Chris Wickson | Page 6

Cathy Fraley Chris Wickson Edwin Ramirez Our experience was outstanding. Both were easy to deal with and while persistent in selling were not so pushy as to be a turnoff. We took our time to Our experience was outstanding. Both were easy to deal with and while persistent in selling were not so pushy as to be a turnoff. We took our time to decide on the car we wanted over several days. The after sale follow up has been excellent. Will definitely use them for service. Enjoyed having Cathy take care of the paper work. She was obviously well organized and methodical in going through it all. Edwin Ramirez was helpful in showing the cars took what ever time was needed. More

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Service Provided I recently purchased a vehicle from toyota of North Charlotte and worked Cathy Fraley and she was great the customer service experience there is like I recently purchased a vehicle from toyota of North Charlotte and worked Cathy Fraley and she was great the customer service experience there is like no other I really felt like a member of the Toyota team.....I highly recommend them to everyone looking to purchase a new car More

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Who knew car buying could be enjoyable? Everyone I dealt with was a pleasure. I didn't come by intending to buy, just to get some info. Connor, a family friend, suggested I talk to Victoria. Everyone I dealt with was a pleasure. I didn't come by intending to buy, just to get some info. Connor, a family friend, suggested I talk to Victoria. She showed me the RAV4s and had an answer for all my questions. Chris was always pleasant, even after I had him run half a dozen scenarios of lease vs used purchase vs new purchase until we finally reached a solution that worked for me. Cathy made the volumes of routine paperwork breeze by so that we could get to the fun part - delivery. So, considering I only came in for information and left with a new RAV4, it was a remarkable Saturday. Only negative was that no one seemed to know what RAV stands for. Cathy and I decided it must mean Really Awesome Vehicle. More

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C Haley Matt Hunt and Chris Wickson did an superb job in answering our questions about the car we were interested in. Cathy Fraley was just as efficient in Matt Hunt and Chris Wickson did an superb job in answering our questions about the car we were interested in. Cathy Fraley was just as efficient in her explainations. More

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Matt Hunt and Chris Wickso were excellent in their salesmat Matt Hunt and Chris Wickson were excellent in this salesmanship . They went above and beyond to help me find the truck I wanted . At the same time ma Matt Hunt and Chris Wickson were excellent in this salesmanship . They went above and beyond to help me find the truck I wanted . At the same time made me and my wife feel very welcome at North Charlotte Toyota More

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Great experience We had fun with the sales specialists. We laughed and had a good time making it a great experience. Thank you all for being so nice. We had fun with the sales specialists. We laughed and had a good time making it a great experience. Thank you all for being so nice. More

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No pressure, great car. We recently purchased a new Toyota Rav4 Hybrid. Our sales person was Chris Wickson and Matt was out product specialist. Matt patiently showed me the We recently purchased a new Toyota Rav4 Hybrid. Our sales person was Chris Wickson and Matt was out product specialist. Matt patiently showed me the car then showed it again to my wife and children who peppered him with questions. He did a fine job. Chris worked with me to reach the best deal and thoroughly explained everything. They couldn't get the plate off of my trade in and while they were working on it, Chris took time from his busy day to check on me and provide updates. This all after the sales was completed. A class act. Still getting used to the Rav4 Hybrid but so far, I really like it. It's more fun to drive that I expected and is loaded with features. Overall a great experience and a satisfied customer. More

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Exellent Staff Kim Veney and Chris Wickson we're very helpful. They're caring and compassion is why I purchased a new 2016 Corolla on December 26th after purchasing Kim Veney and Chris Wickson we're very helpful. They're caring and compassion is why I purchased a new 2016 Corolla on December 26th after purchasing a new 2016 Tacoma December 24th. Great job! More

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Great buying experience My wife and I were able to negotiate a fair price on our 2016 Tundra over the phone before making the 3 hour drive to the dealership. Chris Wickson wa My wife and I were able to negotiate a fair price on our 2016 Tundra over the phone before making the 3 hour drive to the dealership. Chris Wickson was our sales specialist, and he did a wonderful job. I would make the trip again in the future to buy from this dealership. I would highly recommend asking for Chris for your next purchase. More

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Candid, honest car-buying experience - highly recommended! My experience with Toyota of North Charlotte was positive from front to back in my purchase of a 2015 Toyota Tacoma. No pressure and no hidden sales t My experience with Toyota of North Charlotte was positive from front to back in my purchase of a 2015 Toyota Tacoma. No pressure and no hidden sales tactics, candid and honest discussions, and a personal touch made this the best car purchase I ever made. Being in need of a new vehicle following a total loss situation, I expected that I would be at a disadvantage in the car-buying process. That was never the case with Toyota of N. Charlotte. I began my search on their website and was contacted the next morning by their Internet Sales team by phone – my preferred contact method. Other dealerships I contacted generally only contacted me by e-mail despite my preference. Wesley Ashe was the Products Specialist who first greeted me when I arrived at the dealership and accommodated me well throughout my initial visit. Wesley demonstrated a depth of knowledge about the Tacoma I was interested in and compared its features to other vehicles I was familiar with. There was never a moment of pressure or any of the typical tactics you would expect from a traditional car dealership. On the contrary, Wesley was candid and personable in answering all of my questions. That candidness, honesty, and personal touch continued when I was introduced to the Sales Specialist Brian Doyle. Even though I was still in the midst of my total loss settlement, Brian and Wesley regularly followed up with me after that night regarding where things stood with the insurance company and kept me updated on the status of the Tacoma I was interested in. That no-pressure, candid approach continued when I finally closed on my purchase with Sales Specialist Chris Wickson. Chris worked well with me to test drive the Tacoma, explore my financing options, and understand the advantages and disadvantages of each option. The conversation never made me feel like a victim of the typical negotiation tactics I would have expected; I felt like the conversation focused on what I was able and willing to do to close on my purchase. Finance Specialist Janelle Harris was the final team member who assisted in closing the purchase and did a professional job explaining the financing process. Janelle even stayed past midnight to complete my purchase that I initiated around 10pm! Even though it was past midnight when I left, Chris stayed and was waiting by the door to congratulate me on my purchase. One final note: because I still had my rental car and needed to return it the next morning, Chris arranged for Products Specialist Jon Durham to meet me with my new Tacoma at the rental car company – making the whole experience more convenient. Even though I eventually found a drop-off location down the road from the dealership, Chris and Jon offered to meet me at the Gastonia rental office, which is quite a distance away from the dealership. I know Jon was relieved to only have to drive down Statesville Road, but that willingness to accommodate me characterized my whole experience. The focus through this whole experience was on me and making the car-buying process as honest, candid, and easy as possible. I would highly recommend this dealership to anyone looking for or in need of a vehicle. If you arrive and ask for any of the folks I’ve named above – Wesley, Brian, Chris or Jon – you will not be disappointed and will leave proud of and confident in the purchase you made. More

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