Rochean Spencer

I wish to recount my recent experience of purchasing a vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage vehicle at Grubbs Nissan in Bedford, TX. I was assisted by Mr. Antonio, who helped me in selecting a new 2024 Nissan Sentra SR Premium for my teenage daughter. We mutually agreed that acquiring a new vehicle would be more cost-effective than purchasing a used one. On 04/09/24, I finalized the contract for my daughter's new car. After concluding my dealings with Mr. Antonio and the financing procedures with Thao Nguyen, I was handed over to the "New Car Delivery Specialist," Mr. Spencer, who affixed the temporary plate on my vehicle. During our interaction, Mr. Spencer recommended exploring the Nissan Connection before purchasing Nissan Virtual Key. I requested his assistance in setting up the Nissan Connection, to which he mentioned his colleague, Paris, would take care of it the following day. On Wednesday morning, I visited the dealership at around 8:30-9:00 am. The first person I encountered was Mr. Spencer, known as "The smile you can trust." During our conversation, we touched on various subjects such as the Nissan affiliation, his dog's untimely passing, and the tragic loss of his mechanic due to a car accident. However, there was a conspicuous absence of any mention regarding Ms. Paris's absence from work that day. Unaware of this situation, I still anticipated receiving a call from her to bring my car in for activation of service. Later in the day, around 2:30 pm, I contacted the dealership and spoke with Asa Rivera regarding the call promised by Spencer the previous day. Rivera assured me that I would receive a call within 10 minutes, which unfortunately did not happen. Subsequently, upon calling again, a young lady named Shannon answered but abruptly disconnected the call when I requested to be put on hold to speak with Spencer or Paris. Following the challenging situation, I returned the vehicle to the car dealer and requested a refund of my initial payment. The next day, Mr. Antonio contacted me and requested my presence for a discussion, which I agreed to due to our positive prior interactions. Consequently, I had a meeting with Mr. Thao, during which we reached a new agreement stipulating that the driver's door would be repaired and an alignment would be carried out. Mr. Abraham was tasked with overseeing this and assigning the job to a member of the service team. On Friday, I messaged Spencer to inquire about the status of the door, alignment, and the cancellation of the virtual key order. As per Spencer's responses, all the required work had been completed. However, my Nissan connection data indicated that the vehicle had not left the dealership premises, and no alignment report could be obtained from the service department. I was then placed on hold for a lengthy period of two hours while awaiting Abraham's assistance, only to discover that he had already left the premises. This lack of consideration for my time was disrespectful, and it raised doubts in my mind regarding the integrity of either Mr. Spencer, the new car specialist, or the service department. At that point, my level of trust was significantly diminished. Earlier today, on April 15th, 2024, I arrived at the dealership to collect everyone's business cards. Thao informed me that I had initiated a dispute with my bank regarding the $15,780 down payment. I sense that this might be a strategy to withhold my money for an extended period. I promptly contacted my bank to authenticate the email purportedly sent by the dealership's accountant, only to discover that it was deceptive misinformation. More

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Excellent service, Brandon was very helpful to us . I gave me a follow-up call I gave me a follow-up call More

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Spencer made this the best buying experience I've ever had any where This dealership needs to learn from how Spencer made me feel . had any where This dealership needs to learn from how Spencer made me feel . More

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My dad bought me & my twin brother frontier trucks from Spencer Spencer was honest from the moment he introduced himself he told us about the adds & pricing He really made this experience red car Spencer Spencer was honest from the moment he introduced himself he told us about the adds & pricing He really made this experience red carpet treatment Grubbs is really lucky to have such an stand up salesman That cares about his customers We bought based on how Spencer treated us Thanks Spencer More

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This dealership has been wonderful! They are very professional and helpful. No pressure sales and service! Ryan was a great service rep! I would recommend anyone go to Grubbs for servic They are very professional and helpful. No pressure sales and service! Ryan was a great service rep! I would recommend anyone go to Grubbs for service or to buy a car. More

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This dealership has been a blessing! So glad I got my car from here. I've been treated like Family! Rochean Spencer was the bomb! Yall make sure yall keep him around!! So glad I got my car from here. I've been treated like Family! Rochean Spencer was the bomb! Yall make sure yall keep him around!! More

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We had the pleasure of working with Spencer, he was phenomenal. Outstanding service, quick responder and extremely knowledgeable. Very happy to have connected with him, next purchase we know exactly wh phenomenal. Outstanding service, quick responder and extremely knowledgeable. Very happy to have connected with him, next purchase we know exactly who to go to! Also, Jae Kwon in finance was amazing. Extremely professional, has a wealth of knowledge and know how to work a deal and get the client exactly what they want! Grubbs Nissan did it again! We love it here!! More

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Very good place, great people! I am very pleased with the whole experience! Thank you! I am very pleased with the whole experience! Thank you! More

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Always Friendly and Fast Service. They always have rentals available if needed. They keep you updated They always have rentals available if needed. They keep you updated More

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Message to the owner: Ethan, You all still owe me a bed liner that was promised and agreed with my purchase. The level of disrespect from you and your finance guy is just unacceptable. You failed bed liner that was promised and agreed with my purchase. The level of disrespect from you and your finance guy is just unacceptable. You failed to acknowledge what was discussed for me to do business with your company. You failing to deliver on bed liner shows you’re not an honest owner and can’t be trusted. Still haven’t heard from him about me picking up the headliners that was promised to me. More

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