Christian Lobo

We arrived at 9 AM on a Monday morning the week of New Year's Eve without a reservation but with a car that had a dying battery . The staff at Koons took the car and within a couple of hours, the car was Year's Eve without a reservation but with a car that had a dying battery . The staff at Koons took the car and within a couple of hours, the car was on the road again. We are very grateful to Koons for saving our New Year's Eve trip! Thank you! More

by cr Verified Customer Verified Customer

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We have always had good service at this location. This time they didn’t recommend front brake change even though at 4mm. They did recommend new tires, but didn’t have right brand. We went to NTB and This time they didn’t recommend front brake change even though at 4mm. They did recommend new tires, but didn’t have right brand. We went to NTB and saved $500 from their quote, including brake pads in front replaced. More

by kbd15 Verified Customer Verified Customer

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Need a car tire check on a road trip to New York. This Toyota dealer provides a courtesy inspection., very nice and professional people. This Toyota dealer provides a courtesy inspection., very nice and professional people. More

by MZHU617 Verified Customer Verified Customer

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I have been bringing my 2012 Camry to Koons for service ever since I purchased the vehicle. Christian Lobo has provided outstanding maintenance support or this low-mileage car. ever since I purchased the vehicle. Christian Lobo has provided outstanding maintenance support or this low-mileage car. More

by sorenseneric73 Verified Customer Verified Customer

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This service department is outstanding. They have taken care of my car for 20 years. They have taken care of my car for 20 years. More

by 44christinespencer Verified Customer Verified Customer

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I always have a great Service here! Thank you! Always happy to service car here! Good attitude and professional environment. Thank you! Always happy to service car here! Good attitude and professional environment. More

by rolya0099 Verified Customer Verified Customer

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I always have an outstanding experience at the service center. This is the only place I have my Highlander serviced, it is where I bought it and it’s the second Highlander I’ve purchased from the dealersh center. This is the only place I have my Highlander serviced, it is where I bought it and it’s the second Highlander I’ve purchased from the dealership and the second Highlander I have had serviced at the dealership. The staff is cordial and helpfu. More

by cawood65 Verified Customer Verified Customer

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The people are friendly, they listen to you and provide answers to my questions in a way that I could understand answers to my questions in a way that I could understand More

by tdwilliams1 Verified Customer Verified Customer

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When I dropped off my car for it's regular 15,000 mile service I requested they check the tires because the sensor was occasionally coming on the week up to bring it in for service. While I had no issues service I requested they check the tires because the sensor was occasionally coming on the week up to bring it in for service. While I had no issues with the oil change, the sensor came back on again a couple days later when we had another round of cold air and stayed on. This leads me to believe they ignored my request to check the tires, or didn't bother to put more air into them. Since I stopped to top off the tires I have had no issues with the sensor staying on. Up util this point service has been okay. I do wish they would include vacuuming the floorboards as part of the regular service. More

by churchill05 Verified Customer Verified Customer

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Very much appreciated the clarity, service and convenience of the 6 month checkup at Koons Arlington. convenience of the 6 month checkup at Koons Arlington. More

by sarahschellpfeffer Verified Customer Verified Customer

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