Chris Otto
Chris Otto at Otto Cadillac

Chris Otto | Page 14

President

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
134 Reviews
4.9

134 Reviews

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134 Reviews of Chris Otto

October 17, 2018

Dealership Rating
Employee Rating

Comfortable, friendly, and courteous. Steve Le Mon is an excellent salesman. Professional, knowledgeable, courteous and fair. Chris Otto takes the time to be involved and Ion in the financ More

by DMPRC7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Steve LeMon, Bill McLean , Allison Anaya, John White

October 13, 2017

Dealership Rating
Employee Rating

Very professional. Great experience. Steve was awesome. I contacted Otto for a quote to replace my grandmothers Honda with an ATS. They were not pushy nor did they go with the "you have t More

by Kevin Stant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Declan Cohen, Steve LeMon

May 05, 2017

Dealership Rating
Employee Rating

Why did we wait so long...... We have been Honda Coupe owners for 30 years. Stopped by to check out the Cadillac Coupe, ended up purchasing a CTS to our surprise! We would not ha More

by Coupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Sandy Kwarta, Phillip Savrine

April 01, 2017

Dealership Rating

Chris Otto, Walter Otto Horrible place to go. They fire all the employees so they can save a buck. Once they fired a good friend of mine (Brian Mae) they tried to get me to b More

by Tjperkinz
Recommend Dealer
No

Other Employees Tagged: Bill McLean , Donald Bisesti

Apr 18, 2017

Otto Cadillac responded

Mr Perkinz, As you know, I replied to your concern directly a few weeks back. Again, let me personally apologize for your less than memorable experience. I can assure you that type of sales practice is not taught in this organization. I can only imagine this being some sort of miscommunication between you and my sales staff. I would love an opportunity to speak with you personally and do what I could to make this up to you. I look forward to hearing from you soon. Kindest regards, Chris Otto

Apr 11, 2017

Otto Cadillac responded

Mr. TJ Perkinz, Let me begin by apologizing for your negative experience. Ultimately, it is my responsibility to make sure that all of our customers are happy with any experience they have within the dealership. With regards to your shopping experience, I again apologize. I can assure you that is not the method or sales process that is trained at my store. Hopefully you can understand that this is a people oriented business and things are never perfect. I would love an opportunity to make this up to you and am open-minded with how to do that. I welcome any suggestions from you. With regards to the company downsizing, it is unfortunate that we could not retain all employees. As a result of the General Motors shutting down on all franchises that we owned, with the exception of Cadillac we were left with no choice. To that point, we went from having over 300 employees to now less than 30. Please feel free to contact me directly at any time. My personal cell phone is 518-935-7243. Sincerely, Chris Otto

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