Quick and easy to make an appointment.
Staff was pleasant and friendly. Easy in and out.
Staff was pleasant and friendly. Easy in and out.
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by AMYPROSISE
Verified Customer
Verified Customer
Oct 04, 2022 -
Bob Rohrman Schaumburg Kia responded
Thanks for choosing Bob Rohrman Schaumburg Kia! See you next time, Amy.
I went in for a check engine light and oil change.
Found I needed a engine replacement on my 2020 kia soul with under 27,000 miles. Ok, fine. Then find out there are no loaners and I have to rent but
Found I needed a engine replacement on my 2020 kia soul with under 27,000 miles. Ok, fine. Then find out there are no loaners and I have to rent but kia only covers 40 a day. What?! They say it's going to take about 2 weeks. Then it's done in a week but as I'm driving it home it dies. There is a gas leak. Someone didn't actually check to make sure my car was safe. I will 100% never come back to this location. The only bright spot is Christian Medina.
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by mellieharris319
Verified Customer
Verified Customer
Oct 01, 2022 -
Bob Rohrman Schaumburg Kia responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
They took care of my recalls, but may have killed my
battery, definitely a toss-up.
battery, definitely a toss-up.
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by lachupacombo
Verified Customer
Verified Customer
Oct 01, 2022 -
Bob Rohrman Schaumburg Kia responded
Quality customer service is always our number one priority, so we're disappointed that you didn't have a 5 star experience. Thank you for choosing Schaumburg Kia. Please reach out if you would like to discuss further.
This was my second visit and Christian always goes above
and beyond to help me out.
and beyond to help me out.
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by heatherafitch
Verified Customer
Verified Customer
Other Employees Tagged:
Isaac Hidder
, Isaac Basurto, MarK Robles
Sep 20, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for making sure Christian knows you appreciated all of his help. The Bob Rohrman Schaumburg Kia team is grateful for your support!
Good help.
Annoyed I had to come back for the issue but glad it was taken care of and promptly
Annoyed I had to come back for the issue but glad it was taken care of and promptly
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by JENETEDRAGOVIC
Verified Customer
Verified Customer
Sep 19, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for reviewing Bob Rohrman Schaumburg Kia. We are happy to hear that your outstanding concerns were addressed quickly and efficiently and that we left you with a 5-star impression. We hope to see you again!
Service was efficient.
They assigned two mechanics to work on my vehicle shortening the usual amount of time to complete a service like this by half. They also provided reg
They assigned two mechanics to work on my vehicle shortening the usual amount of time to complete a service like this by half. They also provided regular updates.
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by ldwalke222
Verified Customer
Verified Customer
Sep 19, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Schaumburg Kia, we look forward to having you as one of our valued customers for many more years to come!
Thank you!
Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you!
Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you!
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by KSTEINBRUECK
Verified Customer
Verified Customer
Sep 16, 2022 -
Bob Rohrman Schaumburg Kia responded
You are most welcome! Please let us know if there is anything else the Bob Rohrman Schaumburg Kia team can do for you. Take care!
Christian was very helpful- as always.
I had a very positive experience with Schaumburg Kia.
I had a very positive experience with Schaumburg Kia.
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by ANNAGUBERNAT44
Verified Customer
Verified Customer
Sep 13, 2022 -
Bob Rohrman Schaumburg Kia responded
We're delighted to hear you can always rely on Christian and the Bob Rohrman Schaumburg Kia team. Thank you for the five stars!
Everyone was friendly and provided great customer
service. Downside is I left with more problems than I came with.
service. Downside is I left with more problems than I came with.
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by JWOZ1982
Verified Customer
Verified Customer
Sep 13, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know.
Filippo did a great job; I came for an oil change but did
a few other things done per his suggestions
i did not see or work with anyone else; so the other depts are not involved with my visit
a few other things done per his suggestions
i did not see or work with anyone else; so the other depts are not involved with my visit
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by ZAQ3574
Verified Customer
Verified Customer
Other Employees Tagged:
Bianca Alverio, Mark Anderson, Juan Aranda, Brianna Modugno, MarK Robles
Sep 05, 2022 -
Bob Rohrman Schaumburg Kia responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Sep 05, 2022 -
ZAQ3574 responded
i think some questions on your review need to be classified as "opitional" - like the questions regarding all your different depts - if you do not see them, no need to rate them