Chris Kronzer | Page 2

Was a smooth and easy purchase This was my first car that I bought so I never had any experience with dealers or purchasing a car. I visited other Toyota dealership but I did not This was my first car that I bought so I never had any experience with dealers or purchasing a car. I visited other Toyota dealership but I did not get a good feeling about the the dealers I talked to. I just got a price for a Rav4 LE AWD and left without buying anything after a long time talk. I then called Koons Toyota Arlington to see if they can beat the price I had from another Toyota dealer. Maria was very friendly and assured me that they will have a better price for me. After visiting the dealership I was welcomed with a very friendly and professional environment. I worked with Maria Chris and Chatan and they were great during the selling process. I didnt feel that they are pushy at all and they patiently answered all my questions. very good experience at the first time buyer. More

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BEST PRICES....YET EXCELLENT SERVICE HERE I WAS SHOPPING AROUND WITH DIFFERENT BRANDS INCLUDING MAZDA, NISSAN, HONDA, EVEN MERCEDES AND BMW. I HEARD A LOT OF STORIES THAT NEW CAR SHOPPING EXPE I WAS SHOPPING AROUND WITH DIFFERENT BRANDS INCLUDING MAZDA, NISSAN, HONDA, EVEN MERCEDES AND BMW. I HEARD A LOT OF STORIES THAT NEW CAR SHOPPING EXPERIENCE CAN BE HARD. I STARTED WITH HERITAGE MAZDA, HAD TO DRIVE 50 MILES TO GET THERE AND GUESS WHAT - THEY COULD NOT MATCH THE PRICE THAT THEY ARE OFFERING ON THE WEB SITE. MY NEXT STOP AT MERCEDES WHO DID NOT EVEN OFFER ME A TEST DRIVE...VERY FRUSTRATING...ONE AFTER OTHER DEALERS..I HAD A FEELING THAT THEY ARE TRYING TO GET EVERY PENNY OUT OF MY POCKET LYING IN TO MY FACE..AFTER A MONTH OF SEARCHING FOR A RIGHT PLACE AND A CAR I DECIDED TO STOP BY AT KOONS ARLINGTON TOYOTA AND WAS READY TO BE TREATED LIKE EVERYWHERE ELSE..BUT OLEG AND NURJAN WELCOMED ME WITH SMILES, OFFERED A TEST DRIVE. GUIDE ME THROUGH ALL PROCESS EXPLAINING OPTIONS, SHOWING COLORS...THEY BOTH WORKED ON MY TRADE IN TRYING TO GIVE ME A REALLY GOOD DEAL AND THEY DID. I WAS EXTREMELY SATISFIED WITH SERVICE AND KNOWLEDGE OF THIS GUYS!!! THEN I WENT TO FINANCE OFFICE AND MET ERMEK (FINANCE MANAGER). ANOTHER GREAT EXPERIENCE HERE! HE SHOWED ME WHAT MY WARRANTY WOULD COVER IN WHAT SITUATION, EXPLAINED HOW MAINTENANCE PLAN WORKS, HOW TO SET UP ONLINE ACCOUNT AND DO ONLINE PAYMENTS SO I DO NOT GET LATE WITH MY PAYMENTS. HE COVERED EVERYTHING, I HAD NO QUESTIONS TO ASK EVEN IF I WANTED TO DO SO...VERY PLEASED WITH MY SHOPPING EXPERIENCE WHERE WOW PRICE FROM WEB SITE IS THE ACTUAL PRICE AND THERE IS NO HIDDEN FEES PLUS IT IS THE BEST PRICE IN DC AREA. BUT WHAT I LIKE THE MOST OF IT IS PROFESSIONALISM, KNOWLEDGE, EASY GOING PROCESS THAT NURJAN, OLEG AND ERMEK PROVIDED THAT DAY! THANK YOU VERY MUCH AND I WOULD SUGGEST TO SEE THIS GUYS IF YOU ARE IN THE MIDDLE OF SHOPPING OR TIRED OF OLD 'LYING TO YOUR FACE DEALERS' TO GET THIS NEW CONCEPT OF BUYING HAPPY EXPERIENCE! More

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I was very fortunate in getting excellent service when buying my new RAV4. Oscar, Chris. and Chetan were extremely busy when I arrived but made time to give me the information I needed before making the d buying my new RAV4. Oscar, Chris. and Chetan were extremely busy when I arrived but made time to give me the information I needed before making the decision of purchasing my new RAV4. Mine was a stress free experience and I would recommend this dealer to anyone who is looking to buy a Toyota. More

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I was in the market for a new hybrid vehicle. I had my mind set on test driving (and hopefully buying) a Prius C. Upon arriving at Koons Toyota, I immediately met sales consultant Alan Soon, who told me t mind set on test driving (and hopefully buying) a Prius C. Upon arriving at Koons Toyota, I immediately met sales consultant Alan Soon, who told me to think twice about this decision, as in his experience and in his own personal opinion, I would probably be much happier with a regular Prius vice the Prius C. I test drove the C, and sure enough, I was not very impressed with this vehicle, Alan was right. I then test drove a 2012 Prius Two and fell instantly in love with the car. I wanted to upgrade to the Prius Three (for the Entune Apps and reverse camera), which Alan assured me the dealership had (in the color I wanted), so I was able to get the car THAT DAY if I wanted to. What was most important was that Alan never pressured me into anything. This was the first dealership I went to, and Alan offered me a great "end of month" deal on the Prius 3 that was too good to pass up. I left to go home and think about the deal, but came back THE SAME NIGHT to sign the paperwork and get the car! Alan hung around to oversee the paperwork process with me, and after finishing with the business manager (Michael Fink, which was after 10 pm), Alan was still there to make sure I was satisfied with my purchase (he was the last salesman/person at the dealership, besides the business manager who I just finished speaking to, talk about commitment to your customers). He had extensive knowledge about the vehicle (synthetic oil changes every 10K miles!) that made the experience that much easier and informative. He was easy to talk and ask questions of, he was professional, funny, personable, and relatable. We liked him so much that after leaving Koons to think about the deal (I had not bought the car yet) we went to another Toyota dealership in the area just to see what they could offer price-wise, but the salesman we met was cocky, arrogant, and rude (and couldn't match Alan's price for the Prius 3), so we simply walked out and returned that night to buy the car from Koons Toyota. We also wanted to see the commission go to someone who spent the time and effort with me as I made one of the biggest financial decisions in my life, and Alan was more than deserving of this. I highly recommend him to anybody looking for a no pressure car buying experience. Head to Koons Toyota in Arlington, and ask for Alan, you can't go wrong. More

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If you want to buy a Toyota with minimal hassle and for a great price then I strongly recommend this dealership. Oscar is a man of his word and Chris will do what he can to work with you to make sure you are great price then I strongly recommend this dealership. Oscar is a man of his word and Chris will do what he can to work with you to make sure you are in the car you want! Great customer service and they will follow up with and not just drop you like a bad habit once they've made their sale. More

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I was buying a new car for my son as a graduation present. They could not have been more helpful. Plus, they were willing to negotiate and gave us the best price of every Toyota dealer in the area. present. They could not have been more helpful. Plus, they were willing to negotiate and gave us the best price of every Toyota dealer in the area. More

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Everyone we dealt with at Koons, but especially Oscar Canales, was exceptionally helpful and couteeous. Oscar went to exceptional lengths to insure that all our questions were answered and made certain t Canales, was exceptionally helpful and couteeous. Oscar went to exceptional lengths to insure that all our questions were answered and made certain that we were most comforrtable with every aspect of our new car. I would recommend this dealership and Oscar to anyone interested in a new Toyota. More

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I have leased many vehicles in my life and this was "by far" the very best experience I have had. From the initial contact, to the visit to the dealership and the leasing of the Rav4, through the ret "by far" the very best experience I have had. From the initial contact, to the visit to the dealership and the leasing of the Rav4, through the return to the dealership to pick up my new car, I was treated with such great respect and courtesy. Chris and Tache were amazing at the negotiating table. Ali was wonderful, succinct, and professional (while still being very personable) at the finance table. I am a tough cookie when it comes to the leasing of a car. I was amazed at the customer service and have already begun telling my friends and associates about the dealership. Thank you so much and it was such a pleasure working with all of you. More

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I am not kind of person who usually writes online reviews. However, I feel obligated since I have received great service from Koons Arlington Toyota. I compared the prices with all dealers around th reviews. However, I feel obligated since I have received great service from Koons Arlington Toyota. I compared the prices with all dealers around the area and Koons Arlington had the best deal (online & in-person). The total amount difference was not much; however the respect, straight forward answers, and welcoming attitude I got at this dealership was not comparable to other dealers I have dealt with. I changed my mind few times on the model of the Sienna I wanted to buy but the sales Manager Chris Kronz was very patience with me. He was very professional and treated me with respect. Chris compared few options on different models of Sienna which made my decision easier. The car I picked wasn’t in their lot; however, Chris told me that he will get it for me. I did lots of research online before I bought and based on my research Koons Arlington Toyota Pleased/WOWED me (I never thought I would used that term :-)). I also dealt with Henry Garcia, who was also very helpful and nice. During my paper work Bruno Garcia and Mike helped me a lot. Also subsequent to my purchase, Steve and Bruno walked me through the car and made sure I was okay with everything. There was a small issue I pointed out to Bruno who got it fixed in very short period of time. I negotiated with Chris to put in a crossbar in my Sienna; since they didn’t have it in the inventory they couldn’t install it the day I purchased the car. I got calls from Bruno and Deigo couple of days after my purchase to take my car in for installation. I will do that this weekend. I understand the dealership is in business to make money and it’s very hard to make money and at the same time make customer happy. But I think customer wants dealers to be honest and straight forward. I think Koons Arlington came closer than anyone else in the area. I would definitely buy again from them if they maintain the current attitude and quality of service. Also I see lots of bad reviews on the service side, so I promise I will do another update once I start taking my car for services. More

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Chetan and Chris were extremely knowledgeable about the Toyota products. They negotiated and good faith and made sure I was happy with the final outcome. I truly appreciated their honesty and enthusiasm in Toyota products. They negotiated and good faith and made sure I was happy with the final outcome. I truly appreciated their honesty and enthusiasm in working with me. I will recommend them to my family and friends. Sincerely, Norman A. Mowad More

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