Check out Chris Townsend's reviews on DealerRater

November 01, 2024

Dealership Rating

Employee Rating

I bought a car and a day after I bought it the window motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought motor went out. Your service team was amazing and took care of me but the sales manager wanted me to pay almost $800 to fix it one day after I bought it. He was rude and it took me threatening legal action for him to do the right thing. He is not a good person to have running your business. More

by GABBIEB895

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Ra'Shaad Hill , Matt Sensel, Ryan the salesmen was great and Mr. Tommy in service was amazing.

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Nov 07, 2024 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 07, 2024 -

Joseph Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Gabbie, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Nov 07, 2024 -

GABBIEB895 responded

My phone number is 337-257-3812 please feel free to contact me preferably after 5:30 pm Mon-Fri or any time on the weekends. If you need to contact me while I’m at work during the week I should still be able to answer. Also feel free to text me at this number

October 31, 2024

Dealership Rating

Employee Rating

I think the service department is failing. Past few times I have been still have the same issue when I leave. Past few times I have been still have the same issue when I leave. More

by tomv2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Ra'Shaad Hill , Matt Sensel

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Nov 03, 2024 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Nov 03, 2024 -

Joseph Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 29, 2024

Dealership Rating

Employee Rating

Excellent Service And Friendly Staff! ! Always Willing To Accommodate Your Needs!!! Would Recommend Them To Everyone!!! ! Always Willing To Accommodate Your Needs!!! Would Recommend Them To Everyone!!! More

by MKWING613

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ra'Shaad Hill , Matt Sensel

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Oct 29, 2024 -

Joseph Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

October 24, 2024

Dealership Rating

Employee Rating

They treated with highest respect and what they promised they provided. They did a very good job. they provided. They did a very good job. More

by landerson230

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ra'Shaad Hill

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Oct 25, 2024 -

Joseph Buick GMC responded

Here at Joseph Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Ra'Shaad, Chris, and our team, and it was a pleasure having you at the dealership. We appreciate your review!

October 17, 2024

Dealership Rating

Employee Rating

Professional on All Levels. Smooth and Easy Process. I will continue to do business with Joseph GMC in the future. Smooth and Easy Process. I will continue to do business with Joseph GMC in the future. More

by WDAVIN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ra'Shaad Hill

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Oct 17, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 29, 2024

Dealership Rating

Employee Rating

Service personal behind the desk were very professional and prompt in telling me what was wrong with my vehicle . and prompt in telling me what was wrong with my vehicle . More

by DAVEDORGER1661

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ra'Shaad Hill

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Sep 30, 2024 -

Joseph Buick GMC responded

Thank you so much for your kind words,Dave, and for taking the time to leave us this wonderful feedback!

September 28, 2024

Dealership Rating

Employee Rating

The staff at this dealership are always top notch! We've had great service and a great experience each time we've been in! We're glad to see Dennis Bettis back! The most enjoyable purchase and service We've had great service and a great experience each time we've been in! We're glad to see Dennis Bettis back! The most enjoyable purchase and service experience! More

by EREICH71

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Sensel, Dennis Bettis

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Sep 29, 2024 -

Joseph Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 20, 2024

Dealership Rating

Employee Rating

it was a pleasure working with your team and made the buying experience easy and unpainful. buying experience easy and unpainful. More

by tkingracing

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Ra'Shaad Hill , Matt Sensel

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Sep 20, 2024 -

Joseph Buick GMC responded

Here at Joseph Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 08, 2024

Dealership Rating

Employee Rating

Everyone in the service department is very nice and professional treats you like family every time professional treats you like family every time More

by DAWNRAY696

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ra'Shaad Hill , Matt Sensel

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Sep 09, 2024 -

Joseph Buick GMC responded

Thanks for sharing about your experience with Joseph Buick GMC. We appreciate your business and hope to see you again soon!

September 05, 2024

Dealership Rating

Employee Rating

I had my tires rotated and was driving when I head a noise in the front end after looking the font front tint was not tighten correctly and two nuts was missing and the other four were lose and the tir noise in the front end after looking the font front tint was not tighten correctly and two nuts was missing and the other four were lose and the tire was wobbling fortunately it didn’t falloff. I took it back to service and they repair it .l think I should get a free oil chain. More

by PAYNE9234

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Ra'Shaad Hill

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Sep 08, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Sep 08, 2024 -

Joseph Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Sep 12, 2024 -

PAYNE9234 responded

The service was very bad when you have the tires donated and the front wheel was not tighten fight the wheel lost two nuts and the other were lost and the tire was shanking I detected this and tighten the wheel and avoided an ascendant until service corrected it I think I should get a free oil change and tire rotation

Chris Townsend | Page 5

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Joseph Buick GMC

73 Reviews of Chris Townsend

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