Bought the car here and it they have never been less than awesome! More

by merrill1 Verified Customer Verified Customer

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Great reception greeting and treatment by all. Small tables to hold drinks or books etc by the chairs would be nice Small tables to hold drinks or books etc by the chairs would be nice More

by balengsmco Verified Customer Verified Customer

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Under construction next door makes it difficult to access the service area but everyone is prompt, attentive, professional, and friendly. the service area but everyone is prompt, attentive, professional, and friendly. More

by Sabrina Verified Customer Verified Customer

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Service was fast,employee's are friendly, car was clean,was a free service so all the better! clean,was a free service so all the better! More

by swaynos5 Verified Customer Verified Customer

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It was an honor to work with Mike, this is my 4th brand new car bought from this dealership and hands down Mike was the best salesman I have had the pleasure of working with, 100% recommend if you are shop new car bought from this dealership and hands down Mike was the best salesman I have had the pleasure of working with, 100% recommend if you are shopping for a new car go see MIKE!!! Super informative, keeps you in the loop every step of the way, gives you time to think, all around the best experience I have ever had when buying a car!! More

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.y car has 33k miles on it my ac stopped working. This location took me the soonest which was nice but the rep I got Nick was horrible. He never returned my calls I had to make a follow up appointment bec location took me the soonest which was nice but the rep I got Nick was horrible. He never returned my calls I had to make a follow up appointment because my compressor was replaced but my ac was still not blowing cold and I smelt the freon leaking. He then called me instead of the manager I asked for he made an appointment a week from that date because he said he would have a loner car for me. The appointment was not made the k fully I called to confirm before I left because I had no faith in him and I didn't get a confirmation text. Glad I did because there was no appointment made he apologized and forgot who I even was made the appointment for the next day promised me a loaner. Again he didn't make the appointment like he said I waited 4 hours to get the confirmation and did t so I called service and made the appointment myself. When I went in the next day he had me wait instead of giving me the loaner, for that I wouldn't have waited a week with no cold ac. After waiting an hour he said the technicians checked it all and said it was blowing good. I just left I didn't want to deal with him anymore I live in Deltona and the trip was far for me. I'm going to deal with DeLand hopefully they can fix the problem because it still not blowing cold air More

by D Sandell Verified Customer Verified Customer

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Great customer service by Luis Rolon who greeted me and explained everything he was going to do for my car. He kept me informed of how the service area was doing and also gave me information on what would explained everything he was going to do for my car. He kept me informed of how the service area was doing and also gave me information on what would be next for my car and when I should expect to do the work as far as a timeline. He was kind and very respectable to me. More

by smontgomery6 Verified Customer Verified Customer

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Jennifer was excellent she kept informed throughout the day on the status of my Kia. day on the status of my Kia. More

by lisabowen72 Verified Customer Verified Customer

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