Chris Taccetta | Page 2

My car went in for a scheduled routine serve B, which was completed in 2 days. After it sat at the dealership for nearly 3 months waiting for the windshield wiper motor to be replaced which was found during completed in 2 days. After it sat at the dealership for nearly 3 months waiting for the windshield wiper motor to be replaced which was found during the service. There was no communication with me unless I constantly called to check on the status. I was met with attitude and rushed off with no answer or update each time. They could not even provide me with a comparable loaner and 3 months without my truck with a child is a big inconvenience. They did not seem to care or have any concern. It was not until I called corporate to get answers that I was taken somewhat seriously. Corporate decided to grant me a good will payment to cover my car payment for 2 months which went to the dealership and I never saw. I questioned the dealership and was told they have nothing to do with corporate and I would have to deal with them. Just one run around after the other it seems like. More

by mansueto24 Verified Customer Verified Customer

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Very nice looking showroom. Loved the coffee/tea station and the couches in the waiting area. The MB gear was displayed very well so we bought a hat for my hubby. Loved the coffee/tea station and the couches in the waiting area. The MB gear was displayed very well so we bought a hat for my hubby. More

by anf2549 Verified Customer Verified Customer

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Needed an inspection done on my 2nd car and everyone was very courteous and helpful. By the way, I never received a survey when I bought my Mercedes-Benz... very courteous and helpful. By the way, I never received a survey when I bought my Mercedes-Benz... More

by RUFF228 Verified Customer Verified Customer

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Courteous, knowledgeable and professional. ..helpful service, easy to talk to...solved the issue without issue ..helpful service, easy to talk to...solved the issue without issue More

by jalex720 Verified Customer Verified Customer

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Frankie is the best, Chris is the best salesperson. Technicians are great at what they do. Technicians are great at what they do. More

by BOB.FITZPATRICK Verified Customer Verified Customer

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Took me early. The process is efficient in so far as the Service Consultant going over my requirements and entering it into the database before work is undertaken. The process is efficient in so far as the Service Consultant going over my requirements and entering it into the database before work is undertaken. The consultant made sure I was informed of anything of significance so I could decide how to proceed. The audio/video by the technician of the condition of the entire vehicle was excellent. The itemized paperwork at the end was detailed and clear. My Service Consultant Scott Bateman, and before him, Scott Cruver, are knowledgeable, professional, and personable in all respects. More

by stoneridgeny Verified Customer Verified Customer

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Responsive and very knowledgeable. Dealership is well kept. No pressure re: purchasing but available for any questions. Dealership is well kept. No pressure re: purchasing but available for any questions. More

by lbatson9 Verified Customer Verified Customer

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Best experience I could have ever asked for! Chris Taccetta was amazing to work with and the experience was top notch! Chris Taccetta was amazing to work with and the experience was top notch! More

by sp6986 Verified Customer Verified Customer

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It was my first time there and everyone made me feel super warm and welcomed. I felt like I belonged. They also kept me updated on the entire process which was such a fresh change! super warm and welcomed. I felt like I belonged. They also kept me updated on the entire process which was such a fresh change! More

by alytan11 Verified Customer Verified Customer

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I love the new 2023 GLC and the personnel were very helpful and efficient. The car was exactly what I ordered helpful and efficient. The car was exactly what I ordered More

by jvhhk Verified Customer Verified Customer

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