Chris Roy | Page 11

I agreed to purchase a car and the got a better offer and sold it. Unethical and Dishonest Don't buy from them sold it. Unethical and Dishonest Don't buy from them More

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From the moment my husband and I stepped onto the dealership floor, Michael was an absolute gem. His kindness and patience were evident throughout the entire car buying process. Not only did he exhib dealership floor, Michael was an absolute gem. His kindness and patience were evident throughout the entire car buying process. Not only did he exhibit a deep understanding of the vehicles, but he also presented options in a clear and concise manner, ensuring I was well-informed to make the best decision for my needs. Michael's expertise and approachable demeanor made what could have been a stressful experience into a pleasant journey towards finding the perfect car. His commitment to excellence and customer satisfaction shines brightly, making him a standout advisor. I wholeheartedly recommend Michael to anyone in search of a vehicle. His professionalism, knowledge, and genuine care for his clients are unparalleled. Trust in his expertise, and you'll find not just a car, but a purchasing experience that exceeds expectations. More

by claudiamackenzie Verified Customer Verified Customer

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The whole process was done smoothly and effortlessly Staff was courteous and professional. We would definitely recommend the dealership Staff was courteous and professional. We would definitely recommend the dealership More

by tj.zeus3 Verified Customer Verified Customer

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Jesse, Michael and Chris were amazing in striking a deal and their treatment was above and beyond. They made purchasing a new vehicle easy. and their treatment was above and beyond. They made purchasing a new vehicle easy. More

by trepowell2341 Verified Customer Verified Customer

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Chris Roy was FANSTACTIC! I wish there was a better adjective to describe Chris. I have so much I want to share that I don't even know where to start and I will probably not c I wish there was a better adjective to describe Chris. I have so much I want to share that I don't even know where to start and I will probably not cover it all. First, I should let you know that I have been in the automotive industry selling cars for over 20 years. I currently sell Chevy's at Ferman Chevrolet of Tampa. In years past I have always purchased or leased from myself. For the last several years I have been on a Volvo sedan kick. I always strive to give a great experience to all of my guest, but never seem to have the same experience. I was in a lease that was not up till May of 2024. Based on the market, limited availability and the money factors continuing to go up. I thought I should probably start my research & process. I also knew that Volvo had a pretty good lease " pull ahead" program. I also knew that I wanted the same vehicle that I currently had. I contacted several local dealers and spoke to several salespeople to find out they were not able to answer my basic questions. I was totally frustrated & stressed. I told myself I can't do this. I know that I am not an easy person, but it was a little ridiculous. I remember talking to Chris several times when I first moved here from MD. I also remember a mentor from many years ago telling me to always go to the top. I called Chris at one of our sister stores and told him exactly what I wanted and to my surprise he had allocation in his order bank. He was absolutely amazing! He explained the pull ahead program in detail and told me that I could probably have my new 2024 Volvo S60 AWD Ultimate with the Dark Essential Package by the end of September middle of October. He sent me my build right away within a few minutes of hanging up the phone for me to review and confirm. His attention to detail was great. He kept me informed of any updates & the ETA. I never had to call him to find out was going on with my vehicle or the status. Once, my Volvo arrived at the dealership, he contacted me to let me know and paired me with Josh McCain one of his sales consultants. Josh emailed me many pictures of my new baby. I didn't even know if I was going to like the color. In the meantime, I submitted my credit application and Chris had my approval in less than 10 mins. When I arrived at the dealership, Josh greeted me with a big smile. He was great as well. The best way to describe Josh, is a true professional. He was kind, informative, great personally & attitude. He had everything ready and had many gifts and accessories for me. They both went way above and beyond. Their attention to detail and perfection is second to none. This was by far my best buying experience in over 30 years of buying cars. Thank you, Chris & Josh, for the exceptional experience. You will have a customer for life (or until I decide to purchase a Tahoe or Silverado 1500)...lol I was sad to say good-bye to "brady" my old Volvo...I am in love with "Kelly" my new Volvo. If you are in the market for a Volvo. Make sure you do not go anyway where else, and you ask for Chris & Josh the dynamic dual! More

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Chris and Jim were very very helpful! You’re earned yourself a Customer for life. I appreciate everything you did. You’re earned yourself a Customer for life. I appreciate everything you did. More

by mlpain24 Verified Customer Verified Customer

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Absolutely had the best experience with the Volvo team. I received follow ups to make sure that I love my car. Just extremely blessed that I decided to go with the Volvo team. I received follow ups to make sure that I love my car. Just extremely blessed that I decided to go with the Volvo team. More

by Alicia Verified Customer Verified Customer

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Josh McCain was a great salesman and the team behind him was perfect. We never felt pressured nor uncomfortable throughout the car buying process. We appreciate you, Ferman Volvo was perfect. We never felt pressured nor uncomfortable throughout the car buying process. We appreciate you, Ferman Volvo More

by Renee Verified Customer Verified Customer

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Ferman Volvo of Tarpon Springs is top notch! An extremely pleasant buying experience from the moment we walked into the dealership. From the sales manager Chris to our sales person Michael and a An extremely pleasant buying experience from the moment we walked into the dealership. From the sales manager Chris to our sales person Michael and all the way through finance with Coleton. All were great to work with!!! More

by alibrogan Verified Customer Verified Customer

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Wonderful customer experience. Service employees very polite. The actual car service seemed to be professional. Service employees very polite. The actual car service seemed to be professional. More

by akaras217 Verified Customer Verified Customer

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