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Chris Kusterer

Overview Reviews (26) Inventory (217)

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Chris Kusterer

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Chris Kusterer | Page 3

Service Advisor

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.8

26 Reviews

Overview Reviews (26) Inventory (217)

Dealership Experience

1 yr, 8 mos

4.8

26 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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26 Reviews of Chris Kusterer

September 22, 2023

Dealership Rating

Employee Rating

Chris was my service advisor he’s the man and got my Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance More

by josh.stifler2

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Grant Monks , Kurtis ramperstead

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Sep 22, 2023 -

Ourisman Toyota 40 responded

Josh, Thank you for taking the time to review the Ourisman Toyota 40 team! We appreciate your business and your 5 star review. We look forward to seeing you next time!

September 07, 2023

Dealership Rating

Employee Rating

The service and sales team are very knowledgeable and courteous. Would recommend this dealership to anyone looking for a new or used car! courteous. Would recommend this dealership to anyone looking for a new or used car! More

by Cwipert

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Miles Smith, Kevin Walker, Frank Wilson, Grant Monks

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Sep 07, 2023 -

Ourisman Toyota 40 responded

Cwipert, we appreciate your support of Ourisman Toyota 40! We are very happy to know that our Sales and Service department has been able to take great care of you and meet or exceed you expectations.

August 12, 2023

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Employee Rating

The service associate ( Chris) was a really nice guy . He fully understood my needs & his service was more than my expectations He fully understood my needs & his service was more than my expectations More

by asch1064

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Aug 16, 2023 -

Ourisman Toyota 40 responded

Ash, thank you very much for taking the time to review us. The team at Ourisman Toyota 40 really appreciates your business along with your 5 star review! We are so happy that you appreciated the experience and care you received here. We will be sure to pass along your comments to Chris and we look forward to seeing you next time.

July 31, 2023

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Employee Rating

Went for oil change and service writer found a coupon for oil change and tire change for around 50 bucks. oil change and tire change for around 50 bucks. More

by Hatman15

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jul 31, 2023 -

Ourisman Toyota 40 responded

Hatman15, thank you for taking the time to review us and for the 5 stars! We appreciate you choosing Ourisman Toyota 40 as your Service Center. We are very happy to hear you had such a great experience and we look forward to taking care of your car in the near future.

July 13, 2023

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Employee Rating

Efficient, professional, timely, courteous, responsive. Good customer service, easy to schedule appointment, God estimated wait time. Good customer service, easy to schedule appointment, God estimated wait time. More

by mary.starks

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Billing professional

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Jul 14, 2023 -

Ourisman Toyota 40 responded

Thank you Mary for choosing Ourisman Toyota 40 and for your review! We appreciate your business and your kind words. It is great to know Chris took great care of you and that we will see you next time.

July 07, 2023

Dealership Rating

Employee Rating

very prompt and courteous service. nice to get a free was and vacuum. but that’s what you expect when you deal with the best. nice to get a free was and vacuum. but that’s what you expect when you deal with the best. More

by jjgoetz2002 happy

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jul 07, 2023 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to leave your review! We take genuine pride in the excellent customer service we provide at Ourisman Toyota 40, and we're grateful you experienced that with our courteous team members and efficient service. Glad you appreciated the free car wash and vacuum, too! We'll be sure to keep up the fantastic work moving forward. If you or your Toyota needs anything, you know where to find us! Have a wonderful day, and take care. :)

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