Christina Serafin | Page 28

very professional Madison was very knowledgeable and presented all of the alternative vehicles we were interested in. She quickly prepared all of the paperwork required Madison was very knowledgeable and presented all of the alternative vehicles we were interested in. She quickly prepared all of the paperwork required and we were able to leave with the car we purchased. She also explained the features of the car easily and accurately. More

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Check your car before taking delivery You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I f You can see from the other reviews that this dealership does care about giving good service. They seem to do well when all goes smoothly, however I found that they fall apart when there are bumps in the road. I bought a brand new 2017 Audi A4. At delivery I noticed some scratches in the paint. I was told they could be fixed no problem and I proceeded with delivery. On the ride home I felt a noticeable shimmy in the car and called the dealer. They said they would look at that when I came back to fix the scratches. Two days later I saw that there was damage to the front bumper, and upon calling the dealer was told the same. I unfortunately had to push to get an appointment to come back in for the fixes - they were not proactive in setting a follow up. I brought the car in and they had it for a week and a half. All four tires needed to be replaced as they had flat spots (apparently a bad batch) and new parts were needed for the bumper. When I came back to pick up my car, the body work was unacceptable. To remove the scratches they had wet sanded the paint deeply so the brown primer was showing. The bumper had very visible swirl marks where that was sanded. Frankly, they should have caught this before calling me back. They kept the car another two weeks. When I came to finally get my car back, almost unbelievably there were still scratches in the area that was repainted. Apparently the repainting of the bumper didn't go well and it was fully replaced. Again, this should have been caught and fixed before calling me for the pick up. When I returned a few days later, the scratch there were swirl marks. Rather than take the car back again (as things kept getting worse rather than better), I took care of the swirl marks on my own. In the end, I have a new car that still has some visible scratches. This also took the fun out of a new car buying experience. That said, they made an effort to get it right and made a car payment to cover the month that they had the car in their shop. I recommend two things to potential customers of this dealership: 1) Do not use Flemington for any body work. They outsource this work and based on my experience it is not unfair to call their vendors incompetent. 2) Fully check your new car before taking delivery. If you find any issues, refuse that vehicle and insist on a different car. More

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Outstanding Service The service staff at Flemington Audi is always courteous, professional, and knowledgeable. Although I did not purchase my Audi at Flemington, I have The service staff at Flemington Audi is always courteous, professional, and knowledgeable. Although I did not purchase my Audi at Flemington, I have been bringing my car to them for several years, and the excellent work of the service department is one of the main reasons that I did purchase my newest vehicle from Flemington. Christina Serafin and Michele Marsh are the best I've worked with for any place I've ever had a car serviced. More

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Fantastic as always. This is my fifth vehicle that the staff has helped me with and every time is a fantastic experience. Sales, Management and Service included as well. This is my fifth vehicle that the staff has helped me with and every time is a fantastic experience. Sales, Management and Service included as well. More

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Satisfied long time customer Just leased a Q5, my fourth Audi, coming off a 2005 All Road that logged 309,000 miles. Dealing with everyone at Flemington Audi is always a pleasure Just leased a Q5, my fourth Audi, coming off a 2005 All Road that logged 309,000 miles. Dealing with everyone at Flemington Audi is always a pleasure. Getting the Q5 was fast and easy, no hard sell sales pitch, just solid advice and courteous service. In and out in my new Q5 in less than 1 1/2 hours. Looking forward to our continued relationship. jv More

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Flemington Audi & Debbie Lotufo Recently purchased an SQ5 and want to thank Debbie Lotufo and Jon Budd for a very smooth transaction. Debbie was an absolute pleasure to deal with. Un Recently purchased an SQ5 and want to thank Debbie Lotufo and Jon Budd for a very smooth transaction. Debbie was an absolute pleasure to deal with. Understood our needs and is not your typical salesperson where all they want to do is make a deal and sell you something. Her professionalism (and the numbers being where I wanted them to be) helped close the deal. Jon made the transaction happen fast enough where we were able to take the SUV home right away. Having dealt with the service department the past couple years for our other car I would definitely recommend Flemington Audi. More

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Easiest thing I did all day This was my second trip to Flemington Audi and just like my first visit my auto purchase was easy and pleasurable. Debbie was wonderful as usual and This was my second trip to Flemington Audi and just like my first visit my auto purchase was easy and pleasurable. Debbie was wonderful as usual and helped me find a car that was affordable for me. More

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Doesn't get any better than Flemington Audi! Recently I purchased my second Audi Q5 from Debbie Lotufo at Flemington Audi. I was lucky enough to work with Debbie on my first Audi Q5 purchase in 2 Recently I purchased my second Audi Q5 from Debbie Lotufo at Flemington Audi. I was lucky enough to work with Debbie on my first Audi Q5 purchase in 2011. It was her first day on the job and I've been a fan ever since! Debbie's 1st class professionalism, friendliness and straight-forward approach with attention to detail is exceptional from start to finish! Debbie Lotufo, Doug Mathewson and Corey Evans are a great team providing a setting for the best service I've ever had at any car dealership. More

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Purchase of 2017 Audi A4 I think the people at Flemington Audi Porsche Volkswagen work very hard and appreciate my customer loyalty. I had other choices, but in the end decide I think the people at Flemington Audi Porsche Volkswagen work very hard and appreciate my customer loyalty. I had other choices, but in the end decided to stay with this team. More

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Customer experience The people who work at the dealership are true professionals. Service department always goes the extra mile. Sales team is knowledgeable and customer The people who work at the dealership are true professionals. Service department always goes the extra mile. Sales team is knowledgeable and customer friendly. Management team personable and responsive my needs. More

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