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Chris Ziegler
Chris Ziegler at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Chris Ziegler

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
94 Reviews
4.8

94 Reviews

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94 Reviews of Chris Ziegler

May 02, 2025

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Employee Rating

Very good service and communication are very good too, nice space to wait until the car is ready More

by MAGOCACHI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Rob Jensen, Jessica Minor, Nathan Swan

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May 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

May 02, 2025

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Very good service Iwas in and out in a timely manner and the video was nice More

by KELVIN.JACKSON1132
Recommend Dealer
Yes

Other Employees Tagged: Chris Ziegler

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May 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

April 28, 2025

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Chris is great but the steering wheel wasnt center when my wife picked up car. Had to bring the car back the same day to fix. Had the same problem happenend back in October when we had the car in last More

by cptnmrgn06
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Service Time
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Recommend Dealer
Yes
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Apr 28, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Pat Deery pat.deery@russdarrow.com

April 27, 2025

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Dealers very professional and the employees are friendly and are willing to answer any questions you have More

by THUMPER_53597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Brittany Secora, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Rob Jensen, Jessica Minor, Nathan Swan, Rachel Svetlik

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Apr 27, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

April 24, 2025

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Very good service, would love to keep my warranty for a bit longer, I'm spoiled. More

by Martin guyett
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Service Time
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Recommend Dealer
Yes
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Apr 24, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

April 23, 2025

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The oil change was quick and the staff were polite. Coffee was good as well. More

by Bryce Schmidt
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Recommend Dealer
Yes
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Apr 23, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

April 21, 2025

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We love them so much,they have always been very family oriented and kind ok More

by RRH1112
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Recommend Dealer
Yes
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Apr 21, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Pat Deery pat.deery@russdarrow.com

April 17, 2025

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Their staff provide excellent customer service. They are very respectful and informative. Easy to schedule an appointment. More

by WORC2102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Minor

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Apr 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

April 17, 2025

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Employee Rating

Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More

by TREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Kulp, Alyson Mohr, Rob Jensen

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Apr 20, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Trey, we appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Pat Deery pat.deery@russdarrow.com

Apr 20, 2025

TREY responded

Service Manager Robert Kulp came to speak with me after Alyson showed lack of professional and business ethics. Robet listened to my concerns with lack luster body language, leaning over table, not maintaining eye contact, and moving frequently. I tried to explain the concern about bad business that has been handled here with the customer service, and he said he would handle it. However the tone and body language I read was he did not care either way.

Apr 20, 2025

TREY responded

Customer Service at Russ Darrow has gone Downhill at the Service Department. Sales I would keep at a 5 still from the distance they stayed knowing I need a vehicle, while not pressing my current situation in the repair shop. The lack of care from Service Advisor(s) to Service Manager is not good customer service and showes bad business. I work front ened Customer service, I know what should and should be done and shown to customers from the moment they walk in to the moment they walk out. I hope these issues can be resolved internally and coached to the teams at Russ Darrow to do better.

April 15, 2025

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Employee Rating

I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch More

by ATSNAUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Tyler Johnson, Krisha Saley, Christopher Riedasch , Bob Phillips

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Apr 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pat Deery pat.deery@russdarrow.com

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