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Chris Mercer
Chris Mercer at Larson Ford

Chris Mercer | Page 10

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9
124 Reviews

Dealership Experience

13 yrs, 11 mos

4.9

124 Reviews

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124 Reviews of Chris Mercer

April 25, 2023

Dealership Rating
Employee Rating

Appreciated them staying in touch via text then with a personal phone call from the Mechanic Chris. More

by Necromancer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2023

Larson Ford responded

We love to hear you had a communicative service here at Larson Ford. Chris will appreciate the shoutout. Thank you for trusting us with your maintenance needs, we look forward to seeing you next time!

April 19, 2023

Dealership Rating
Employee Rating

I've had my 2011 F-150 serviced at Larson Ford since I bought it from them. Very honest and I always leave happy. More

by dwgallo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser , Christopher Porbansky, Mitch

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Apr 20, 2023

Larson Ford responded

It's wonderful to see your five-star review, and we are so glad to hear that you've been happy with the service at Larson Ford. We appreciate your loyalty and look forward to continuing to provide you with great service for your 2011 F-150. Thank you for your support!

April 13, 2023

Dealership Rating
Employee Rating

Chris has always went above and beyond to service the needs of our company and to keep our fleet rolling. I don’t know what I would do without Chris and the service department team at Larson Ford. More

by Brick Ind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2023

Larson Ford responded

We're elated that Chris and the team have consistently hit the mark with excellent service! It's an honor to have earned your loyalty. Thank you for all your support of Larson Ford!

March 30, 2023

Dealership Rating
Employee Rating

Expensive, scammers, not trustworthy at all esp in the maintenance dept. will never go back More

by jackie
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dave Pirk

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Mar 30, 2023

Larson Ford responded

Jackie - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Louis Pagano - Fixed Operations Director - 732-363-8100 x512

Mar 30, 2023

Larson Ford responded

Jackie - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Louis Pagano - Fixed Operations Director - 732-363-8100 x512

March 17, 2023

Dealership Rating
Employee Rating

Chris Was awesome he was very thorough and let me know all that was wrong with my car. I would highly recommend service here. More

by dvrabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 17, 2023

Larson Ford responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Chris and the Larson Ford team. Drive safely, and we hope to see you back again down the road!

February 08, 2023

Dealership Rating
Employee Rating

What can be said that hasn't already. Great service and and staff. Chris was awsome! More

by cmm71578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 08, 2023

Larson Ford responded

Thank you for trusting Larson Ford with your business! We are pleased to hear about your positive experience with Chris, and hope to see you in the future!

February 08, 2023

Dealership Rating
Employee Rating

Excellent customer service, friendly and professional! Chris Mercer was a pleasure to work with and I was taken in promptly for my appointment. More

by slynclarke092973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 08, 2023

Larson Ford responded

It's great to hear that Chris took such great care of you! Thank you for choosing Larson Ford and for sharing your experience. Safe travels ahead!

February 07, 2023

Dealership Rating
Employee Rating

Very good work! Definitely will bring my car again. They had good customer service too. More

by julioargueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2023

Larson Ford responded

We're delighted that you had such a successful experience working alongside the Larson Ford team! Thanks for the kudos and we look forward to your next visit.

January 27, 2023

Dealership Rating
Employee Rating

Very friendly and professional dealership. I love going there either to buy a car or have one serviced or repaired. More

by doncollins73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson, Mark Mura, Tracy Black, Joe Yannon

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Jan 27, 2023

Larson Ford responded

Thank you for the review! We appreciate your business and hope to see you back again at Larson Ford. Safe travels!

January 18, 2023

Dealership Rating
Employee Rating

Fast service great advisor Chris got me in on a Saturday in and out thank you More

by mooseautodetail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson, Tracy Black, Joe Yannon

Report | Print
Jan 19, 2023

Larson Ford responded

It's great to hear that Chris took such great care of you! Thank you for choosing Larson Ford and for sharing your experience. Safe travels ahead!

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