Christine Donahue | Page 43

Well taken care of as usual. Lease was up and ended up with a beautiful new RAV4. Megan, Jason and Christine were wonderful to deal with. Even took snow tires off old car and put Lease was up and ended up with a beautiful new RAV4. Megan, Jason and Christine were wonderful to deal with. Even took snow tires off old car and put them on new car. Thank you! More

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Genuine customer care. One week after test driving the 2018 Rav4, I had nearly ruled it out for a different make. Derek called me to make sure we were being taken care of, r One week after test driving the 2018 Rav4, I had nearly ruled it out for a different make. Derek called me to make sure we were being taken care of, regardless of the fact I was not totally sold on the Rav4. I had never experienced that kind of care while shopping for a car. I decided to take a second look at the car. The thoughtfulness and "no pressure" care that Derek provided, in conjunction with his GSM, Ryan Denecker, was fantastic. They were able to get us into a 2018 Rav4 XLE for the payment we wanted. At the signing, Christine Donahue was extremely pleasant to deal with. She made it effortless and fun to do the worst part of the car buying experience. Today, I am pleased to be driving a Toyota and happy that my vehicle's services will be handled by some of the best in the area. I absolutely plan on being a repeat customer so long as Derek Blood and Ryan Denecker are there for me. More

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Some good people work here We just purchased our third Toyota (and finished one lease) after being Honda owners for many years. I don't know why I don't try other dealerships, We just purchased our third Toyota (and finished one lease) after being Honda owners for many years. I don't know why I don't try other dealerships, but Heritage is close, they pay local taxes, and we had great experiences with the now retired salesperson, Paul Coleman. Our lease was ending soon, so we began looking at cars. Mia on the website replied to one of our searches, and we were so taken by her enthusiasm that we decided to go look and test drive a vehicle. We told her it probably wouldn't work out, but she was great and quickly met us at the door with a wonderful presence. Mia handed us off to Chuck who is a hardworking person and cares a great deal about his customers. It's obvious that he knows what he's doing, but more important to us is how we are treated. From previous experiences, we know that Dan Pasco and Derek Blood are also good people, and we know some of the mechanics who moved from Automaster to Heritage and feel like they are better compensated and acknowledged. On a very busy Saturday, Chuck spent time with us without looking around for other clients, got us into the car, respected our wishes (after he received permission) to drive the car with no salesperson, and we had our discussions and got a "feel" for the car. We purchased and hope to continue a positive experience with the Heritage Service Dept. Thanks, Mia and Chuck, for making the multi-hour experience complete and as painless as possible. Christine helped with a mix-up at Toyota Financial, and she didn't do a "hard-sell" on the warranties, etc., which we VERY much appreciate. She "read her customers" correctly. More

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Such an amazing person! I’ve worked with Patrick a few times now and I wouldn’t work with anyone else! He is such an amazing guy to work with and really listens to what the c I’ve worked with Patrick a few times now and I wouldn’t work with anyone else! He is such an amazing guy to work with and really listens to what the customer wants! Thanks again for all your help this year! More

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Best delearship in VT Heritage is by far the best dealership I have dealt with and that is many from 802 Toyota VT to capital city gmc. Who were the worse I ever delt with. Heritage is by far the best dealership I have dealt with and that is many from 802 Toyota VT to capital city gmc. Who were the worse I ever delt with. Heritage has the greatest costumer service I have expirence hence why I went back for my second vehicle and will continue to go back. The service dept is also great. The heritage Toyota team will continue to have my loyalty and can’t wait to go back again when my lease is up and deal with my salesman Mark Halliday who is the best down to earth no lying sales man I have ever delt with. Recommend this dealership to anyone in the market for new or used. More

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Two happy customers with new vehicles Big thanks to Phil for his excellent care in getting the Rav4 Adventure and Tundra Limited ready to go. Went over all the options and operation of the Big thanks to Phil for his excellent care in getting the Rav4 Adventure and Tundra Limited ready to go. Went over all the options and operation of the safety features. Great experience, if you need a vehicle contact Phil you won't be disappointed. The finance department was great to work with Travis Green and Christine Donahue went over all the paperwork in great detail. A big shout out to Ryan Denecker for the car starter. Great team at Heritage Toyota. More

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A whole new car buying experience! Heritage Toyota has changed my overall perception of the whole car buying experience. I've always dreaded buying a new car because of the sales piece. Heritage Toyota has changed my overall perception of the whole car buying experience. I've always dreaded buying a new car because of the sales piece. Derek Blood and Heritage Toyota changed all that. From the moment we walked onto their large, spacious salesroom floor we were warmly welcomed to their friendly sales environment. Derek is friendly, honest, extremely knowledgeable and courteous. There was never any pressure and it was clear early on that his goal was to match us up with just what we were looking for. His customer service skills are exceptional. He also stayed late so we could drive off the lot with our new car that evening. We were also very impressed with Christine Donahue in the finance office. I highly recommend Heritage Toyota and their exceptional team! More

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great dealership, friendly environment Awesome staff, friendly environment, and they got me the price I wanted on the truck I needed! This is the second vehicle I have purchased from Herita Awesome staff, friendly environment, and they got me the price I wanted on the truck I needed! This is the second vehicle I have purchased from Heritage and both times have been great. More

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Rob Ploof and Heritage are fantastic! This dealership is professional, transparent and as a leasee, makes the process easy and enjoyable. Service at Heritage is first rate and the prices This dealership is professional, transparent and as a leasee, makes the process easy and enjoyable. Service at Heritage is first rate and the prices are fair. Rob as a sales person is knowledgeable, responsive and easy to work with. Five stars all around. More

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Felt like part of the family This is the 2nd Toyota where Eleni has worked with us. She is there when you walk in the door, when you drive off the lot and always follows up to ma This is the 2nd Toyota where Eleni has worked with us. She is there when you walk in the door, when you drive off the lot and always follows up to make sure you are happy. She took the time to find the exact interior and exterior colors that I wanted. She is so full of energy :) Christine worked her magic to make financing a breeze, making sure we had the best loan possible. She explained everything thoroughly, taking her time to explain any questions we had as far as warranty and roadside assistance. We will be back when we are ready for another purchase! Thank you so much Eleni and Christine!! More

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