Chris Lardieri | Page 19

Dropped off our Jeep Commander for front brakes - they took us right away AND ran through the entire vehicle and found two recalls and corrected them as well. Not only was the price amazing - but the cus took us right away AND ran through the entire vehicle and found two recalls and corrected them as well. Not only was the price amazing - but the customer service AND service was amazing!! Keep rises like new! Thank you!!! More

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GREAT SERVICE DEPARTMENT!!!! The service manager, Chris Lardieri is the best! The work was done as promised. My car was ready when promised. And I was kept in the loop of ever The service manager, Chris Lardieri is the best! The work was done as promised. My car was ready when promised. And I was kept in the loop of everything that was going on. I highly recommend this Service department! Thank you, M Paster More

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Excellent . Best dealership by far. Wouldn’t use any other dealership for my commercial vehicle needs. I highly recommend dcj for any and all of your new vehicl . Best dealership by far. Wouldn’t use any other dealership for my commercial vehicle needs. I highly recommend dcj for any and all of your new vehicle needs More

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Extremely unhappy On April 18, 2019 I brought my car in because my oil plug/pan was stripped from the previous oil change service performed here. I am extremely disappo On April 18, 2019 I brought my car in because my oil plug/pan was stripped from the previous oil change service performed here. I am extremely disappointed that as a loyal customer, an oil change resulted in a $700 repair bill. The service manager confirmed my records, and as the original repair bill was $1026, and it was reduced to $700. I am exceptionally dissatisfied that I had to pay for such a costly repair due to prior dealer workmanship and the lack of accountably from your service manager. This costly bill and denial of your mistake has lost my trust in your dealership. A few days later, received a text saying I would receive an e-mail survey from "Jeep Research" -- never received that. It seems it is more important to make an income target than to keep long-term loyal customers. More

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I purchased 2 cars in 2 weeks I have been using route 18 Jeep for a couple of years now I have always been treated well but this last experience was exceptional. I purchased a char I have been using route 18 Jeep for a couple of years now I have always been treated well but this last experience was exceptional. I purchased a charger for my son from Ryan he was so helpful and a pleasure to deal with while I was there I saw a ram that I liked . I called Ryan and between him and the general manager Javier they were a pleasure. I also cannot forget Sophia in finance a true professional and a pleasure to deal with . I highly recommend route 18 ask for anyone I mentioned. You won’t be disappointed More

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Great RESPONSE & SERVICE!!! Thanks to the great team there @Route 18 and their quick response, I am back on the road in less than one day. Ann was right on top of everything fro Thanks to the great team there @Route 18 and their quick response, I am back on the road in less than one day. Ann was right on top of everything from the time I called in, throughout the diagnosis of the problem and timely communications throughout the quick service provided. Technicians were spot on with the suspected cause of the problem and provided a quick turnaround as planned. Based on my experience, I couldn’t be happier with my Jeep and knowing that there are great service centers out there if you need service when you’re far from home... Dale Thompson More

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Warranty work My Dakota was just given a new trans. and many other parts. Which took two weeks to do. All covered by warranty they did a great job and they didn My Dakota was just given a new trans. and many other parts. Which took two weeks to do. All covered by warranty they did a great job and they didn't sell me the vehicle. They offered a loaner car which I didn't need. they kept me advised of the work as it went along Dante De Matteo More

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Great service Every time I go there Ann greets me with a smile . She is a pleasure to deal with . I came in today with a battery problem and no appointment and she Every time I go there Ann greets me with a smile . She is a pleasure to deal with . I came in today with a battery problem and no appointment and she took care of me .Chris the service manager goes above and beyond. More

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Outstanding Customer Service The service team here went above and beyond to take care of my Jeep. Not only did they get the parts needed in a day but had the vehicle back to me th The service team here went above and beyond to take care of my Jeep. Not only did they get the parts needed in a day but had the vehicle back to me the same day I dropped it off. That was a lot quicker than I thought, so I was not out of a vehicle for very long. I have been to various other dealers in the past and none by the way do I enjoy dealing with but this team here makes it very easy to keep coming back to. More

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Service Complain I been visit this location and they don't check 25 points as per description, When we call them, but then no reply, still we are waiting I been visit this location and they don't check 25 points as per description, When we call them, but then no reply, still we are waiting More

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