Chris Shear | Page 5

Superb This was just my second service, scheduled thru Chris Shear. A 7 year old RAV4 (2013), Chris explained to me, every service recommended by Dave Edwar This was just my second service, scheduled thru Chris Shear. A 7 year old RAV4 (2013), Chris explained to me, every service recommended by Dave Edwards, be it tires, brakes, air condition, engine, fluids, wipers, etc. What impressed me the most, by Chris's detailed explanation of the service, risk(+or-) and cost, of the 9 jobs, he had performed, on my RAV4, was how courteous, professional and no sales pressure on me, at any time. He helped me decide the critical jobs, needed to be done now and the jobs (fluids, etc) that could be performed, in upcoming services, with no risk to my vehicle. When I CHOSE, the 9 jobs, this service, he did the math and said something, I had never heard, the 7 years, Dave Edwards, has been servicing my RAV4. HE SAID : THE COST, GOING OUT THE DOOR, WILL BE $ _ _ _ _._ _., INCLUDING TAX, FEE'S ETC. I left my RAV4 at the Dealership on Friday and picked it up on Saturday. The OUT THE DOOR COST on the invoice, was exactly, what he said it would be. No questioning the invoice at checkout. I saw that Chris, included, whatever discounts, I was entitled to, on the invoice. I thought Chris gave me, an excellent deal, on my Michelin tires. More

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Very professional. They got me in fast even without an appointment. The whole team in the service department. Great atmosphere. The waiting area is the best i have ever seen.Thank you appointment. The whole team in the service department. Great atmosphere. The waiting area is the best i have ever seen.Thank you More

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I have seen this dealership grow. For more than 10 yrs, this is where my family and I bring our vehicles for service. Employees are very courteous, professional. Very nice waiting area. Never had any issue this is where my family and I bring our vehicles for service. Employees are very courteous, professional. Very nice waiting area. Never had any issues. Our favorite service manager is Chris Shear. We followed him when he left Toyota of Greenville. He goes above and beyond for me and my family every single time. One example is I had a flat tire in 2019 and needed all four of my tires replaced. Chris ordered my tires while he was on vacation! He is like a family to us. More

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I had a better experience with Chris than any others. I had gone in for new tires and wanted a larger size for my truck. Was told they would fit in parts but they were rubbing my control arms. Chris and hi had gone in for new tires and wanted a larger size for my truck. Was told they would fit in parts but they were rubbing my control arms. Chris and his team exchanged them for my original size. Perfect. I am a travel nurse so my vehicle is my home. Thank you for keeping me rolling safe!!! Sincerely, Michelle and her Tacoma! More

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Classy Business As always, I am so happy with how I was treated by the staff in the service center...I wouldn't take my car anywhere else. A classy organization. As always, I am so happy with how I was treated by the staff in the service center...I wouldn't take my car anywhere else. A classy organization. More

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I truly appreciate how Chris explains things that need to be done. He doesn’t “talk down to me” just bc I’m a female and the car world is generally a male dominated field. He seems to be extremely knowledg be done. He doesn’t “talk down to me” just bc I’m a female and the car world is generally a male dominated field. He seems to be extremely knowledgeable in the business. More

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"Chris is awesome" Chris is amazing with customer service and scheduling the appointments around our crazy lives. He is amazing, helpful, knowledgeable and easy to work Chris is amazing with customer service and scheduling the appointments around our crazy lives. He is amazing, helpful, knowledgeable and easy to work with. It is always easy to schedule appointments and the service is always done in a timely manner. More

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Chris had excellent customer service!!! He was always willing to help me out and go the extra mile. I would highly recommend a 5 star rating. willing to help me out and go the extra mile. I would highly recommend a 5 star rating. More

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I had a scheduled oil change/tire rotation appointment for 2pm. I arrived 10 minutes early and it still took until 4pm for my car to be ready. No one kept us updated about why it was taking so long. for 2pm. I arrived 10 minutes early and it still took until 4pm for my car to be ready. No one kept us updated about why it was taking so long. More

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Good Service I appreciate the attention Chris Shear gave to my Camry. I've had other service people come back with a ridiculous list of things that needed to be fi I appreciate the attention Chris Shear gave to my Camry. I've had other service people come back with a ridiculous list of things that needed to be fixed. Chris came back with one thing, showed me why, and that was it. Kudos to him. More

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