Christina Thomas | Page 4

Lou Sobh Honda responded

Thank you for your kind review! We're delighted to hear that Christina and the rest of our team provided such a welcoming and accommodating experience. Delivering exceptional customer service is always our goal, and we appreciate you choosing Lou Sobh Honda. We look forward to seeing you again!

Lou Sobh Honda responded

Thank you for your kind review! We're glad Christina provided fast, efficient, and detailed service during your visit. We truly appreciate your business and thank you for choosing Lou Sobh Honda!

ROB.BAKER responded

Christina was very professional and detailed. Excellent communication skills. Overall, I had a great experience other than my 2025 Accord needing a new steering rack at 37k miles but that was not the dealerships' fault.

Lou Sobh Honda responded

Thank you for the wonderful review! We're thrilled to hear that our team made your experience fast, easy, and enjoyable. We appreciate your recommendation and thank you for choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your thoughtful review! We're glad you find our online service records convenient and that our team has provided thorough and professional care. We truly appreciate your continued trust in Lou Sobh Honda.

Lou Sobh Honda responded

Thank you for your feedback! We're pleased to hear Christina provided attentive and professional service throughout your visit. Keeping our customers informed is a top priority, and we're glad she kept you updated while ensuring your recall and sensor concern were addressed. We appreciate your business and look forward to serving you again.

Lou Sobh Honda responded

Thank you for the wonderful review! We're thrilled to hear that Christina provided excellent communication, answered all of your questions, and kept you informed throughout your visit. We'll be sure to share your kind words with her. We appreciate your trust in Lou Sobh Honda and look forward to seeing you again!

Lou Sobh Honda responded

Hello Sashi, thank you for sharing your feedback. We take all customer concerns seriously and strictly adhere to honest service recommendations. According to our digital vehicle inspection and service history records, a transmission flush was never performed or billed at our location, or has any record of being done at any Honda facility or aftermarket facility that submits records to Carfax. Our team recommends services based strictly on the current visible condition of the fluid (when able to see the fluid) and manufacturer mileage intervals to ensure your vehicle's safety. We always provide transparent inspections so you can see exactly why a service is suggested. Since we have already discussed this matter with you directly, we stand by the accuracy of our records and our team's integrity. If you have documentation from the other facility, we would be glad to review it for your peace of mind.

Lou Sobh Honda responded

Thank you for your feedback and for choosing Lou Sobh Honda. We're glad to hear everything else about your visit went well. We also appreciate your suggestion regarding the service floor mat. Customer feedback like yours helps us improve the little details that make a difference, and we'll be sure to share your comments with our team. We look forward to serving you again in the future.

Lou Sobh Honda responded

Thank you for your feedback! We’re glad to hear your service was completed in a timely manner and met your expectations. We appreciate your support and thank you for choosing Lou Sobh Honda!