Abraham Awkal

I wish to recount my recent experience of purchasing a vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage daughter. We mutually agreed that acquiring a new vehicle would be more cost-effective than purchasing a used one. On 04/09/24, I finalized the contract for my daughter's new car. After concluding my dealings with Mr. Antonio and the financing procedures with Thao Nguyen, I was handed over to the "New Car Delivery Specialist," Mr. Spencer, who affixed the temporary plate on my vehicle. During our interaction, Mr. Spencer recommended exploring the Nissan Connection before purchasing Nissan Virtual Key. I requested his assistance in setting up the Nissan Connection, to which he mentioned his colleague, Paris, would take care of it the following day. On Wednesday morning, I visited the dealership at around 8:30-9:00 am. The first person I encountered was Mr. Spencer, known as "The smile you can trust." During our conversation, we touched on various subjects such as the Nissan affiliation, his dog's untimely passing, and the tragic loss of his mechanic due to a car accident. However, there was a conspicuous absence of any mention regarding Ms. Paris's absence from work that day. Unaware of this situation, I still anticipated receiving a call from her to bring my car in for activation of service. Later in the day, around 2:30 pm, I contacted the dealership and spoke with Asa Rivera regarding the call promised by Spencer the previous day. Rivera assured me that I would receive a call within 10 minutes, which unfortunately did not happen. Subsequently, upon calling again, a young lady named Shannon answered but abruptly disconnected the call when I requested to be put on hold to speak with Spencer or Paris. Following the challenging situation, I returned the vehicle to the car dealer and requested a refund of my initial payment. The next day, Mr. Antonio contacted me and requested my presence for a discussion, which I agreed to due to our positive prior interactions. Consequently, I had a meeting with Mr. Thao, during which we reached a new agreement stipulating that the driver's door would be repaired and an alignment would be carried out. Mr. Abraham was tasked with overseeing this and assigning the job to a member of the service team. On Friday, I messaged Spencer to inquire about the status of the door, alignment, and the cancellation of the virtual key order. As per Spencer's responses, all the required work had been completed. However, my Nissan connection data indicated that the vehicle had not left the dealership premises, and no alignment report could be obtained from the service department. I was then placed on hold for a lengthy period of two hours while awaiting Abraham's assistance, only to discover that he had already left the premises. This lack of consideration for my time was disrespectful, and it raised doubts in my mind regarding the integrity of either Mr. Spencer, the new car specialist, or the service department. At that point, my level of trust was significantly diminished. Earlier today, on April 15th, 2024, I arrived at the dealership to collect everyone's business cards. Thao informed me that I had initiated a dispute with my bank regarding the $15,780 down payment. I sense that this might be a strategy to withhold my money for an extended period. I promptly contacted my bank to authenticate the email purportedly sent by the dealership's accountant, only to discover that it was deceptive misinformation. More

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Excellent service, Brandon was very helpful to us . I gave me a follow-up call I gave me a follow-up call More

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Thank you Lisa and team! We just bought two vehicles from them in a week. This is my 6th total car from Grubbs. Wouldn’t go anywhere else! Lisa is amazing go see her!!!! We just bought two vehicles from them in a week. This is my 6th total car from Grubbs. Wouldn’t go anywhere else! Lisa is amazing go see her!!!! More

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Grubb Nissan helped me out today. The process was long but I was able to walk out with a new Vehicle. I would like Thank everyone that helped to make this happen today. Happy New Year The process was long but I was able to walk out with a new Vehicle. I would like Thank everyone that helped to make this happen today. Happy New Year More

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Very good place, great people! I am very pleased with the whole experience! Thank you! I am very pleased with the whole experience! Thank you! More

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Message to the owner: Ethan, You all still owe me a bed liner that was promised and agreed with my purchase. The level of disrespect from you and your finance guy is just unacceptable. You failed bed liner that was promised and agreed with my purchase. The level of disrespect from you and your finance guy is just unacceptable. You failed to acknowledge what was discussed for me to do business with your company. You failing to deliver on bed liner shows you’re not an honest owner and can’t be trusted. Still haven’t heard from him about me picking up the headliners that was promised to me. More

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Spencer is incredibly professional and provided outstanding service. It was a pleasure to do business with him. Never been inside such a friendly dealership. outstanding service. It was a pleasure to do business with him. Never been inside such a friendly dealership. More

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I recently purchased a vehicle from Grubbs Nissan in Bedford, Texas. Grubbs Nissan is a family owned and operated dealership since 1968. The family atmosphere and hometown environment is evident. This Bedford, Texas. Grubbs Nissan is a family owned and operated dealership since 1968. The family atmosphere and hometown environment is evident. This was by far the best car buying experience of my entire life. I purchased a pre-owned 2020 Nissan Rogue with 14,200 miles on it. My salesperson was Mr. Wesley Harrison. He was patient, professional, personable, knowledgeable, and extremely competent. He took the time to listen to my concerns and answer my questions. Mr. Harrison went above and beyond the normal scope of duty. He made sure that I was completely satisfied with my car selection. I would highly recommend him to everyone in need of a great vehicle. I give him 100 stars. Please go visit Mr. Wesley Harrison and tell him Anita Lee sent you. More

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Great experience! Abraham Awkal was the best to work with! Professional and an enjoyable experience! Abraham Awkal was the best to work with! Professional and an enjoyable experience! More

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