Christine Lee

Volvos are great cars. Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Sp Rusnak Pasadena has poor/ rude customer service. After signing the paperwork for the vehicle, it was a 180 change in attitude and professionalism. Spend your money elsewhere. Vehicle condition: We had an appointment with Andi to view a used XC60. The vehicle mechanics was fine, but the car was dirty and didn’t allow us to see the many scratches and dents the car had. Transparency: Before buying the vehicle we were told it only needed a battery change. After purchasing they said it needed more work but we’re not forthcoming with the information. After two days of waiting I had to call and speak directly with the service manager. Customer service: Before buying the vehicle, communication was quick and friendly. After signing the paperwork, it was difficult to get hold of anyone on the sales team to answer questions. Moreover they were rude when I asked for clarification. Follow up: My wife and I were shocked by the rude customer service we received. I wrote an email to the GM Meena Daoud, and CC’d online sales manager Chris Harrison and floor sales manger Douglas Harland. Only Doug responded, it has been almost a month and still no accountability from the GM. At the end of the day I am tired of spending energy on this issue and simply decided to purchase a new vehicle at another Volvo dealership. They do not value/ respect their customers time. More

Report | Print

Excellent service in a calm atmosphere. Our salesperson was wonderful and very patient. We received a great deal. Our salesperson was wonderful and very patient. We received a great deal. More

Report | Print

My experience with Christine Lee at Rusnak Pasadena has been awesome. She offered me a genuine experience and provided me with assurance with my new Volvo. Always willing to provide information and hands o been awesome. She offered me a genuine experience and provided me with assurance with my new Volvo. Always willing to provide information and hands on instruction on my car. It’s been a pleasure having Rusnak as my dealership. More

Report | Print

I got a great deal on a certified volvo here. The sales staff was very knowledgeable and what they were telling me matched my own findings before going in. They were not pushy at all and I got th The sales staff was very knowledgeable and what they were telling me matched my own findings before going in. They were not pushy at all and I got the vehicle I wanted. Highly recommend. More

Report | Print

The team of Jimmy and Christine made the entire experience pleasant and a enjoyable process. experience pleasant and a enjoyable process. More

Report | Print

Wonderful experience @ Rusnak Volvo in Pasadena. Professional staff! Irina, Val and Christine were great, patient and very knowledgeable. We appreciated greatly Irina and Christine staying way past Professional staff! Irina, Val and Christine were great, patient and very knowledgeable. We appreciated greatly Irina and Christine staying way past regular business hour (on a Sunday!) to help us complete our purchase of our new XC90 plug in. We couldn’t have been happier. I work in the financial services industry myself - they absolutely went above and beyond. TY!! More

Report | Print

Great team to deal with. Low pressure knowledgeable sales team.. Andi, Cliff ensured we knew all of the cars tech . Christine in finance got us in out of her office quic Low pressure knowledgeable sales team.. Andi, Cliff ensured we knew all of the cars tech . Christine in finance got us in out of her office quickly. More

Report | Print

This was a great experience from beginning to end. Particular shout out to Regina, who was the best sales person I’ve ever encountered! Who would think that leasing a car could be really pleasant? Particular shout out to Regina, who was the best sales person I’ve ever encountered! Who would think that leasing a car could be really pleasant? More

Report | Print

Very friendly and helpful salesman, on check out the tech person came up explaining all functions about how to use the car very in patience, thanks for the good job. person came up explaining all functions about how to use the car very in patience, thanks for the good job. More

Report | Print

I leased three cars from this dealership and find it to be honest, and the pricing to be transparent and fair. Couldn't ask for more. be honest, and the pricing to be transparent and fair. Couldn't ask for more. More

Report | Print