Chris Freibauer | Page 27

Experiences selling a 2016 Leaf and trying to buy 2017 Bolt This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking This complaint concerns Ray Chevrolet in Fox Lake, Illinois. On Friday, November 10, 2017, I went to Ray Chevrolet under the impression (from talking to Francisco on the phone) that the $15,407.00 Kelly Blue Book value would be honored for the sale of my 2016 Nissan Leaf SL model with about 3,000 miles on it. Francisco assured me on the phone that this would be the case, subject to final appraisal at the dealership. I actually expected that the paperwork would be prepared before I got there. I expected to get a quote for selling my Leaf, and another quote for a trade in for a 2017 Chevrolet Bolt. But it was a terrible experience. Managers who were supposed to manage did no management,. Chris, who was supposed to appraise my car was distracted by a couple of women, sluffing me off to Hector, who knew nothing about the Kelly Blue Book appraisal or the spare tire and jack in the trunk. Hector who was supposed to be working on the paperwork disappeared for ten and fifteen minutes at a time. No explanation as to where he went. No explanation as to when he would be back. After waiting for an hour, two "appraisers" sat down with me and screwed me out of a thousand dollars in value for the car. One said $14,500. The other one said $15,000.00. So this is the brilliant customer service at Ray Chevrolet? At a time of decreasing population in northeastern Illinois, and declining new car sales, one would think Ray Chevrolet would strive to gain new customers, who would come back year after year to buy cars at Ray Chevrolet. However, it was clear to me that Ray Chevrolet had no interest in selling me new or used cars in the future. All they cared about was the profit they could make today. Hector, Chris, Francisco, and whoever the "manager" was showed no interest in obtaining my long term business at Ray Chevrolet, so they will get their wish. Add to this the blatant sexism shown by Chris and one can quickly see the employees at Ray Chevrolet need a serious course in customer courtesy and satisfaction. Something only the owner of the dealership, Ray Scarpelli needs to address if he expects to gain new customers in the future. One more note. I did get a call from a Customer Service manager from Ray Chevrolet about this issue. However, instead of serving the customer, he proceeded to defend management’s decisions. This is not the way customer service is supposed to work. I was pleasantly surprised with the capabilities of my 2017 Chevrolet Bolt, and I use it as much as I can. Too bad Ray Chevrolet missed a real chance here to sell me a Bolt and get a repeat customer in the future. Mark Henschel More

Report | Print

Great Service Every time I go to Ray Chevrolet Chris in service always makes sure my car gets the services I requested done in a timely manner. He also goes over an Every time I go to Ray Chevrolet Chris in service always makes sure my car gets the services I requested done in a timely manner. He also goes over any questions and takes the time to explain all of the services performed on my car. More

Report | Print

Great service Every time I bring my Chevy Malibu in for service Chris and Luis make sure my car is fixed right and in a timely manner. Every time I bring my Chevy Malibu in for service Chris and Luis make sure my car is fixed right and in a timely manner. More

Report | Print

Chris is the best! I had my Camaro in for service the other day, and I have to say Chris was an amazing service advisor. He kept me posted throughout my repair and did a I had my Camaro in for service the other day, and I have to say Chris was an amazing service advisor. He kept me posted throughout my repair and did all he could to ensure I was taken care of. If anyone needs service done, go and see Chris at Ray Chevrolet! He will take care of you like no other! More

Report | Print

CHRIS IN SERVICE IS THE BEST THIS WAS THE BEST SERVICE EXPERIENCE I EVER HAD AT A DEALERSHIP. CHRIS IS VERY KNOWLEDGEABLE AND RECOMMENDED ALL THE PROPER SERVICES AT A GREAT PRICE THIS WAS THE BEST SERVICE EXPERIENCE I EVER HAD AT A DEALERSHIP. CHRIS IS VERY KNOWLEDGEABLE AND RECOMMENDED ALL THE PROPER SERVICES AT A GREAT PRICE. ALSO THE PARTS DEPARTMENT IS WELL STOCKED AND COURTEOUS. BEST I EVER SEEN- SECOND TO NONE More

Report | Print

Best dealership I have ever brought my car to I have brought my Chevy to another dealership and it was a terrible experience. Ray Chevrolet is amazing! The service department there is great and ev I have brought my Chevy to another dealership and it was a terrible experience. Ray Chevrolet is amazing! The service department there is great and everyone was so helpful and friendly. More

Report | Print

Top notch service Every time I go to Ray for service their service department is great. I would never take my car anywhere else to be serviced. I would recommend them t Every time I go to Ray for service their service department is great. I would never take my car anywhere else to be serviced. I would recommend them to anyone who owns a Chevy. More

Report | Print

New car Edwin was very patient. He worked to stay in my budget. I wish my car had cruise control. I was not aware until 2 days later when I went use that the Edwin was very patient. He worked to stay in my budget. I wish my car had cruise control. I was not aware until 2 days later when I went use that the car did not have it. Very disappointed since I drive the interstate daily. More

Report | Print

Excellent service My check engine light came on in my 2017 Cruze late week. I scheduled a service appointment with ease and Chris Freibauer got my car taken care of qui My check engine light came on in my 2017 Cruze late week. I scheduled a service appointment with ease and Chris Freibauer got my car taken care of quickly. Vehicle needed a part replaced which was explained to me well and tires got air and car was washed! I love Ray Chevrolet this is my 2nd purchase from them. Chris took care of everything and had me on my way in no time. More

Report | Print

Ray chevrolet is awesome Everyone at ray chevrolet is the best. They are all so friendly and helpful. I would recommend the service eepartment to everyone. They go above and b Everyone at ray chevrolet is the best. They are all so friendly and helpful. I would recommend the service eepartment to everyone. They go above and beyond to make sure it is a great experince. More

Report | Print