Christopher Iseman | Page 5

Reported a low brake pedal to my advisor- Chris was very helpful about how the brake system has changed on the 300 c model- took it too additional level & had the brake system “bled”to insure a fresh start helpful about how the brake system has changed on the 300 c model- took it too additional level & had the brake system “bled”to insure a fresh start & he assured my wife& I that it is safe. More

by PSTINSON1955 Verified Customer Verified Customer

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I have been a regular at Benzel Busch in Englewood for several years, and my last experience with Christopher Iseman made me think of going back never ever again. I must say that he isn't the right person several years, and my last experience with Christopher Iseman made me think of going back never ever again. I must say that he isn't the right person in that position. If someone in a responsible position, like a manager, is reading this, I highly encourage you to watch him how and in what attitude he treats customers, although I think there wouldn't be a change. Just want you to say my last experience there even made me sick of the entire Mercedes Benz product, and I think I am going to sell my car to a better brand looking for a better service. If he was my staff, there would be no place for someone working like him. A such terrible experience ever and I thank you for making me feel that way. More

by BRIAN.CHOI070190 Verified Customer Verified Customer

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I have been coming to BB dealership for 30 years. I am very happy with the quality of service they provide. I am very happy with the quality of service they provide. More

by carrie22 Verified Customer Verified Customer

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I recently had my vehicle serviced at Benzel-Busch. Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to Upon entering the service center I viewed a sign stating that if a credit card was used for payment Benzel-Busch would add 3% onto the bill total to cover the credit card processing fee. My service B on my Mercedes was just under $1000. Thats an extra 30 dollars for being a loyal customer and utilizing Benzel-Busch. I think management should take note that passing on this fee makes the customer feel like they are paying for the cost of doing business. The credit card processing fee has always existed. Why put this burden on the customer? Especially in todays current economic environment. That being said Chris in Service was an exceptional and seasoned professional and guys like him are the reason I have purchased my vehicles at this dealership. More

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They are very Accommodating…friendly…responsive…keep in contact…loaner vehicle…good car of my car. contact…loaner vehicle…good car of my car. More

by Carfun Verified Customer Verified Customer

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The service representative who I met with the day I arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Le arrived to drop off my car was nice. The people I spoke to on the phone to confirm my appointment and loaner car the day before were a nightmare. Left a voicemail in the morning, no call back, one dropped call and another promised call back by a seperate representative, no call while waiting forever on hold at the end of the day. Ridiculousness. More

by CORI Verified Customer Verified Customer

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Chris is always available and very accommodating. He explains all services thoroughly and always gets the job done! I’m very thankful for the Benzel Busch team! He explains all services thoroughly and always gets the job done! I’m very thankful for the Benzel Busch team! More

by EMCBEAN Verified Customer Verified Customer

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The service center has an extremely efficient operation with well trained and experienced professional staff with well trained and experienced professional staff More

by LHUNTERESQ Verified Customer Verified Customer

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Excellent customer service. Always very attentive and makes me feel welcome. Loaner car if necessary with no hassle and clean!! Always very attentive and makes me feel welcome. Loaner car if necessary with no hassle and clean!! More

by AMonte6366! Verified Customer Verified Customer

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The customer service was better before. The person who answer the phone to give the appointment is so rude and unprofessional. The person who answer the phone to give the appointment is so rude and unprofessional. More

by luladelacruz Verified Customer Verified Customer

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