Chris Shotwell | Page 7

Q is the nicest service/sales representative we have ever met. She went the extra mile to ensure that we were satisfied! Treated us like part of her family! met. She went the extra mile to ensure that we were satisfied! Treated us like part of her family! More

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Poor customer service, dishonest sales reps, dishonest sales practices, runs multiple credit pulls when only one was authorized, rude management, etc. Specifically told the sales rep Youssef that I only a sales practices, runs multiple credit pulls when only one was authorized, rude management, etc. Specifically told the sales rep Youssef that I only authorized one credit pull, which he notated on the folder, yet credit was pulled twice, and he pretented he didn't know that. Manager Sam came in and lied about credit being pulled twice for "compliance" when Honda Financial Services Corporate Office in Torrance, CA verified that Sam's statement is not true. Find another Honda dealership to buy from unless you feel like being taken advantage of and lied to. More

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Great service from Katie Kennedy who I spoke to first to Sébastien Fernandez who finalized the deal. No hidden prices. He gave me the price I was looking for. They got me in and out very fast and I'm happy Sébastien Fernandez who finalized the deal. No hidden prices. He gave me the price I was looking for. They got me in and out very fast and I'm happy with the car I bought. I would definitely recommend this dealership. More

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Never fails me , a thousand times back and forth about what seemed like 19 different options and Chris Irving Saves the day! Always has my deals literally ready for me to sign when I walk in ! Absolutely what seemed like 19 different options and Chris Irving Saves the day! Always has my deals literally ready for me to sign when I walk in ! Absolutely no time wasted and keeps us happy Number 8 in the books Chris ! More

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Great Guy to remove any stress from the buying process. He'll sideline the vehicle you call about (many dealers do not anymore). Then just tell him what you're after, he (and his manager) make it happen r He'll sideline the vehicle you call about (many dealers do not anymore). Then just tell him what you're after, he (and his manager) make it happen right away. No back and fourth, no broken promises. We received exactly what we expected in a shorter time than expected and drove away when we anticipated returning in a week. They believed in us, we believed in them and together we all succeeded. Really kind, straight forward man. Apparently he sold (3) cars that day alone. You'll see why! More

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Mr. Shotwell was very helpful and provided swift accurate support of my vehicle transaction assisting in important decisions and taking the time to explain despite the number of questions I asked. Thank you support of my vehicle transaction assisting in important decisions and taking the time to explain despite the number of questions I asked. Thank you Chris! More

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This purchase was my third with Brandon Honda, second trade. Q Smith was very helpful is assisting me to find the car was the right one foe me. She took me on a test drive and explained features of the trade. Q Smith was very helpful is assisting me to find the car was the right one foe me. She took me on a test drive and explained features of the HR-V. More

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I went to Brandon Honda and met Superman, Christopher Irvin. Mr. Irvin made the process of purchasing my car the smoothest, easiest and fastest I've ever experience in buying a car. This is my 3rd vehic Irvin. Mr. Irvin made the process of purchasing my car the smoothest, easiest and fastest I've ever experience in buying a car. This is my 3rd vehicle from Brandon Honda but this is my 1st most pleasurable experience at Brandon Honda. He's not the typical sales consultant that tells you what you think you want to hear so he can get you in a vehicle. He actually listens to you and works with you. He's straight up, transparent, honest and a man of his word. I hope Christopher Irvin is around the next time I have to purchase another vehicle. Mr. Irvin is like my barber, when you find a good one, you keep them. I'm so happy about my experience with Mr. Christopher Irvin that I can go on for days. Simply put, If you're in the market for a new vehicle go to Brandon Honda and ask for Christopher Irvin, you won't regret it. Sidney Weston More

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Everyone at the dealership was very helpful. We were given credits for discounts we were unaware of. LaQuita Smith helped pick out the perfect car for us. We were given credits for discounts we were unaware of. LaQuita Smith helped pick out the perfect car for us. More

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Edit2: No money was ever returned to my account. I am guessing Cassandra did not tell me the truth when she said that the warranty website said the warranties were canceled. I have made a new review I am guessing Cassandra did not tell me the truth when she said that the warranty website said the warranties were canceled. I have made a new review reflecting this new issue. EDIT: I was contacted by Cassandra, who is the manager of their financial department. I came in and explained everything that happened. Upon my arrival she told me that she already expedited the cancelation of the extended warranties, provided some compensation for my troubles, and assured me that they do not work with people who lie and cheat their clientele, which should give you a clue as to what happened with him. Cassandra was very understanding of my feelings in this situation and she did more than right by me. I will continue to support Brandon Honda! I removed most of the original review below to make room for this edit, and most of it no longer matters, since as I said, she took care of me. ORIGINAL PARTIAL REVIEW: Financial Manager Sha is a liar... Told me I had to purchase 2 extended warranties in order for the bank to finance my car. Not only is this not true, it's unethical, and illegal! Here is my email to their GM: Yesterday, 5-25, I called Brandon Honda to talk to someone about figuring out how I needed to make payments since I never received the welcome packet from the bank. This was no ones fault as I am fairly sure it was lost when someone broke into the mailboxes where I live. She told me the bank was Florida Credit Union and that she would email me all the paperwork in my account. Upon receiving the paperwork, I noticed the 2 forms for the extended warranties that Sha told me were required to receive financing. I decided to read the warranties, and it specifies that it is not required to purchase the warranty to finance the vehicle. One was from "Ultimate Security" in the amount of $1,200, and the other was from "TRUVSC" in the amount of $2,917...... More

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