Christina Serafin | Page 29

Excellent buying experience John was the first salesperson I met and couldn’t have had a better experience. He was a good listener and realized what he needed to do to get the de John was the first salesperson I met and couldn’t have had a better experience. He was a good listener and realized what he needed to do to get the deal done. More

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The Only Place to Buy an Audi If you are in the market for an Audi, see Debbie Lotufo at Flemington Audi. Debbie is professional, knowledgable about her product, very amiable and If you are in the market for an Audi, see Debbie Lotufo at Flemington Audi. Debbie is professional, knowledgable about her product, very amiable and straight forward. There is no "hard selling" here! Our family has purchased six Audis from Debbie, and she has also assisted us with the purchase of two Subarus and a commercial van in the last +/-10 years; she has never wavered in her commitment to making sure that each one of us has what we need and are looking for in our vehicles. Before I met Debbie, I used to dread going into a dealership to face salespeople interested only in getting me to sign on the dotted line through a process of wheeling and dealing in which there was no trust. Debbie is about the long term relationship and understands that many of her customers are also neighbors. Not only do I no longer dread the car dealership, but I also enjoy bumping into her at the local shopping center. We have also worked extensively with Doug Mathewson and Jon Budd, both of whom are also personable, consummate professionals. Like Debbie, they are straight forward and easy going, always making sure to educate us about our purchase and which options are best suited to our needs and lifestyles, without going overboard. Flemington Audi is a great place to buy a car and you might make a friend or two in the process! More

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The Best I have been going to this dealer for 16 years and will do 16 more, god willing. I have always been treated with excellent sales help and excellent I have been going to this dealer for 16 years and will do 16 more, god willing. I have always been treated with excellent sales help and excellent service. My go to salesperson is John Rachmiel who has gone over and above to get me in the cars I desire. He is responsive, personable and goes the extra mile. I also to want to show my appreciation for Peter Costigan(Audi Sales Manager) who is very helpful and caring., And gets us the best deals possible, So, great sales, great Sales manager rand excellent service, wins the day at Flemington Volkswagon/Audi,. proud driver ofa 2018 A5, black on Black More

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VW GTI service I've worked with all 3 brands (VW, Audi, Porsche) at Flemimgton and, this group continues to exceed my expectations for sales and service. I expect m I've worked with all 3 brands (VW, Audi, Porsche) at Flemimgton and, this group continues to exceed my expectations for sales and service. I expect my wife and I will be buying and servicing our cars here for a very long time. More

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Great dealership I had a great experience buying a Preowned Lexus from John Rachmiel. He was knowledgeable, personable and honest. Everyone we came across at the deale I had a great experience buying a Preowned Lexus from John Rachmiel. He was knowledgeable, personable and honest. Everyone we came across at the dealership was coooerative and pleasant. It was one of the best buying experiences we have had. More

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Best Team Ever! I have been buying cars from Flemington for the past 20 years. I drive past many other dealers to go to Flemington because I have a team that works t I have been buying cars from Flemington for the past 20 years. I drive past many other dealers to go to Flemington because I have a team that works to ensure that I am happy with my car from the day I purchase it until I dispose of it. Debbie Lotufo has sold me two Audi Q5s. She knows the product and cares about her customer.. The service department members Michelle and Christine insure that my car runs well.. Debbie always stops by when my car is being serviced to ensure that I am still happy with my car. Michelle and Chris make me feel like a celebrity. They take the time to explain in detail the servicing of my car. Since I typically wait while my car is being serviced, they make sure that I am comfortable. These women work as a team. When I thought that I could not afford another Audi on my fixed income, Debbie worked with me to find the right car at the right price. She and Jon Budd made the purchasing process as painless as possible. My team is the best ever. More

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Impeccable Service AMAZING dealership with incredible customer service. Purchased previous Audis from other dealers in NJ and by far the best experience at Flemington Au AMAZING dealership with incredible customer service. Purchased previous Audis from other dealers in NJ and by far the best experience at Flemington Audi - I drive over an hour for service and other issues just for the awesome customer service. Christina from the service department is amazing and makes the service experience seamless - from drop off, to loaner, to pick up. More

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Overall Experience For the past 2 years I have had my vehicle serviced at Flemington Audi. Christina is a great Service Advisor. She stays in constant communication with For the past 2 years I have had my vehicle serviced at Flemington Audi. Christina is a great Service Advisor. She stays in constant communication with you through out the service. She's very straight forward and goes above and beyond for her customers. Thank you Christina and Flemington Audi for having such wonderful employees. More

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Larry Schulman & John Budd This is my sixth vehicle I have purchased with Larry. He always takes the utmost care in making sure I am in the right vehicle. And John has been inst This is my sixth vehicle I have purchased with Larry. He always takes the utmost care in making sure I am in the right vehicle. And John has been instrumental in making the purchase go smoothly. Overall, everyone treats me with both kindness and respect. More

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Long standing customer treated poorly Have purchased a Q5 and leased a 911 from this garage and the service we just had today was very poor. My wife took her now out of warranty Q5 in for Have purchased a Q5 and leased a 911 from this garage and the service we just had today was very poor. My wife took her now out of warranty Q5 in for a service and asked them to check why the engine light was on. When picking the car up they charged her $154 for diagnostics, which she was very angry about and claimed hadn't been made clear to her. She also asked them to give her a price for her car trade in as she wants a new car (budget $75k). They didn't come back with a trade in price and proceeded to charge her the diagnostic fee, even though she was clearly upset about it. When I phoned up to complain the service manager commented 'did I just call up to not pay the bill', implying I was being cheap. He also made several comments that my wife had signed the form and it was highlighted, implying she was stupid. However she says it wasn't clear and a company with true customer service would have waved this fee without even entering into a heated discussion, especially given our history and we've specifically asked to get a trade in value to buy a new car. For me this garage seems about one thing and one thing only, their online ratings. So I didn't accept the refund as that wasn't my point, I can afford the bill, it's about service and treatment and they truly blew it in this respect. Shame. More

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