Chris Thomas

We bought a brand new 2025 Equinox EV in March (2025). In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off a In October, we started having a slew of problems (tire pressure system, OnStar module not working, etc.). We have now had our car in their shop off and on for over a month since October 30th (including one time where we left it there for over 2 weeks and the problem still wasn't fixed). We, once again, do not have access to our vehicle. We were promised that the repairs would finally be done Friday 1/16/26. We had to call repeatedly to find out that the car would not be done until 1/17/26. Shock - surprise - it was not done on 1/17/26. We called multiple times on 1/18/26 - and no one would even answer the phone. It is now 1/19/26 and we still have no vehicle. The answer is always that they had to "order a part." We have gotten no updates unless we persistently call them. We get no empathy and told that the GM will call us (spoiler: he won't). The head of service is downright nasty if you have an issue (he tried to convince us there was no issue with the tire pressure sensors or OnStar module - yet the screen doesn't work at all)...and today was more interested in complaining about his recent lab work (and high cholesterol) than trying to right the issue of them essentially holding our car hostage. It should not take months to fix these issues. We shouldn't have to call incessantly just to get some sort of update on our vehicle. I would even take a simple, "I'm sorry it's taking so long." But NOPE. I spoke to a guy in sales two days, out of desperation because we couldn't get ahold of anyone in the service department, and was promised we'd get a call from the GM to fix this. I won't hold my breath. More

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Chris did a great Job the whole service team was great. The store has a great staff The store has a great staff More

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The service department is knowledgeable and efficient. They do great work in a timely. way. They also have an onsite Corvrtte expert. They do great work in a timely. way. They also have an onsite Corvrtte expert. More

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I would give a zero to this place. I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty I’ve purchased from different dealerships in the past and by far they are the worst. Poor customer service in service department. Sold me a warranty but warranty doesn’t cover anything. When car is in shop they are supposed to give you a loaner car. Never have one to give. Damaged my car and did not take responsibility. Instead they were rude and pushed me out the shop. Call police will take legal action. Beware More

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able to resolve the issue I had with the engine warning light, scheduled appointment and resolved, reason, software update light, scheduled appointment and resolved, reason, software update More

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Extremely overpriced. They tried to charge me $4500 for front brakes only, front rotors and new front struts. Absolute rip off. They tried to charge me $4500 for front brakes only, front rotors and new front struts. Absolute rip off. More

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Very bad costumer service especially the service people, they treat people with no respect! The service person ( JEORGE ) was very disrespectful and rude using inappropriate language and it seems like no b they treat people with no respect! The service person ( JEORGE ) was very disrespectful and rude using inappropriate language and it seems like no buddy care about any complaints! I hade to go cross the street (KOONS DEALER) to purchase new tires. More

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Great Service Great CHEVY DEALER Anthony Saunders and team were wonderful to work with. Would recomment them to anyone. a Great GM store. Great selection of Inventory. Easy to Anthony Saunders and team were wonderful to work with. Would recomment them to anyone. a Great GM store. Great selection of Inventory. Easy to get to. More

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Took 4 months to get my car part in. I never got updates from them regarding the part arriving. I had to consistently call and find out what was going on. I even had to speak to the inventory department dir from them regarding the part arriving. I had to consistently call and find out what was going on. I even had to speak to the inventory department directly. When I did finally get to bring my car back for them to do the repair, it took twice as long as I was originally told. No advisor talked to me as I was waiting to give me updates on where they were with it. Worst customer service I have ever had with dealerships. More

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Engine Repair and tire damage We had an issue with our 2015 Chevy Tahoe. I had some additional questions and reached out to the General Manager Jason Fischbein and one of his peop We had an issue with our 2015 Chevy Tahoe. I had some additional questions and reached out to the General Manager Jason Fischbein and one of his people, Mike Kohler. To have a General Manager take the time and effort to assist with questions and desired outcome is not something you find very often. Both gentlemen went above and beyond to make my experience at Ted Britt a positive one. Thank you, both. More

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