Christian Amian | Page 6

Findlay Nissan Henderson responded

We’re sorry to hear that you’re unhappy with your recent service experience. Our goal is always to provide transparent pricing and quality work for every customer. The cost of a 30,000-mile service can include multiple inspections, parts, and manufacturer-recommended maintenance items in addition to labor time, which may not always match the total time a vehicle is physically in the service bay. That said, we understand your concern and would really like the opportunity to review your invoice with you and address any questions about the charges. Please feel free to reach out to us directly so we can look into this further and make sure everything was explained properly. Your feedback is important to us, and we appreciate you bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're glad to hear you had a quick and positive service experience and that our team was friendly and helpful. We do have some new faces, and it’s wonderful to hear they’re making a good impression. We appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great feedback! We're glad to hear you've had consistently good experiences with the dealership and that the team continues to make improvements. Chris has been doing a fantastic job leading the team. We truly appreciate your support and look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're happy to hear the service was quick and that our team was able to take care of exactly what you asked for. We truly appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind review! We’re glad to hear that our team made your check-in process smooth and kept you updated throughout your service. Clear communication and a great experience are always our top priorities. We truly appreciate your support and look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words and for putting your trust in us! We’re truly grateful for your confidence in our team and services. We’ll be sure to pass along your compliments to Fabian — he’ll be thrilled to hear your feedback. It’s always our goal to provide reliable service and a pleasant experience every time you visit. We look forward to being here for you whenever you need us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the kind words! We’re really glad to hear you consistently have a good experience with us — that means a lot. Please don’t hesitate to ask us about prioritizing or grouping repairs during your next visit — we’re here to help you find the best solution for your vehicle and your budget. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the wonderful review! We’re glad you had a great experience and found the texted estimate convenient — we know how important clear communication is. Our team works hard to be as helpful and transparent as possible, so it truly means a lot to hear that reflected in your visit. We appreciate your support and look forward to helping you again whenever you need us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re so glad we could keep you informed about the repairs your car needed. Clear communication is important to us, and it’s great to hear you felt well updated. We also appreciate your comment about our team — being friendly and helpful is something we truly value. We look forward to helping you again whenever you need us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan