I took my 2010 Subaru Outback in for service on November 20, 2018 to be looked at. This is what I told them: Customer states that when she's driving, she puts her foot on the gas and the vehicle doesn't really move. Thinks it could be something to do with the torque converter. I received a call from the Service Advisor, Christopher Wygand, on November 21, 2018 informing me that I need a new transmission which would cost around $9,700. The car is only worth about $5,000 so I was not interested in dumping a transmission into a car that is only worth $5,000. I spoke to my mechanic, who is a Master Subaru mechanic, and we discussed fixing the car since the engine was still good and I had just spent about $2,000 in repairs the last year. I purchased a used transmission which only had 38,000 miles on it for about $1,600. I had the car towed from my house to the mechanics shop in Tamaqua which cost $150. He received the new transmission, put the transmission in the car and after test driving the car, he found that the car is still doing the same thing it did when I took it to Ciocca on November 20, 2018. I had the car towed from his shop to my house, another $200 plus had to pay him $500+ to install the used transmission that I purchased. After taking it back to Ciocca on December 17, 2018, they informed me that the rear catalytic converter is clogged. They want to charge me a discount fee of $1800 saving me about $800. I asked Joe Adams, the Service Manager at Ciocca why they told me it was the transmission when it really wasn't the transmission. His response, "found trans to not shift and the fluid was black and was slipping. Gave quote on new trans." This is exactly what is written on the invoice I received from them when I picked up my car. I am out more then $2,000 for a part I didn't even need! The only thing they are doing is to save me $800 on the rear catalytic converter.
"Amazing Service and flexibility!"
Fernando went above and beyond to get me in a used 2011 Mini Cooper S All 4. The team along with Fenando assisted me in obtaining a comfortable payment. Purchase was speed under roughly 2hrs! Their service department is impeccable. Ciocca understands "Customer Service " hands down. I have been to many dealerships and they by far are the most understanding! Thank you!
"Salesmen who treat you like a person, not a sale."
Milton was the sales consultant that we worked with. I have an inherent dislike of salesmen, but he was so great to work with of the bat! He explained all the best features without trying to upsale us on a more expensive vehicle. Was willing to do everything to make it affordable for us. Next car we get, we’re buying from here.
"Chris Wygan was very honest and he explained everything."
- Subaru 2014
Chris is very honest and he showed me what a class A customer service person he is and he saved me a lot of money! By being direct straight forward and above all honest.
"Great Communication and Problem Resolution"
Chris helped me with a problem I had been having with a check engine light that kept recurring on my WRX. He gave me daily updates and answered any questions I had. Unfortunately, the problem wasn't fixed with the first round of solutions, but Ciocca was quick to fix the issue the second time. Everything was covered under warranty and I had a loaner vehicle to use throughout the week it was in the shop. Chris made the experience as pain free as possible. I'm so happy to have my car back with no check engine light!
"Maura deserves a raise."
We have received nothing but kindness from Maura when everyone else in the service center was beyond rude. Shes the only person willing to help.