Chris Johnston

Volkswagen of Duluth responded

Thank you for the fantastic review! It means a lot coming from someone with years of experience in the automotive industry. We're thrilled to hear that our team provided the straightforward, professional experience you were looking for without the typical "dog and pony show." Treating our customers with honesty, respect, and transparency is always our goal. Thank you for choosing Volkswagen of Duluth and for recognizing the efforts of our team. We truly appreciate your kind words and your confidence in us. Enjoy your new vehicle, and we look forward to helping you again in the future! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're thrilled to hear that Malcolm made your vehicle-buying experience such a positive one. Taking the time to answer questions thoroughly, being patient throughout the process, and staying in touch after the sale are all things that help build lasting relationships with our customers. We'll be sure to share your kind words with Malcolm. Thank you for choosing Volkswagen of Duluth and for trusting our team with your purchase. We truly appreciate your business and hope you're enjoying your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your feedback. We're glad to hear you found our dealership clean and organized, but we're sorry to learn that your experience did not meet your expectations, especially as a first-time car buyer. Purchasing a vehicle should be an exciting and comfortable experience, and we regret that we fell short of providing that for you. We appreciate your honest comments, as they help us identify areas where we can improve and better serve our customers. We would like to learn more about where we fell short, Dylan our Business Development Manager can be reach directly at 218-623-6970 if you would like to share with us where we can improve. Thank you for giving Volkswagen of Duluth the opportunity to earn your business. We wish you all the best with your vehicle and appreciate your feedback. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're sorry to hear about the circumstances that brought you in, but we're so glad our team could help make the process a little easier after your accident. Providing a friendly, supportive, and stress-free experience is what we strive for, and we're thrilled to hear that our team was able to help you get back on the road. Thank you for choosing Volkswagen of Duluth and for taking the time to share your experience. We truly appreciate your trust and look forward to being here whenever you need us. Enjoy your new vehicle! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that our Sales team provided such a positive experience. Making sure our customers feel informed and confident throughout the process is incredibly important to us, so we're glad everything was explained clearly and that we were able to help find a financial plan that fit your needs. We truly appreciate your trust in Volkswagen of Duluth and your kind words about our team. Congratulations on your new vehicle, and we look forward to serving you again in the future! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the wonderful review! We're honored that you chose Volkswagen of Duluth for your vehicle purchase all the way from Raleigh, NC. Buying a vehicle remotely requires trust, and we're thrilled to hear that Malcolm and Dylan made the process easy with responsive communication and great service every step of the way. Our goal is to make the car-buying experience smooth and stress-free, whether you're visiting us in person or shopping from across the country. Thank you for putting your confidence in our team and for taking the time to share your experience. Enjoy your new vehicle, and thank you for being part of the Volkswagen of Duluth family! — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for taking the time to share your experience! We're thrilled to hear that Dan and the rest of our Service team have consistently made you feel like a valued customer. Providing friendly, dependable service is what we're all about, and your kind words mean a lot to us. We appreciate your trust in Volkswagen of Duluth and look forward to seeing you again for your next visit! — The Volkswagen of Duluth Service Team

Volkswagen of Duluth responded

Thank you for the fantastic review! We're so glad to hear that our team made your experience smooth, friendly, and enjoyable from start to finish. Taking the time to explain the vehicle and pricing clearly is important to us, and we're thrilled you felt comfortable and informed throughout the process. Congratulations on your new-to-you vehicle! We truly appreciate your trust in Volkswagen of Duluth and look forward to being here for you for many miles to come. — The Volkswagen of Duluth Sales Team

Volkswagen of Duluth responded

Thank you for the 5-star review! We’re so glad to hear our team was easy to work with, kind, and focused on your goals. That’s exactly the experience we aim to deliver every time. We truly appreciate you choosing Volkswagen of Duluth and hope you’re loving your new vehicle!