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Chris Mercer
Chris Mercer at Larson Ford

Chris Mercer | Page 9

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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4.9
118 Reviews

Dealership Experience

13 yrs, 9 mos

4.9

118 Reviews

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118 Reviews of Chris Mercer

June 04, 2023

Dealership Rating
Employee Rating

Service was wonderful with a minimal amount of wait time. Very efficient!Staff was very friendly. More

by Whitebird00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2023

Larson Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Larson Ford. Safe travels!

May 13, 2023

Dealership Rating
Employee Rating

Chris, Mitch & entire Larson Ford family are the leader in their industry... The quality of mechanics, customer service and cost effectiveness are unrivaled... Always grateful to work w/professionals when/ More

by Oldurtyjerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Larson

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May 15, 2023

Larson Ford responded

We appreciate the time you took to write this kind review of your experience with Chris, Mitch, and our team here at Larson Ford. Thank you for choosing us and we look forward to serving you again if your vehicle needs service in the future.

May 10, 2023

Dealership Rating
Employee Rating

Took F150 for service. John the service rep was knowledgeable, thorough and courteous. Job was done well and on time. Very pleased! More

by joeeitnerjr
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser

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May 10, 2023

Larson Ford responded

It was our pleasure to complete your Ford F-150 service! John and the Larson Ford team thank you for your business and wish you safe travels down the road!

May 09, 2023

Dealership Rating
Employee Rating

I had a truck bed put in. I'm a little disappointed that it doesn't go completely to edge by tailgate. Was told that what they do so it will close. More

by diamondsandlace5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2023

Larson Ford responded

I appreciate you leaving us a five-star review. However, I apologize if you are not completely satisfied with your new truck bed. If you would like to discuss this with me, I would be happy to see what more I can do to help. Thank you, Chris Mercer, QUICKLANE MANAGER - 732-363-8100 x511

May 09, 2023

diamondsandlace5 responded

I dont know if it could be resolved. And i dont understand why it doesnt completly fit the whole trunk. To be honest it looks kinda bad. Everything should be covered in my mind if it was done right

April 25, 2023

Dealership Rating
Employee Rating

Appreciated them staying in touch via text then with a personal phone call from the Mechanic Chris. More

by Necromancer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2023

Larson Ford responded

We love to hear you had a communicative service here at Larson Ford. Chris will appreciate the shoutout. Thank you for trusting us with your maintenance needs, we look forward to seeing you next time!

April 19, 2023

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Employee Rating

I've had my 2011 F-150 serviced at Larson Ford since I bought it from them. Very honest and I always leave happy. More

by dwgallo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser , Christopher Porbansky, Mitch

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Apr 20, 2023

Larson Ford responded

It's wonderful to see your five-star review, and we are so glad to hear that you've been happy with the service at Larson Ford. We appreciate your loyalty and look forward to continuing to provide you with great service for your 2011 F-150. Thank you for your support!

April 13, 2023

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Employee Rating

Chris has always went above and beyond to service the needs of our company and to keep our fleet rolling. I don’t know what I would do without Chris and the service department team at Larson Ford. More

by Brick Ind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2023

Larson Ford responded

We're elated that Chris and the team have consistently hit the mark with excellent service! It's an honor to have earned your loyalty. Thank you for all your support of Larson Ford!

March 30, 2023

Dealership Rating
Employee Rating

Expensive, scammers, not trustworthy at all esp in the maintenance dept. will never go back More

by jackie
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dave Pirk

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Mar 30, 2023

Larson Ford responded

Jackie - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Louis Pagano - Fixed Operations Director - 732-363-8100 x512

Mar 30, 2023

Larson Ford responded

Jackie - I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Louis Pagano - Fixed Operations Director - 732-363-8100 x512

March 17, 2023

Dealership Rating
Employee Rating

Chris Was awesome he was very thorough and let me know all that was wrong with my car. I would highly recommend service here. More

by dvrabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 17, 2023

Larson Ford responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Chris and the Larson Ford team. Drive safely, and we hope to see you back again down the road!

February 08, 2023

Dealership Rating
Employee Rating

What can be said that hasn't already. Great service and and staff. Chris was awsome! More

by cmm71578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 08, 2023

Larson Ford responded

Thank you for trusting Larson Ford with your business! We are pleased to hear about your positive experience with Chris, and hope to see you in the future!

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