christina was great ur business policies make zero sense
im confused on how i still had to pay a 200 dollar diagnostics fee when i still had service completed but i digress wont see me again
im confused on how i still had to pay a 200 dollar diagnostics fee when i still had service completed but i digress wont see me again
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by myalynne02
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 17, 2026 -
Lou Sobh Honda responded
Thank you for taking the time to share your feedback. We're pleased to hear that Christina provided you with great service and took good care of you during your visit.
We are sorry to hear that our diagnostic fee policy left you frustrated. Diagnostic testing involves the time, expertise, and equipment needed to properly identify a vehicle's concern, and that portion of the repair process is separate from the repair itself. We understand that this can sometimes be confusing, especially when additional service is ultimately performed.
We truly value your business and appreciate your honest feedback. If you would like to discuss your visit further, please feel free to contact me directly. We'd welcome the opportunity to answer any questions and better explain the charges associated with your visit.
Christina was delightful.
I left my car for several hours. Upon my return, the oil had been changed, and the car exterior was shiny clean. I was able to use a coupon to make t
I left my car for several hours. Upon my return, the oil had been changed, and the car exterior was shiny clean. I was able to use a coupon to make the cost lower. Very nice experience.
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by nurse65
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 13, 2026 -
Lou Sobh Honda responded
Thank you for the wonderful review! We're so glad Christina provided you with a great service experience. It's great to hear your vehicle was serviced, cleaned, and ready to go when you returned, and we're happy you were able to take advantage of a coupon as well. We appreciate you choosing Lou Sobh Honda and look forward to seeing you again!
Excellent service.
Excellent Service at Lou Sobh. They provide top service each and every time I have my car serviced!
Excellent Service at Lou Sobh. They provide top service each and every time I have my car serviced!
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by brendaphillipsths
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your continued trust! We're thrilled to hear you've consistently received excellent service from our team. We truly appreciate your support and look forward to your next visit!
great explanation and communication!
I had my tires, oil change and break fluid change. Christina was very nice and resourceful.
I had my tires, oil change and break fluid change. Christina was very nice and resourceful.
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by nbirchie
Service Price Transparency
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your kind review! We're glad Christina kept you informed and provided great communication throughout your visit. We appreciate your trust and look forward to serving you again!
Courteous and friendly.
Thank you for the car wash too. It was just an oil change.
Thank you for the car wash too. It was just an oil change.
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by nanakathy2014
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 08, 2026 -
Lou Sobh Honda responded
Thank you for your kind review! We're glad you received courteous and friendly service, and we're happy you enjoyed the complimentary car wash. We appreciate your support and look forward to your next visit!
Courteous, helpful Convenient scheduling and nice
amenities, including coffee, clean restrooms, snacks, while someone is waiting for their car repair
amenities, including coffee, clean restrooms, snacks, while someone is waiting for their car repair
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by maneely4
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your kind words! We're glad you enjoyed our convenient scheduling, comfortable waiting area, and the service provided by Christina. We appreciate your support and look forward to welcoming you back to Lou Sobh Honda!
I was greeted politely and my service was completed in a
timely manner. Well done!
timely manner. Well done!
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by emeraldgreenga
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for the great review! We're happy to hear Christina welcomed you and got your service completed promptly. We appreciate your support and look forward to seeing you again!
Very good, if you can provide a silent room to work, it
will be helpful. We currently have it but songs really take it out.
will be helpful. We currently have it but songs really take it out.
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by mukeshkoshym
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your feedback! We're glad you had a positive experience with Christina and appreciate your suggestion. We'll certainly keep your comments in mind as we continue looking for ways to make every visit as comfortable as possible. We appreciate you choosing Lou Sobh Honda!
With an appointment and waiting on site, service was
quick and I wasn't upsold anything.
quick and I wasn't upsold anything.
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by MOATSAK0
Verified Customer
Verified Customer
Other Employees Tagged:
Christina Thomas
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for your review! We're glad Christina and our service team got you in and out quickly while providing an honest, efficient experience. We appreciate you choosing Lou Sobh Honda!
She was incredibly kind and helpful.
She helped me understand what was wrong with my car and it got done very quickly. I am definitely coming back
She helped me understand what was wrong with my car and it got done very quickly. I am definitely coming back
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by maria78824
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Lou Sobh Honda responded
Thank you for the wonderful review! We're so glad our team took the time to explain everything clearly and get your vehicle taken care of quickly. We appreciate your trust and look forward to seeing you again at Lou Sobh Honda!
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