Chris Smith | Page 12

Came in due to a recall. Everything went smoothly work done in just a little over an hr. Nice waiting room. done in just a little over an hr. Nice waiting room. More

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Great job. Excellent experience. Highly recommend this dealer. Service rep Chris did a great job dealer. Service rep Chris did a great job More

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Absolutely outstanding service. Capital Toyota, Trevor and the whole team made the process extremely easy. and the whole team made the process extremely easy. More

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Had a 10:40 appointment to have a key FOB programmed. It Had a 10:40 appointment to have a key FOB programmed. It was not completed until 3:00 and was billed $75.00 higher than what I was quoted when I ord Had a 10:40 appointment to have a key FOB programmed. It was not completed until 3:00 and was billed $75.00 higher than what I was quoted when I ordered the FOB. Bridget More

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Great people, on time, sales staff very friendly, and the service department takes good care of me and my car. Parts is also always good to me. service department takes good care of me and my car. Parts is also always good to me. More

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Excellent customer service when I took my car in for routine maintenance. Friendly, professional and efficient in all areas! Thank you! routine maintenance. Friendly, professional and efficient in all areas! Thank you! More

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The car drivers from service Dept don’t use the emergency brake when parking my car on incline after service. I’ve had almost 5 years of service at the dealership and never once did they use the emergency b brake when parking my car on incline after service. I’ve had almost 5 years of service at the dealership and never once did they use the emergency brake after parking it on incline surface by road. The clank I heard when shifting from park to reverse upset me enough to go back in and complain to the service rep this time. I don’t appreciate the mistreatment of my transmission every time I brought my highlander in for 2 years free maintenance and the remainder of the extended 3 year warranty I bought when I ordered the suv. I have only 15,150 on this soon to be 5 years old vehicle. This was the 65000 mile service. I have never abused a transmission after my grandfather showed me the correct way to support the weight of the vehicle in neutral with the emergency brake on. No stress on transmission at all. Please teach the correct way to your drivers on the ins and outs of proper emergency brake use. More

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Very fast service and a good waiting room to complete what I needed to do. what I needed to do. More

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Great service to go with a Great Vehicle will definitely use them in the years to come use them in the years to come More

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Chris Smith is the best! He has been my customer care rep for the past few years. Super knowledgeable and professional. We own 3 Toyota vehicles and trust him and the Toyota team with all our service issues! for the past few years. Super knowledgeable and professional. We own 3 Toyota vehicles and trust him and the Toyota team with all our service issues! More

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